First experience of VW A.S.S & the visit to the workshop
An update to this thread after a while. Around the first month anniversary of taking delivery of my dear Vento, I had an incident. Without saying too much, I first let the pictures convey the rest.
How this came to happen - you may ask?
For those who know Bangalore, this happened on the ORR when I get back to the main ORR from under the KR Puram bridge service road. Here is the map - I am obviously the small arrow here.
Two Tempo carriers from either side trying to cross ahead of me - I was obviously watching out for the right guy - but then the one on the left got a bit too eager and tried crossing me over -- and crunch - Left ORVM is crushed and backwards. As a reflex I turned slightly to the right - and the right ORVM also got entangled in the back grill in the right tempo and turned backwards. The right guy thankfully stopped - and I could navigate the car ahead and I just pushed the right ORVM ahead and it got fixed. The left one on the other hand was a mess. The left tempo obviously didnt stop even though I had waved him to - and I didnt even note the registration number.
In hindsight, I really dont know what I could have done differently especially since the problem came from an area which was least expected and there was no way I could avoid that! I also consider myself lucky that there was no main body impact from the left.
I stopped the car a bit ahead - checked that the mirror folding doesnt work any more for the left ORVM - the whole assembly almost fell down and the rotor keeps turning round and round. I opened it again and fixed it in place - and checked that the mirror adjustment itself was working well.
Now the experience of the VW A.S.S
1) Called up VW Whitefield - Sir, we do not have a slot - all appointments are booked. You can only come next week!
2) Called up VW Palace Cross - Hessargata - Sir, we do not have this part in stock. We need to procure it, but you need to first come and make an advance payment for the same - it will take 5-7 days and then you can come and get it fixed!!
I then got the appointment fixed with VW Whitefield for the next week since I wanted to avoid two trips! For me, it was clear that the whole assembly needed to be changed!
The left ORVM itself was usable though the mirror was cracked I had a clear view from the drivers seat. So I sealed the broken parts of the assembly with some duct tape to avoid rain water going into the car and causing some other damage. Bangalore has been having almost daily rains recently. Now around this time, my work had become more demanding and I could not take out the needed time for taking the car to the workshop and re-scheduled for the week after.
On the day of the new appointment I go to the ASC, however there is continuous rain that morning and I am late by almost half an hour to my appointment time. Compared to a M.A.S.S, there is no one to guide the car in - or help; so I just parked the car inside in the workshop and went to the service desk.
Lady at the desk: Sir, seems that you are late. You need to wait 15-20 mins. Please have a seat. I notice there is no place to sit in the customer lounge and continue waiting at the desk.
After around 20 mins, she calls up a SA - I meet him - explain I just want the assembly fixed and nothing else touched. I asked him how long - he said should be 2 hours - I then explain that this is the new Vento HL with foldable body coloured mirrors - dont you need to paint it ? Ummm... he says he will check and get back. Then after 5-10 mins, he comes and takes me again to the Lady at the desk (LATD).
LATD: Sir, you can only get your car tomorrow
Me: What? That is unacceptable. You had told me when I had called you that it would take around 3 hours.
LATD: Then I suggest you skip the painint - you can take the assembly in black colour
Me: I am not taking my car without the painted assembly. Why does it take so long - please check and let me know exactly.
-lot more discussion-
LATD: OK Sir, we can give it to you at 6 PM.
I then head to office since it wasnt possible for me to spend the day there - and on the way I notice that the SA has indicated in the job card - R/H assembly. I called up the number given - and it wasnt the SA who I had spoken to - it was another SA who was still on his way to the ASC. Then I called up the LATD and told her that it is written R/H, but it is actually the left side - so please check this and dont mess it up. She assures me that she will take care of it.
Around 5, I get a call from the new SA - Sir, your car is ready.
I then leave office and reach just before 6.
Check the car - the folding controls, the mirror movement etc. Looks OK. Paint job is also good - though couldn't make a very clear comparision since it was dusky.
Paperwork itself was smooth - and I could sit in my car within around 15 minutes of reaching the A.S.C.
And here is the damage!
Overall summary of the experience:
- Be prepared to spend some time at the ASC - even for smaller jobs
- Do not expect that you can just walk in! You need to take an appointment
- VW Whitefield is quite crowded and looks like they are really being stretched for the capacity that they have
- VW Hesserghata ASC needs to stock atleast some fast moving components like these - they cannot expect customers to make multiple visits
- I still love the car - and there was not much inconvenience other than the waiting time for the appointment and the ASC trying to take more time than what actually needed.
Overall the car feels great. Done around 1800 kms so far. Yet to take her out on a longer drive - but I really love it even in my office commute if the roads are a bit open!