Issue-riddled 4th-gen City: Pathetic excuses to deny my warranty claims

The car is driven sedately and has covered 70k km in 4 years under warranty on smooth NCR roads.

BHPian cherub recently shared this with other enthusiasts.

I purchased an extended warranty for 40,000 + 40,000 kms 2+2 years for my Honda City (Diesel 2014). Dealers find pathetic excuses to delay and deny warranty, and if they do replace under warranty after rigorous convincing, you have to pay for extra parts and labour that are not part of the warranty.

The main problem in my case was that they considered only product failure for warranty, performance/quality issues were ignored.

Problems with my Honda City are listed below with approximate defect origination km.

The car is driven sedately and has covered 70k km in 4 years under warranty on smooth NCR roads.

1. Gear Shifts hard - 20k (Quality defect, never acknowledged or resolved)
2. Dashboard Noise/rattle - From 1st Day (multiple repairs, never resolved)
3. AC failure - 30k (Problem with most Honda cars) (mine had multiple repairs, but still doesn't cool well)
4. Door Lock - 10k (This problem with all Honda City cars launched after 2013, was ignored by everyone, It took me three years to get it replaced. I have read one newspaper report of a person dying locked in a burning Honda City)
5. The Ignition Shelf makes a grinding noise sometimes -30k (Quality issue never acknowledged)
6. Key Lock (Ignition) - 50k (Problem with many Honda cars) (The lock was giving me problems for a long time, but they only replaced it after it broke and I was stranded in the middle of the road)
7. Seat Belt retraction issue - 30k
8. Engine hole (Diesel engine defect faced by many) - 82k
9. Brake cylinder defective - 90k
10. Brake caliper failure - 90k
11. The only car I know of where the horn becomes defective (sound change from original) after every 10k-20k kms.

If you are driving on bad roads, expect problems with suspension. Enthusiastic drivers could expect issues with steering and brakes. I strongly advise against purchasing a 1st launch Honda if you are planning to drive more than 20k kms during the life of the car with you and are bugged by quality issues.

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