[skanchan95]

Originally Posted by Tony2298

You quoted you bore the accidental repair expenses from your pocket? Why didn't you opt for insurance since I guess your car must be covered with a dep cap policy as it's almost brand new.

Yes, it is zero depreciation policy . The main reason why I chose to pay from pocket was that one of the spare parts - the Black Tailgate Garnish was not in stock at the ASC and it had to be ordered from Chennai. If I had claimed insurance, the car would have had to be left at the workshop till the part came - which could have taken upto 10-12 days. I could not afford to be without a car for that long for a damage that could easily be repaired in 2-3 days.

Also, it was not necessary to change the Black Garnish as the damage to it was minimal (scratches and lower right edge was cracked) and it could easily have been retained. But I did not want to look at it daily and get reminded of the incident. I am happy that the car has been restored back to its original condition.

Originally Posted by Tony2298

Have you fitted a DashCam to record these crucial events since the footage recorded can be a helpful evidence if things turn ugly. I'm going to fit a DashCam this month only as I'm a bit too paranoid these days.

Yes, a dashcam is necessary nowadays. Both my previous cars had third party dashcams. The Exter has a factory fitted dual channel dashcam on the windshield (front facing & towards cabin). Not sure if the footage recorded by the cabin facing camera would have been clear enough. It slipped my mind to retrieve the footage from the dashcam as I left the car at the ASC just an hour after the accident.

Originally Posted by GeeTee TSI

Immense presence of mind and maturity shown by you (notwithstanding our unconditional love for our cars). Extracting the pound of flesh at the spot makes no sense (not even financial), either claim insurance or just foot the bill.

The least I expected from the guy was a Sorry. But instead he got aggressive & was unapologetic. Further, he displayed a false sense of bravado that he doesn't care what I do, despite knowing fully well that he was driving rashly and it was his overspeeding that caused the accident. He would not have gotten out of the situation easily had he hit someone else.

Instead of accepting his mistake and apologizing, he blamed me for "coming in front of him" - as if His Royal Highness owned the road and how dare I appear in front of him, slowing his supersonic Truck !!! And this is what made me really angry. I would have dragged him to the police station or dialled 112 had the kids not been with me!!!

Accidents happen and people should learn to say sorry - it helps in calming the situation. There was incident where a local Service bus hit my Glanza and he did not even realize it. When I confronted him, the first thing he said was sorry and that he did not realize that he hit my car. I let him go, as it seemed to be a mistake. But this Truck fellow was something else altogether!!! Out of State, scared, Alone & Drunk - may be that's what made him become aggressive and unapologetic.

Originally Posted by GeeTee TSI

I do feel that you should have reported the incident officially in some way.

In the hindsight, yes I should have (as he appeared drunk early in the morning!!!).

Originally Posted by GeeTee TSI

A hit (even a nudge) from the rear catches one totally unawares, especially the whiplash (prevented by headrests). I had a stupid Tucson driver nudge into my car at near crawling speeds and my head just banged into the headrest.

Yes, the impact(s) felt much harsher and my immediate thought before looking at the damage was that the tailgate and the rear bumper were goners for sure. The damage was less, which was relief, but that truck driver behavior was not!

Originally Posted by GeeTee TSI

Do consider child seats if not in use already.

I will.

[mack.mehul]

Well you had every right in the world to be angry with him. A heavy vehicle had rear ended your car and seeing your car, you were very lucky the damage was minimal apart from changing rear tail lamp, nothing much was required apart from rubbing. Usually the truck drivers are sensible guys apart from a few mad ones in comparison to bus drivers in whom only some are wise while rest of them are completely crazy.

[skanchan95]

An OTA software update became available for the infotainment system and was installed ( it took a lot of time for the software to get downloaded though)

Before Update:






Software Update in progress:














Software specs before Update:
Software version: AI3.IND.S5W_M.V006.001.240702
Firmware version: AI3.IND.301.240426.MICOM.D
Navigation app version: STD5W.IND.HMC.240614.2c76b2c
Map version: IND.17.43.54.913.512.0

Software specs after Update:
Software version: AI3.IND.S5W_M.V007.001.241212
Firmware version: AI3.IND.301.240830.MICOM.D
Navigation app version: STD5W.IND.HMC.241203.cb28313
Map version: IND.17.50.58.027.511.0

After Update:




What's new? Nothing much:



Also there's seems to be an "USB Update" option for future s/w updates (earlier it was just "Update" option for OTA software updates).

I still wish Hyundai's reverts to the old UI for the FM(it looked very classy).

