I have now owned the car for a little more than 2 years. My first service of the Camry was uneventful, exactly as I like it. An event, for me, is something that involves me taking time to resolve it. I don't like that. This car is a Toyota, it is not supposed to be an involving car to drive (though I must say that there is enough pep that I don't miss the excitement of the vRS) but it supposed to be reliable and hassle free.
This following is "an event" that happened during my 2nd service (what Toyota calls the 20,000km service).
First things first. I am chauffeured. I drive only if traffic conditions permit stress free driving such as my 6:30am drive to drop my son for football.
So one day I the thought struck me, hey I have not serviced my car in a while. Not wanting to get caught on the wrong foot (the first time I serviced my car was around 18 months after getting it) I asked my driver to call Shinrai and book an appointment.
Sadly the evening before the day of the appointment, my driver's mom got sick and ended up in hospital. I tried called Shinrai to postpone the appointment but they could not do that. Instead they offered to pick it up and return it from my office. That seemed reasonable enough.
On
8th Jan 2015, Shinrai picked up my vehicle around 11am and their driver left the vehicle he came in behind in my garage. Great, I figured, if I needed to go somewhere in an emergency at least I had something.
Around 5pm the Shinrai driver came to drop of my vehicle and pick up his vehicle. I took a ride home in an Etios as I was considering getting one for my mom. My wife's driver who was free by this time, drove my vehicle home, parked it and left.
Bill for service was Rs. 5014 incl tax. See attached Invoice image. Reasonable, one would think, for 20K service (the car however has only been driven 12K).
On 9th Jan (the next morning), my wife's driver, went to start the Camry and it would not start. The battery looked good as all electrical functions worked - stereo, window winders, lights, wipers etc. all worked. I did
not try the air con.
I tried to start it again and to no avail. Weirdly if I tried to stop the car (switch it off) the lights and other electricals would not go off. I disconnected the battery for 180 secs hoping that would reset everything and the symptoms did not change. The electricals would come on but NOT go off. If I tried to crank the engine, I got a tik-tik-tik noise which I assumed was the started motor but the engine would not turn.
I checked everything. Moved the gear from Park to Drive and back. Pressed the brake, released it, engaged and released the hand brake (in the Camry it is a foot brake) but the car would neither crank the engine nor would the electricals go off.
I decided to remove the battery connections (to conserve the battery) and call for help.
I called the service advisor, Yogesh, who had co-ordinated with me the day before. He said not to worry we would send someone but it would take an hour. A few minutes later someone from Shinrai called me and said he would come only if I committed to paying Rs. 750 for the service. I let him have a piece of my mind. Then I called Yogesh and told him that their service guy was demanding Rs. 750, Yogesh clarified that I need pay nothing and that once the car starts we should send it to the service center for a full check up.
I left the car with my wife's driver and took a cab to the office. I told the driver to get the exact address of the service center from the service guy who shows and take the car there once it starts.
Around 12 noon, I get a call from my driver who is lost on the way to the service center. I called Yogesh who did not pick up, I called the service center but everyone there knew either Hindi or Marathi and there was no one who could communicate in English. I then tried calling the girl who had made my appointment and finally got through to her.
It was now 12:40pm.
She took the mobile number of my driver and guided him to the service center. About an hour later I get a call from Shantaram Rane of Shinrai. He claims that one cell of my battery is dead and I would have to buy a new battery and quotes me
Rs. 9500 for a new battery. It is very surprising to me to see a car battery die in little over 2 years and with no warnings. Mr. Rane insisted that the battery is an "electronic part" and can fail at any time. It also carries no warranty except that supplied from the manufacturer.
He was unable to explain why a battery in a car that is driven 6 days a week if not 7 (12K km over 27 months) should fail in such a short time. I told him I suspect that his service people may have kept electrical parts like my stereo running while servicing the car. He denied this, saying this would not kill a battery but acknowledged that he was not around during the time my car was being serviced.
The price quoted for a new battery also seemed a triffle high so I checked with fellow moderators and the internet and the MRP quoted was
Rs. 8191 for an Exide FMT0-MT75D23L.
http://www.batterybhai.com/car-batte...3L/80/1/1/68/6
So I called Mr. Rane and told him that the price is way too high and I will get the battery done from outside. At this time he told me the price is not 9500 but Rs. 8500. By now he had lost my trust. I told him I can get the battery for less than Rs. 8000 with another Rs. 1000 off for my old battery.
It was now 3pm.
I checked with Batterywale and found a Amaron AAM-PR-00090D23R battery
for Rs. 6452 (with deductions for the old battery). See attached screen capture.
Unfortunately their delivery required 3 hours. It was time I did not have so I decide to get an Exide battery from my neighbourhood for Rs. 7000 (with deductions for the old battery).
Toyota's service has so far been impeccable. This incident however has left a bad taste in my mouth. Everyone I talk to from my battery guy to fellow moderators suspect that during service they may have played with my stereo and drained the battery. Then again a drained battery should at best require a re-charge. Not being able to prove anything definite, I did not pursue the matter any further. I suspect (and I may be totally wrong in this) that the somewhere during service someone might have played with the upgraded stereo system and unwittingly drained the battery.
In my experience, it is highly unusual for a battery to fail just the morning after the car was at a service centre where they should have or world have checked all the vitals. Could a drained battery if stressed by multiple restarts blow a cell? At the service centre itself they would have had to restart the car multiple times as it moved from station to station and finally for the pressure wash. Could this have killed the battery especially if it had been drained before the wash? Your guess is as good as mine. Without adequate evidence I don't want to cast aspersions on the service centre.
Just a warning to fellow BHPians. Be very careful dealing with ANY service centre however great it's reputation might be. Talk to the service advisor and explain in detail what you expect. If your car is being picked up, talk to the driver of the service centre and explain that he is not expected to use the stereo in transit and request him to get the service manager to talk to you once the car has reached the service centre.
Take nothing at face value. The Rs. 750 for the service call and the initial price of Rs. 9500 quoted to me for the battery leads me to believe that service centres are looking to make a fast buck wherever they can. This is what I did
NOT expect from Toyota or Shinrai.
Basically do your groundwork. It cant save you a lot of headache and a partially lost workday.