Mahindra XUV 300 W6 AMT: 2 breakdowns in less than 6 months!

I was to take the car to the service center, however again the ‘transmission malfunction’ error came on the dashboard and car was not starting. I again had to call RSA and get the vehicle to the service center by towing.

BHPian RakeshMX3 recently shared this with other enthusiasts.

Here's my initial ownership review after completing closed to 3000 kms in 3 months. I bought the XUV300 W6 AMT in Dec 2021 from Pune. The 1st month of ownership was great, the vehicle ran very well and certainly met my expectation. However, in the 2nd month the problem started. Due to some health issues of my mother, I had to come to my hometown Aurangabad, and since mid-Jan working from here. Below is the series of vehicle failure I experienced in the month of Feb:

1. Feb 5th, 2022: I was travelling with my family in town area to buy some stuff. Once the shopping was done, the car refused to start. The remote was not working, the engine was not starting and the dashboard was showing ‘transmission malfunction’ error continuously. I had to then call the road side assistance and get the car tow to nearest service center. At service center, the service adviser inspected the issue and noticed some issue in the fuse box and fixed it. The car started and then I took it to home.
2. Feb 19th, 2022: The same error ‘transmission malfunction’ appeared. Again the car refused to start. This was around 9pm when I was to take my mother from hospital back to home after her chemotherapy cycle. I was about to call RSA again to tow the vehicle but decided to crank the engine one more time and it worked. The car started I was able to take it to home. The week of Feb 21st was extremely busy for me, hence I couldn’t take the vehicle to service center during weekdays. On Saturday, Feb 26th, I took the vehicle to service center, however the service advisor said he is very busy today and the car would need to drop in the service center for 2 days and I was told to get the vehicle to them on Tuesday, Mar 1st.
3. Mar 1st, 2022: I was to take the car to the service center, however again the ‘transmission malfunction’ error came on the dashboard and car was not starting. I again had to call RSA and get the vehicle to the service center by towing. They kept the vehicle there for 2 days and called me and confirm that there was an issue with one of the fuse in the fuse box. They said this is resolved and I wont face this issue ever.

Since March 1st, I haven’t received any issue, however, for 2 weeks I was extremely scared to take the vehicle anywhere. I am certainly worried and sceptical now on the quality checks that MnM has, a vehicle which is merely 2 months old, need to tow twice is utterly shameful for a company such as MnM. I had also contacted MnM customer care but all they did was fwd me to the service center.

Service experience MS vs MnM:

I owned Maruti Zen Estilo for 9 years and surely found it more professional compare to Mahindra. In MS service centers I felt I am dealing with an institution which has certain process checks, whereas at Mahindra I had to keep chasing the SAs, if I dont stand on his head, he will slow down .

Would I still recommend XUV300? absolutely! The engine is certainly a gem of a machine, its been 3 months now and it still puts smile on my face on open highways. Quick overtakes still needs some planning due to the AMT gear-shift pauses. In city, at ~10 km/hr speed, I still find the acceleration uneven to the throttle response, the best way here is to keep sufficient space between the next vehicle.

Attaching few images for your reference.

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