Tata Nexon service & repairs: Unpleasant experience shared by owner

I have visited the service centre 3 times around the time of my first service.

BHPian neutron recently shared this with other enthusiasts.

Dear All,

I have visited the service centre 2-3 times once for my first service and then 2 times for repairs. Just wanted to give an update on the same.

Service-related update

1. Regarding the parking brake issue: as suggested by dear Reinhard, to check that the rear wheel is free spinning on the jack, the service centre mounted the vehicle to validate and there was no issue found. So, no issue here. This is under observation.
2. Regarding the boot closing issue: they did some tweaking with the lock and showed it to me as well but unfortunately, I still found that the boot requires extra pressure to be applied for closing which will make the boot noisier as it is slammed hard and may deteriorate in future. I am still not satisfied with the resolution.
3. Regarding braking issues on rough surfaces and potholes: here I have mentioned the issue of brake hardening as suggested by my BIL. On this, the technician mentioned that there is no such issue observed. Then my BIL showed them the issue where on rough patches if brakes are applied then there is cranking sound in the brake and also it hardens to some extent. TO which they mentioned that this is due to ABS and they also showed another vehicle Nexon where similar behaviour was observed. They said that this is not an issue with the vehicle and this is the way ABS behaves. I do not know what to say about this. But the cranking side was audible on braking on rough roads.
4. Washing: that was not up to the mark, the wash did not remove the dust of the inner side of the front grills. and at some other places like the inside of the boot etc..they did not clean those properly.
5. Regarding the wiper fluid issue: they mentioned that the dealership may or may not fill it with washer fluid and from the factory, it does not come with a proper washer fluid which was a kind of music to my ears. They simply asked me if I want washer fluid then I have to pay from my pocket for which I refused so they simply filled it with water and showed me that this is working.

Following is an update on the TMSC service centre on the accidental repairs.

1. The repair is not up to the mark: they didn't remove the complete dent and can be observed when touched. Also, the alignment of the bumper fitting was not proper. I have to return it empty as I left it for them to correct.
2. They invoiced a complete bumper (Rs 10,372/-): this is despite the fact that as per discussion with them only a quarter panel needs denting painting and the bumper may require bracket as there was no visible damage to the bumper. As the insurance was cashless, I was not aware of what they were invoicing and showing to the surveyor. But this came as a shocker to me. When asked for an old part, they failed to show the same to me. I do not know how to proceed on this as to me they charged for something which to my understanding was never damaged. I have raised an issue with their GM and waiting for an update from them. This bumper costing has been approved by the insurer as well but to me, this feels like unnecessary inflation of bills. And I am really hating this kind of behaviour by the TMSC. Any ideas on how to go further on this.

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