Long long overview update
Current Status
KM reading : 26,000 kms
Longest Drive : 11 hours (Bangalore - Trivandrum, including 2 stops of 30 mins each)
Service History : 2nd service completed
Mods done : None
Body Treatment : CQuartz Finest by Mohsin, UD
Accidents : 1 minor
Feedback on the car
Positive
- Excellent handling and power, wonderful to drive on highways
- DSG makes life easy in city; I am not stressed after a long drive in Bangalore
- High fuel efficiency; City average : 12kmpl; Highways : 20 kmpl (as per Jetta's console readings on FE)
- Good dealer (VW Palace Cross) experience; "Extremely Satisfied"

Negative
- AC Compressor malfunctioned, had to be replaced under warranty (more details below)
- Rattle sounds from doors, needs fix during service
- Stiff suspension can be an issue on the poor quality Bangalore roads
Accident
- Car was hit by a 2-wheeler at low speed while being taken for servicing, car was driven by VW driver
- The bonnet had dents and a scratch. Slight damage to the chrome fittings
- Ali, Service Manager called me to inform of the accident and assured that all repairs & replacements will be done without cost
- Car was delivered in a few days, but I was not happy with the paint work; On further analysis, it turned out that they didn't have paint booth and dust settled on fresh paint leading to a bad finish.
- The car was taken again to Hessarghatta paint shop and an excellent paint job was done; This time the quality was top notch.
Suggestion : For body shop repairs, please give your car to the Hessarghatta workshop which has a paint booth while Rajajinagar is building it.
AC Compressor Issue
Problem Start Date : May 2016 (3 months ago)
Symptom : AC doesn't start immediately after starting the car. After starting the engine, there is a gap of 3 to 6 minutes before cold air starts blowing through the vents. During this time, there is a bad smell in the cabin.
Does it happen all the time? : No, it only happens when the car is parked for at least 10 hours
My research : I searched through forums and found that many Jettas in Germany had this problem few years back where the compressor valve malfunctioned. I sent these reports to dealer.
Challenge : Reproducing the issue was very hard, as once the AC starts working, the issue can't be reproduced until the car is switched off continuously for 10 hours.
Resolution : VW Rajajinagar acknowledged the issue. They initially tried fixing it by running diagnostic checks and reinstalling the software. However I was able to reproduce the issue again. Finally it was referred to VW, they agreed to replacing the full compressor and dryer under warranty. Its been around 4 weeks since replacement and I haven't been able to reproduce the problem.
Dealer
I had an excellent experience with VW Rajajinagar. I was referred there by Harsha (who ran VW Mysore previously and runs VW Goa now). The service manager Ali, is very soft spoken, well mannered, and most importantly responds to a phone call or text. Few areas I liked :
- They acknowledge when there is a problem, as opposed to saying that it is by design
- While most of the time when we have a problem, dealers pick up the car for inspection. Here at one point, Ali and master technician visited my home to see how I was reproducing the issue. I saw a genuine curiosity and zeal to solve the problem.
- Ali himself kept me updated (without the layer of a service advisor) on regular intervals
- Once VW approved a replacement, the car was with me post procurement and replacement in 4 days (part was couriered through air)
- Every time the car was taken for a repair, it was washed, cleaned and polished before delivery at no charge. I have seen a lot of dealers demanding extra money for this.
While the entire episode took around a month to resolve, I didn't get upset because of continuous updates and acknowledging the fact that most of the delay was due to processes and due diligence being enforced by VW
Will post pics soon.