I have got the First service done at exactly 1000 KM and after less than month of driving. I got the car back on 24th evening.
Problem: Hissing sound on full turn of steering steering
Resolution: It is normal sound and no solution required
Problem: Passenger side Doors assembly is not good. There is lot of space and I can clearly see the assembly inside. I can read "child lock" clearly.
Resolution: It is still pending. According to TML service engineer that the gap is with in the acceptable limits. But it is n't acceptable to me.
Problem: Squeaking sounds in the car.
Resolution: Fixed. all seats are tightened and no squeaking sounds coming.
Problem: Makes a funny sound (Kich-kich) while accelerating. I could successfully reproduce the problem
Resolution: fixed. Entire cluster is removed and tightened again.
Problem: Problems in engaging in first and reverse gear
Resolution: Fixed. It is much better than what it was.
Problem: Once I was stuck in the traffic jam and was driving in first gear with stop and go. During that time I noticed burning smell in the car.
Resolution: clutch related. checked and it is OK.
Problem: Some times I am observing Power loss in third gear around 2000 rpm.
Resolution: I could not replicate the problem in the test drive. I need to check this. Still open from my side.
Problem: Audio disturbance in reverse gear and the reception quality is not good.
Resolution: Not fixed. It needs a specialist to work on it. I need to take the car to TML to get it fixed.
Vehicle was the Pandit Auto for almost five days. TML service engineers have also taken the test drive. I showed them the audio problem and door assembly problem.
The service adviser (Mr. Peter) and the works manager (Mr. Patwardhan) were very cooperative and helpful. They are very appreciative of my concerns and explained me what they have done. They delivered the vehicle at home.
I did not pay any amount for the first service. All oil levels are OK and there is no need for top-up.
My Ratings: Customer friendliness - 9/10 ( I have both Indica and Safari. I see a tremendous difference on how they deal with Safari customers compared to Indica customers.)
Knowledge - 7/10 Responsiveness - 9/10 (They kept me informed everyday about the progress and delay in delivering the vehicle)
We went to Ganapatipule in the safari. I will post the pictures and travelogue separately.
The car went to the garage to get the Door assembly and Audio disturbance problems. I was told it will be back after four days.
Cheers
KVS