Re: The Beast arrives - Maruti Baleno Alpha (Petrol) Update post first free service.
Yes, its already a month since the Beast was purchased and it had run close to 900 kms in total before going for its first service. All in all a thoroughly enjoyable first month of ownership.
Navnit Nexa (Andheri West), from where I had purchased my Beast, has its workshop in Thane. They were following up with me to give my car to them for servicing. I reverted to them that the round distance from home to their workshop was over 50 kms apart from paying entry and exit toll of Rs. 70/-, all in the name of free service was unacceptable to me, and that I would prefer it giving to an authorized service centre nearer to home. The service manager promised to get back to me with a sweeter deal. He instantly reverted that one of the "premium" offerings of Nexa was that an authorised person will come and pick up the car from your home and deliver it back to you the same day and hence would save the hassle for me to drive the distance to their workshop and get it back, which was acceptable to me. But I was in no mood to pay for the petrol expenses I would incur just for getting my car serviced at their outlet. To his, he reverted a couple of days later that for each of my first year service (first month, sixth month and twelve month), I would be given a Rs. 400/- coupon every time, which I can redeem against any labour expenses at their service outlet. This was a reasonably sweet deal and I agreed to give my Beast to them for first service atleast to start with. All new users of Baleno could similarly haggle with their service centres and get a good deal.
Anticipating heavy rush for cars to be serviced on a Saturday, I had pre-booked the time 10 days in advance so as to avoid last minute hassle. Sharp at 8 am on 12/Dec/15, as communicated by them their person came to pick my car, patiently took my feedback on every matter pertaining to the car and my driving experience, noted tiniest of scratches on the car (to avoid any issued when returning the car), ensured all relevant papers are there in the glove box and took the car for service. He committed that the car would be given back before 4 pm and I did receive it by 3 pm. In between the service manager called me post car checkup to confirm that there was nothing worth servicing apart from routine activities conducted for first free service and that all fluid/ oil levels have been topped up as per manual. He also confirmed that there are no charges, and what impressed me was that he asked me whether I would fine in paying Rs. 60/- towards the glass cleaning fluid which they had put in apart from 2 sachets of extra fluids which would be kept in the glove box for future use. I agreed to the same. I was a bit tentative before this as to what they would do and directly bill me, but overall this approach of even asking me before spending Rs. 60/- impressed me. It tallied with the bill given at the time of delivery. Apart from the same, the car was very nicely cleaned both inside and outside and smaller scratches were also done away with. I also received my first Rs. 400/- coupon from them. All in all, a very impressive show by Navnit Nexa on the service front and no complaints. I doubt that had I taken my car to other authorized MSIL service centres, I would have got this treatment. Update on the myNexa Card
I am attaching here a snapshot of the MyNexa card that I received. 
Given there was limited information in this fora on this car,I am writing here the brief details of the card: - It is a normal card issued my MSIL and not a co-branded credit card as earlier speculated
Every point earned on the card would give you Rs. 0.75 worth of benefits which can be used to purchase accessories and joining bonus of 200 points is credited upfront.
7 points are credited for every Rs. 150 spent on the card
1400 points in case of a successful referral
8000 points in case of exchange bonus
Invites for premium/ exclusive events.
you get an online access where you can get all the details (refer to www.nexaexperience.com)
Apart from this, there is a Nexa co-branded credit card of HDFC, which is also something which customers can buy separately (details on www.nexaexperience.com) |