Worth spending Rs 4.62 lakh to replace the CVT gearbox of my Elite i20?

The 2019 model has run just 26,000 km and is currently parked at the authorised service centre.

BHPian NerDriver recently shared this with other enthusiasts.

Hi Fellow BHPians, sharing the plight of a friend as he's not on Team-BHP

26,000 km driven, 2019 Hyundai Elite i20 CVT Transmission Failure: Authorised Service Centre estimates 4.62 lakh for replacement gearbox

What is the Issue:

On February 24th, during my regular commute home, I encountered a disturbing screaming and scrubbing noise from my vehicle. Seeking assistance, I visited Advaith Hyundai Whitefield on February 27th, 2024. Upon inspection, they discovered a broken metal part and metal scrub in the lower sump of the gearbox. They informed me that, due to the nature of the CVT gearbox, repair is not possible, and replacement is necessary. The cost of the new CVT transmission is Rs 4,62,000. Unfortunately, the car's warranty expired in October 2023, and as a result, the entire replacement cost must be covered by the customer.

Details of Vehicle:

"I find it unfortunate that, with the recent expiration of the warranty, I am confronted with these challenges. Nevertheless, I firmly believe that a critical vehicle component should not fail within such a short timeframe, particularly when designed for long-lasting performance. There is no physical damage to the gearbox or any leakage of gear oils. This issue raises significant questions about the reliability of such an essential part. All routine services for the vehicle have been diligently carried out through authorized service centres, and it has been driven exclusively, accumulating only 26,000 km over the last 4.6 years. It is worth noting that the service booklet explicitly states that the CVT gear oil is designed to last the full life of the car without requiring replacement or refilling."

Current Status:

As of now, my vehicle remains at the service centre, and they are evaluating what to do next, i have been told I will have to bear the out-of-warranty expenses but the discussions are still on with Hyundai

My expectations are straightforward – I simply want my car to be back on the road at a nominal cost, which I am prepared to bear. But this exceptionally high cost is neither justifiable nor* am I capable of bearing it.

Most importantly - Is it worth paying 4.6L for a car that has just done 26K km? Is this the reliability we should be expecting from a car that costs well over 10.5L? Something looks wrong with how we perceive the reliability of the cars vs how much paying for extended warranty shields is worth.

I am attaching the relevant documents to this email. Which contains the estimation, Service history, Vehicle Pictures and video.

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