[Diesel lover]

Originally Posted by anilisanil

Just called the RSM, the part has been dispatched and would reach Pune by this Friday or Saturday.

Called up Ford Chennai just now and spoke to Mr. Avinesh. He said that a software update has been sent to the dealer. Anil, can you please update as to which part has been sent for your car? As per my knowledge, it is only a firmware update.

Thanks in advance.

[charles.chip]

I have an Octavia and have experienced something similar, car would just die off out of nowhere, did a lot of research, lots of headache and finally i figured out it was due to low fuel in tank. but not too low, anything below 1/4th and this could happen anytime anywhere ! Its because of fuel pump getting weak. after this i started refilling as soon as it reached 1/4th, and have never had a problem since. although several times when i cudnt refill on time i have experienced the same, this confirming my diagnosis.

Just try this once, don't let the fuel meter go below 1/4th

[bullboy]

I had my Tdci running with low fuel ,near E mark and couple of times with low fuel warning light lit up ,but no issues.
I had to do this because I fill from only one trusted pump.

[figo_mba]

Originally Posted by charles.chip

I have an Octavia and have experienced something similar, car would just die off out of nowhere, did a lot of research, lots of headache and finally i figured out it was due to low fuel in tank. but not too low, anything below 1/4th and this could happen anytime anywhere ! Its because of fuel pump getting weak. after this i started refilling as soon as it reached 1/4th, and have never had a problem since. although several times when i cudnt refill on time i have experienced the same, this confirming my diagnosis.

Just try this once, don't let the fuel meter go below 1/4th

I had the theory for sometime before my car stalled on full tank. :(
I have not experienced stalling for some time now, touch wood.

The last one was after i put the race chip on my car. Scared to think when the next one would be.

I sincerely hope the firmware upgrade does the trick.

[Diesel lover]

Appointment fixed with the dealer for 9th Nov 2011. They say they need to carry out various experiments after the firmware upgrade to check if everything is working fine after the upgrade. They might require 2 days for the same. All this will be done in co-ordination with the company's technical team in chennai and the dealer team.

Anil, do update as to what all is done on ur car and if any part is changed or only a firmware upgrade is done.

[anilisanil]

Originally Posted by Diesel lover

Appointment fixed with the dealer for 9th Nov 2011. They say they need to carry out various experiments after the firmware upgrade to check if everything is working fine after the upgrade. They might require 2 days for the same. All this will be done in co-ordination with the company's technical team in chennai and the dealer team.

Anil, do update as to what all is done on ur car and if any part is changed or only a firmware upgrade is done.

interesting!! I just got the confirmation that the "part" has indeed arrived at the service station and appointment has been booked for monday. And the RSM told there is no need to test the vehicle at all as the tests already have been conducted before, it is as good as plug and play!!

I have a hitch ford is following this thread, hello ford!!

[Diesel lover]

Originally Posted by anilisanil

interesting!! I just got the confirmation that the "part" has indeed arrived at the service station and appointment has been booked for monday. And the RSM told there is no need to test the vehicle at all as the tests already have been conducted before, it is as good as plug and play!!

I have a hitch ford is following this thread, hello ford!!

So it is indeed a "part", but acc to the feedback that I have got, it is a software upgrade. Anil, do update the thread as soon as you get back home after the installation. Also click some pics at the dealership and post them here. This will be really helpful as I can ask the dealer for the same "part" to be installed in my car as well and not to be done with just the software upgrade.

Thanks.

[vina]

Originally Posted by Diesel lover

So it is indeed a "part", but acc to the feedback that I have got, it is a software upgrade. Anil, do update the thread as soon as you get back home after the installation. Also click some pics at the dealership and post them here. This will be really helpful as I can ask the dealer for the same "part" to be installed in my car as well and not to be done with just the software upgrade.

Thanks.

If both of you are dealing with Ford motor company (rather than dealers) do consider another possibility - the problem is a hard-to-repeat one and you too are being sent two different "solutions" to see which one works.

Basically, if my speculation above is true, you (rather, your cars) are the lab guinea pigs.

[Diesel lover]

Originally Posted by anilisanil

interesting!! I just got the confirmation that the "part" has indeed arrived at the service station and appointment has been booked for monday.

Hello Anil,

So how did the appointment go? Which "part" was replaced? Any pics and a copy of the invoice would be an added bonus for all of us suffering from this issue.

Thanks.

[anilisanil]

Originally Posted by Diesel lover

Hello Anil,

So how did the appointment go? Which "part" was replaced? Any pics and a copy of the invoice would be an added bonus for all of us suffering from this issue.

Thanks.

Indeed it went well. The ECU was changed and software version 75, which indeed would be updated for all the Figos, was installed. There was a TSB released asking the service center to update the Figo diesels which complain about "misfiring" and "injector noise" issues, there was nothing specific written about the stalling issue. It was also confirmed that all the new figos are now rolling out with the new firmware.

