Tata vs Mahindra: 11 reasons why I think the latter is a better company

Tata? I bought one punch for them for my grandmother. Post payment, zero accountability. Flat out refused to fix some issues with the car day 1.

BHPian wooka recently shared this with other enthusiasts.

Tata now makes fantastic cars, I totally agree that their engineering is pretty decent now.

However, MnM may have teething issues - at least they work towards a resolution. What all have they done for me on *one* Thar?

• Changed two alloy wheels. Reasons aside, no one does this.

• Changed my stereo system a few times. I've found a long term fix in using an external android box that uses the carplay protocol (thank Jayanth!)

• Changed my AC system due to a mild fogging issue on the windshield.

• Set up some software for me the way I wanted it.

• Changed an amaron battery. Simply stating 'repeat issue for the customer' despite a clean chit report on the battery from amaron. At home. Hats off.

• Changed my entire wiring - engine bay and interior harnesses without one issue coming up subsequently. Minor fit and finish I handle myself. * this despite significant rewiring and accessories. Generally, people say 'warranty void', but not these guys.

• Gave me a new bumper to fit outside professionally since I have a winch, via insurance claim. Even painted it to the color of my choice free of cost.

• Windshield replacement SOS within 2 hours as I was driving to the hills despite a full service station and no prior appointment. Do you know that they actually upgraded the windshield to a thicker one (it's a service circular issued in 2022) due to the high incidence of breaking? Talk about making continuous improvements..

• Gave me standby parts (a hub, brakes and wheel) since I had to drive 900 kms one way the next day, for a week.

• Gave me a cab and a driver to roam around Leh as they flew parts in from Chandigarh for me due to a sensor issue, documented elsewhere, that had clogged up the DPF to 'unrecoverable' (which they fixed anyway, somehow.)

• I met R. Velusamy at Cheyyar and the 4x4 team actually followed up with me for feedback for months subsequently. They were most concerned about how they can make my ownership experience better. Shout out to Dhanush and his team!

• Most of the above are OEM'd off to other vendors. Still, they take accountability. And they'll try to meet you halfway.

• Service guys may be a hit and miss, but are generally good to work with. And one way or another, the service GM generally resolves problems.

Unlike other manufacturers who push you to sit in the lounge, the MnM guys do not mind if I inspect things under the car. And they'll speak openly existing issues and workarounds.

Tata? I bought one punch for them for my grandmother. Post payment, zero accountability. Flat out refused to fix some issues with the car day 1. Day 2 said we must have broken something? The start stop system is obnoxious and can actually completely stall on an incline - bad news! The car feels lifeless at 2k RPM if you have the AC on and 3 people in the car. And they've generally abandoned the 4x4 market, so I'm over them

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