Hi friends,
Thanks for sharing your views and suggestions.
On September 9th 2015, I visited the A.S.S. in chandigarh. Attaching the pics herewith of how it went.
I mailed the custmail@ford india so that they are kept in loop and get the service manager to talk to the executive whoever called me up during my presence at the service center.
What the A.S.S. people said: they were of the view that the injectors are not working properly and s either it should be serviced or replaced but the clutch switch according to them was working fine. so they asked me to leave the car with them for about a day or two and the guys calling from chennai asked the A.S.S. people to provide me with a standby vehicle.
But as they are still clueless about why the problem occurs I feel the Fords don't have a information sharing platform in place neither are they taking this issue as a serious one and the customer is at the receiving end.
Reached there around 9.30 A.M.
Technicians started working on the vehicle as they got it test driven by a representative (it was like a curse for me as the person driving the vehicle was hell bent on not releasing the clutch until the engine roared for it, and after i got the car back by evening it has a new problem with the engine, now it feels as if there is something rolling in the engine as I half release the clutch, the engine starts to vibrate and asks for higher revving) During the test the vehicle stalled at a sharp bend just as the clutch was engaged. so the problem persists is what they told me (of course I knew it)
Came back to the A.S.S. then starts diagnostics part, they didn't have a clue of what is happening with the vehicle why is it getting stalled, and what the solution should be, all they did was:
Opened up various parts of the engine, got the carbon cleaned, took out injectors replaced them with their service injectors and tested how the injectors worked. Took out some readings (photographs attached)
In this one thing I had a query, when they knew I was complaining of the same issue since 2013 then why didn't they do this diagnostic thing at that time. all they did was reprogramming and good bye.
They were doing just one task i.e. to clean injectors and wait for the end of the day to say that I should leave the vehicle take a standby vehicle and leave so that they can see why the problem occurs. They cleaned the injectors (with a hell of a dirty cloth piece).
Now at around 2 P.M. they didn't have even a single clue of why the car stalls and that is when I just asked them to wind up the engine parts put them back in place replace the Clutch switch and let me go. But they refused to change the clutch switch as it was not necessary according to them and then they showed me this "ali baba ka chirag laptop" on which they showed me that the clutch is working fine as when they press it the reading says 'CLUTCH ON' and so according to them the clutch was working fine and needs no replacement of any clutch switch ( even when everyone among us at the center knew about when you press the clutch the engine dies

).
By about 3.30 PM i got the vehicle back and drove away with a cleaned up exhaust pipe like thing and nothing material being done. but yes now the problem I am facing is when I put the car in first gear and release the clutch slowly the car demands excessive revving otherwise it vibrates (even vibration is an understatement, It just dances on road a Richter 7 earthquake strikes me everytime I engage first gear and slowly release the clutch

).
Then I got a call from Chennai at around 6 P.M. telling me that they have received the report and the vehicle is now in good condition and will not have any stalling issue now onwards.
Now I am in a fix on what to do.
get the clutch switch replaced from some other dealer where i should just enter and ask them to replace the switch, that's it, and drive away.
How would that dance in first gear be corrected now?
To be very true I am afraid of downshifting now. Pressing the clutch is now as scary for me as it would be for a man soaked in petrol to walk on burning coals. I don't know at which turn and at which instance between how think a traffic the engine would be killed.
The A.S.S. is just so keen to tell me to leave the vehicle for some days for a thorough checkup. Why are these checks being done now why didn't they do this in 2013 when first time the issue was brought to their notice. I guess lacs of figo are on road either they are not having any issues or they are not at all keen to get it resolved or the company is just downplaying the situation.
What was the role of those readings in the first place? Does the injectors really need to be cleaned for this issue? Is there a solution to this issue or I would have to sell off this problem to some novice who will then become a victim of these fords.
Please Suggest.