The new ECU, which is made in India as against the old one from France, was installed just as a precautionary measure and was not actually needed. In fact I was thinking of retaining the old one.

Yesterday's work was incomplete as I did not take the second key. As the PATS had to be reprogrammed and required both the keys to be present, they did a jugaad by giving me a temporary key and asked me to bring the second key too today so that they can reprogram the same. SO the car went to the service station now.

I just spoke to RSM and put forth my concern about TSB not mentioning stalling issue, but he spoke to me very reassuringly that version 75 was tested exclusively for stalling issue and he is very confident that it would not happen.

I drove the car briefly and did not find it any different from before, so I am not too sure about the solution but really hopeful considering the RSM being a genuine man.

But for some reason, Ford does not want to acknowledge anywhere that this problem exists. Anyway, as long as they solve the problem it is fine!

I took the pics but I do not have them handy now, will update later!

Originally Posted by Mustang.101

I had told quite earlier in this thread that this was a common ecu firmware upgrade issue as observed in the UK on last gen fiestas. But i could not raise my voice because of my location disadvantage and company hierarchy.

Yes you did Mustang I do remember, but they did take quite a long time so come up with this (May-October) so I believe they are testing and all that, but if they had prior experience of this from UK wonder why repeat the same mistake?

[Mustang.101]

I had told quite earlier in this thread that this was a common ecu firmware upgrade issue as observed in the UK on last gen fiestas. But i could not raise my voice because of my location disadvantage and company hierarchy.

[figo_mba]

Indeed I think Ford has got it right now.
I have been putting the stalling issue complaint in the facebook for quite some time but never got a response from Ford whereas with every other issue they were prompt in calling me and fixing an appointment with the service center.

This time it was different and they were prompt to call me as soon as I posted and the *** guys also called me and fixed an appointment to reflash the ECU with the latest version of the firmware.
The claim is that it is for noise reduction and couple of other issues. I am going for it today.

Fingers crossed and boy am I happy.

[Diesel lover]

Originally Posted by anilisanil

Indeed it went well. The ECU was changed and software version 75, which indeed would be updated for all the Figos, was installed. There was a TSB released asking the service center to update the Figo diesels which complain about "misfiring" and "injector noise" issues, there was nothing specific written about the stalling issue. It was also confirmed that all the new figos are now rolling out with the new firmware.

The new ECU, which is made in India as against the old one from France, was installed just as a precautionary measure and was not actually needed. In fact I was thinking of retaining the old one.

Yesterday's work was incomplete as I did not take the second key. As the PATS had to be reprogrammed and required both the keys to be present, they did a jugaad by giving me a temporary key and asked me to bring the second key too today so that they can reprogram the same. SO the car went to the service station now.

I just spoke to RSM and put forth my concern about TSB not mentioning stalling issue, but he spoke to me very reassuringly that version 75 was tested exclusively for stalling issue and he is very confident that it would not happen.

I drove the car briefly and did not find it any different from before, so I am not too sure about the solution but really hopeful considering the RSM being a genuine man.

But for some reason, Ford does not want to acknowledge anywhere that this problem exists. Anyway, as long as they solve the problem it is fine!

I took the pics but I do not have them handy now, will update later!



Yes you did Mustang I do remember, but they did take quite a long time so come up with this (May-October) so I believe they are testing and all that, but if they had prior experience of this from UK wonder why repeat the same mistake?

Dear Anil,

Many thanks for the information. It is indeed helpful and I will now carry the spare key with me as well.

Can you please mention how much time it took for it all ?

The Chandigarh based dealership Bhagat Ford is quoting a full day, and if need arises, a second day as well to change the firmware and test the car on all parameters.

Since now it's getting cold here in North, so this stalling issue can be tested next summers when the car is cold started and a/c is on. I am saying this because all the times it happened in the first 3 kms of cold start with a/c on.

P.S. Eagerly waiting for the pics.

Just hoping this issue is sorted once in for all.

[gr8guzzler]

Great news, I will contact my A.S.S to check if they have any updates from Ford.

[anilisanil]

Originally Posted by Diesel lover

Dear Anil,

Many thanks for the information. It is indeed helpful and I will now carry the spare key with me as well.

No need of spare key if the ECU is not changed.

Can you please mention how much time it took for it all ?

Firmware upgrade should not take more than 30 minutes + 30 minutes at waiting bay max so should be a 1 hour job.

It took me three hours as they had to change the ECU too.

The Chandigarh based dealership Bhagat Ford is quoting a full day, and if need arises, a second day as well to change the firmware and test the car on all parameters.

Are ford engineers there? If they are not, they cannot test anything on a moving vehicle. AFAIK Ford does not give any service center tools that could test the car while running.

P.S. Eagerly waiting for the pics.

Just hoping this issue is sorted once in for all.

Will post them ASAP!