Pathetic Yamaha service experience: Can I get my Aerox 155 replaced?

The maxi scooter's airbox was completely scratched and looked old when I collected it after many days in the workshop.

BHPian Mapogostrength recently shared this with other enthusiasts.

I got my new Aerox in September 2023 and have done 4600kms on the ODO until now. After my first service, I started getting a weird kind of noise, and the brake pads were worn out after 1500kms so I had to replace them. When I took to the Bikerz Yamaha service centre in Chennai, they mentioned the noise might be due to water wash and nothing to worry about.

But the noise kept getting louder and louder as my odo started to munch more miles. After a point it became unavoidable.

When I took it for the second service, they mentioned the noise indeed was different and had to be looked after and asked me to leave the bike in the showroom. After 7 days of repeated calls, the service centre mentioned the noise was coming from the head of the bike and they were unsure of what is the problem.

They are sending the bike to the factory for the Yamaha officials to look after the same. After 2 more days of painful waiting and repeated calling they asked me to pick up the bike as they couldn't reach Yamaha and they will get back to me later.

But when I took the bike back, the airbox was completely scratched and looked old. It looks like it was changed with some other. After I asked them about it both the numbers of the service person were also switched off.

I am unable to reach Yamaha officials regarding the same. If anyone has any contacts that I can reach regarding this, it would be really helpful.

I also want to know if is there any chance of getting my bike replaced with a new one as it has not even been completed in 6 months. Any advice/suggestions on further actions are welcome.

Even after buying the expensive maxi scooter in the segment, if this is the kind of service one has to receive from Yamaha it is really pathetic.

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