News

Uber driver scammed me & charged more fare: Poor customer care response

I was helpless and couldn't prove anything. Maybe he took advantage of our ages - my friend and I are both 16+ years old and we were going to our tuition.

BHPian arnav17 recently shared this with other enthusiasts.

I take an auto along with my friend twice a week on weekends to travel to tuition, which is approximately a 5km travel and usually costs <100 in the day time and slightly upwards of 100 during night time.

In this instance, I booked an auto and this man, let us call him X accepted the booking and we began to wait. Fast forward 10 minutes, he still has not moved. I called him via the Uber free call. No response. Called his mobile. Again no answer. The second time around he picked up and said he would be there in a few minutes.

We waited for 5 more minutes but he still did not move. We were getting late for the class, hence I opted to cancel and rebook. The same man accepts it. I call, he picks up and promises to be there within 2 minutes and arrives after 5 minutes. I checked the price on the app as attached and it read ₹79. Did not think of taking a screenshot then.

When we reached, I got the customary message which read 'Please pay your driver ₹79'. I gave him a 100 rupee note and waited for change but got none. He claimed that he 'accidentally' ended the ride and did not see the price. I showed him the message on my phone, but he was busy showing his previous trips on his phone, where my trip apparently read ₹101. By the time I saw the location, he quickly went out of the app and I was helpless and couldn't prove anything. I am 100% sure that I saw his phone when we stopped and it showed that I must pay ₹79.

We were already around 15 min late by then and I had no choice but to rush and the man claimed to be generous for willing to forego ₹1. I have seen the initial price changing in case of traffic, or a different route. But never have I faced this type of situation.

I am unaware of how he did it, but the response from Uber was pathetic. Raised the help option in the app and they refunded ₹0.37. I cannot say whether he took advantage of our ages (we both are 16+), but know for sure that we got scammed. I would advise all of you to take screenshots of the price and have some evidence to prove this. Attaching the ride details.

Thanks for reading.

Check out BHPian comments for more insights and information.

 
A helmet will save your life