[skanchan95]

April 25, 2025 : 2nd/10,000 kms Service

In 7 months of ownership, the car covered 10,000 kms and was due for its 2nd/10,000 kms service

Odometer reading was 10217 kms. Service booking was done via a call to Advaith Hyundai's Kuntikana workshop (for some reason an attempted service appointment though the MyHyundai mobile app wasn't letting me select the morning slots)

Reached the Advaith Hyundai the next day (April 25) at around 9 AM. The SA assigned to my car was Mr Satish Gowda and he was prompt in attending the car.

Apart from the usual things that were to be changed during service(Engine oil, Oil Filter change, Weel Alignmnet, Wheel balancing), I had a few other concerns with the car:
1. Rattling noise from the dashboard(glovebox) area (despite emptying the glovebox)
2. Slight Rattle/Metallic noise from the Tailgate while going over speedbreakers
3. Noticeable drop in the Fuel Efficiency figures in the last two months (as per the MID, it was showing figures of 13.2 and 12.5 after two refills - a drop from the usual 14-15 kmpl earlier - no changes in driving style or in the route driven)
4. From the AC vents, it felt as if the airflow was weaker than normal. AC Cooling had reduced a bit also.

A TD was taken in which I pinpointed the rattling sounds from the dashboard and tailgate. I requested them to extra careful with WA/WB process and told them about who United Toyota had ended up putting scratches on my Glanza during the WA/WB process during service:

Damage to my Glanza's Alloys during service (Super Hornet | Our 2020 Toyota Glanza V MT | EDIT: Sold!)

I was assured it will not happen.

About a week earlier, the car's underside got scrapped over a building's badly constructed exit ramp. I asked them to check if there was any damage to the underside also.

The SA kept me updated on whatsapp about the work being done on the car (a mandatory requirement specified by Hyundai). I was sent photos of the Engine filter and cabin AC filter which were dirty and needed replacement.



Engine Air Filter:


AC Filter


Underside Inspection:


That evening I got a call that all service related work was complete but they need some time to fix the dashboard rattle issue and asked me if they could deliver the car the next day , to which I said ok.

The car was ready for delivery the next day with all issues fixed - which is something I really appreciate about Advaith Hyundai's Service department. I have never had to tell them twice or visit them again over the same issue. They get it right at the first instance of a complaint - which speaks volumes about their experience, service standards and commitment towards customer satisfaction.

Total bill was Rs 6066. There were some discounts in the bill on labour and parts as part of a service camp.


However, the Bluelink app seems to show malfunction/errors after the service. No such errors in the car's MID though. Will have it checked the next time I pass by the workshop.

[iamtheguy]

The warnings in Bluelink app can be resolved by updating service intervals manually in the app.

Go to app -> Maintenance alert -> For each item update km and interval -> save.
Alert will be gone.
These are just FYI kind alerts and not being updated automatically.

[forester]

Originally Posted by skanchan95

April 25, 2025 : 2nd/10,000 kms Service
2. Slight Rattle/Metallic noise from the Tailgate while going over speedbreakers

4. From the AC vents, it felt as if the airflow was weaker than normal. AC Cooling had reduced a bit also.

Could you please confirm if the issue No. 2 and 4 were resolved during the service? If so, could you point out what was the reason for the metallic sound coming from the tailgate / rear suspension? I am facing a similar problem in my Exter.

Also, how is the AC cooling now? I presume the air flow would have increased after changing the cabin AC filter. Do you face intermittent tripping of the AC compressor, particularly under hard acceleration?

[skanchan95]

Originally Posted by iamtheguy

Alert will be gone.
These are just FYI kind alerts and not being updated automatically.

Thank you. That did the trick. I was under the impression that these are automated.

Originally Posted by forester

Could you please confirm if the issue No. 2 and 4 were resolved during the service? If so, could you point out what was the reason for the metallic sound coming from the tailgate / rear suspension? I am facing a similar problem in my Exter.

Tailgate Slight Rattle/Metallic noise from the Tailgate - Resolved. I don't know about the exact cause, but may be something to with the latch on the tailgate.

You might want to check the rear numberplate as well. It makes rattling/buzzing noise because of the gap between the latter and the tailgate. In November last year, I had complained about this and the ASC packed the gap as much a possible using strips of double sided tape to get rid of the gap and thus the associated rattle.

Originally Posted by forester

Also, how is the AC cooling now? I presume the air flow would have increased after changing the cabin AC filter. Do you face intermittent tripping of the AC compressor, particularly under hard acceleration?

Cooling is much better now I feel.

By AC compressor tripping, I assume you mean that the ac compressor is cutting off, right?

The compressor trips when the set temperature in the cabin is achieved( normally I keep it set at 24-25) and it is normal for the compressor to cut off and on. I simply reduce the ACC temperature to 21-22 or less when this happens.