Scorpio N crash: Mahindra's answer as to why the airbags didn't deploy

I took the car for a couple of long drives and I'm happy with its performance and handling but I'm not sure about the structural integrity of the SUV.

BHPian sabsubs recently shared this with other enthusiasts.

Before dwelling on the specifics, I would like to inform people that I have fully recovered physically & mentally from the accident. My parents are fine.

Mahindra sent me an email explaining why the airbags did not deploy in response to my question about the airbags. I am posting a screenshot of the email here. The response may be tepid but I did not have any other way. I just wanted to complete the process and get my car back.

I did not go behind them because of my health issues (not related to the accident). There is no news from the other party involved in the accident. I showed the accident video to Mahindra's regional manager & the manager from the service center. I didn't want to hide anything since the video was widely shared in various forums after I posted the video here. Eventually, they would have seen the video in any one of the forums where the video was circulated.

When the car was in the body shop, the dealer helped us with a car on call and this helped us to go to the hospital for the injuries that we sustained from the accident. The body shop manager kept me updated whenever major repairs, such as the chassis or painting work, were done. The regional manager of Mahindra visited us once and the manager of the service center visited us frequently and informed about the work in progress and supported us.

Insurance claims went on smoothly and the body shop gave a bill for 2.9 lakhs. I spent nothing on my side, but when we took delivery of the car; they charged me 10k. I just wanted to get over it, so I paid the amount.

After the accident, I took the car for a couple of long drives and I was happy with its performance and handling. I am not sure about the structural integrity of the car since they had to cut a portion from the engine bay till the front portion of the car and they have welded the portion. Opening the hood reveals visible welding marks. I will upload a photo of the welding marks in my next post.

I am skeptical about the chassis because I believe that the body shop must have just repaired the old chassis. I have a question here. Chassis from the manufacturing plant will come with a new chassis number, right? Or is it possible to imprint the old chassis number onto the new chassis?

Here is the reply from Mahindra.

The day of the accident was a bad day. No one would expect two cars to be parked right in the middle of the road. I have been driving cars for close to 25 years and I have never met with an accident.

So I leave it to fate, it was bound to happen and it happened and there was no escape from it.

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