Airtel Broadband: Fair Usage(FU) fraud! And more....

[Parthasarathig]

Originally Posted by tsk1979

I emailed tham on 121 and they say they will reverse it next month before bill payment. Nothing can be done this month as I have already paid the bill.

Apparently, I am now in their premium customer bracket! Go figure??

Sir have you tried talking to Airtel Presence on twitter? They resolved my issues in a day regarding 3g payment and no activation. Maybe you can try talking to them. Atleast i found them better than customer care.

And guys have you tried Hathway? Their share prices are increasing must be they are providing good service also.

Airtels FUP was a big no no for me. Hathway 1000rs plan has FUP 10gb with 5mbps speed and unlimited on Sundays


On another note Airtel has also been charging randomly with various services on my mobile number. But this Airtel Presence thingy was actually very good in resolving issues. And called me around 10 times to see if i was getting proper service, which was a nice gesture.

Cheers!!

[bejoy]

Originally Posted by Parthasarathig

On another note Airtel has also been charging randomly with various services on my mobile number.

So this is not just for me. I got a shocker in my current bill. The amount was unusually high; though I knew it would be, since I had travelled to Kerala and was roaming. But upon checking the bill, I stumbled on this:


Now, I am not a music buff and this is the last thing i would do, that too while I am roaming. When I checked the call details, surprisingly there was an incoming call almost at the same time:


Called 121 and the operator insists that I opted for a MP3 Music Pack. They believe that soon after I attended a call, I immediately went to some Airtel site and opted for a Music pack!

[Sn1p3r]

Originally Posted by bejoy

So this is not just for me. I got a shocker in my current bill.

Called 121 and the operator insists that I opted for a MP3 Music Pack.

i believe that hassles are nothing new to billing, from MTNL to BSNL to Vodafone to Airtel. All remains same names change.

I am quite happy to be a pre-paid customer. Keep my balance not more than ₹ 500 and it keeps me happy. Even as pre-paid user with more than ₹ 1000 there are rubbish charges. If you enjoy a special plan that keeps your phone bills lower than pre-paid then only go for post pid hassles.

All the best!

[falcon009]

Hi recently my airtel internet connection has started giving problems. The link is down after every 10 mins or so in the evenings and the modem restarts. When the representatives are here to check it works fine :(. Anyone facing a similar issue?

PS: Have replaced the modem too but no change

[akshay380]

Originally Posted by bejoy

So this is not just for me. I got a shocker in my current bill. The amount was unusually high; though I knew it would be, since I had travelled to Kerala and was roaming. But upon checking the bill, I stumbled on this:
Attachment 923878

Now, I am not a music buff and this is the last thing i would do, that too while I am roaming. When I checked the call details, surprisingly there was an incoming call almost at the same time:
Attachment 923879

Called 121 and the operator insists that I opted for a MP3 Music Pack. They believe that soon after I attended a call, I immediately went to some Airtel site and opted for a Music pack!

I got this Rs99 crap as well. Only change was that I downloaded a game from their site when in Goa and outside airtel network!

[Sn1p3r]

I am facing issue with improper data calculation.

Within 4 days Airtel sends me reminder stating I have consumed data worth 8gb from my 10gb quota. Heart attack. This can't be right, I have only a humble iPad as computing device. No torrents for court orders have locked them out. Ow can I use it? I enquire.

They ask 5 different people o talk to me and them just as the phone started ringing it went silent. No explanation nothing. Sir, we will get back. But like there is no tomorrow there is no getting back.

Since that day with same usage pattern, I have consumed only 1 Gb for next 23 days. Amazing. Quota left .93 gb days to go 3 till my billing refresh awesome Airtel calculator.

[motorpsycho]

Today when using an app on my Samsung S3 I got a message that I had downloaded "Airtel Career counselling and Film direction" and was charged 60 Rs, I called up the customer care and told them that I did not download anything, they said the I clicked on Airtel pop up ads and hence downloaded. I made it clear to them that I did not download anything and asked them why was I getting their ads in my phone on apps which weren't Airtel they have no answer and just said to disable the airtel something on my phone , when asked how they told me to get in touch with the device manufacturer

I have made it clear that I will not pay them and took the nodal officers number and email id.

What are my options?

Thanks in advance.

MP

[Parthasarathig]

Originally Posted by motorpsycho

Today when using an app on my Samsung S3 I got a message that I had downloaded.

What are my options?

Thanks in advance.

MP

One option that always works for me is to send a tweet to @AirtelPresence iirc. I had many problems same as you had losing a lot of money every time I topped up. Once I started tweeting it, they were pretty quick to refund the balance.