Go Back   Team-BHP > Around the Corner > Shifting gears > Gadgets, Computers & Software


View Poll Results: You Mobile Store experience ?
Bad 13 33.33%
Could be better 16 41.03%
Good 10 25.64%
Voters: 39. You may not vote on this poll

Reply
 
Thread Tools Search this Thread
Old 24th October 2007, 17:12   #1
Distinguished - BHPian
 
Sam Kapasi's Avatar
 
Join Date: Jul 2005
Location: Mumbai (but wat
Posts: 6,989
Thanked: 1,383 Times
Default My experience at The Mobile Store

As some of you know, I was forced to by a new phone today, because my BlackBerry Pearl was lost/stolen.

I asked at a few stores around my place, but they did not have a replacement. I was contemplating buying another BlackBerry or buying a smartphone with BB connect software.

I did some short research on the internet and narrowed it down to the BB Curve, Sony P1i, Nokia E61i. Later, not having the patience anymore, I called Airtel and asked for the number of Airtel at Peninsula Mumbai.
Strangely, the call centre refused to give me the number, offering to find out if the curve was in stock instead. Weird.

I then went to The Mobile Store at worli. Nice store, well laid out and excellent staff. I spoke to one man about my problem.

He heard me out and then brought out all 3 phones. However he had no dummies for them (every other phone had a dummy). It was a nice experience to be able to decide on the spot.
When I asked a few technical questions, he called his colleague who was truly well versed with the phones and he confirmed to me what I had read.
For Blackberry usage, nothing came close to the BB handsets.

In a few moments I had decided on the curve. To my happy surprise, he asked me if I was a Jet Frequent Flier. If I was, then I was entitled to either a 2GB micro SD card, or a JABRA bluetooth handsfree. I chose the 2GB card as I already had a nokia bluetooth handsfree.

As if THAT was not enough, I also recd a scratch coupon - when I did scratch it, I recd a coupon for a Jet Airways ticket to anywhere in India (one way)

I could have bought the same handset at Airtel for the same price, but this was wonderful. In a matter of moments, he swiped my card, made my invoice and packed up the stuff.

I cannot think of a better buying experience wrt mobiles. The only drawback I can think of was the lack of dummy phones for the 3 models I wanted to choose from, but then I agree, these are all brand new models. Every other model had a dummy handset.
Sam Kapasi is offline   Reply With Quote
Old 24th October 2007, 17:17   #2
BANNED
 
Join Date: Jun 2007
Location: Bengalooru
Posts: 1,471
Thanked: 7 Times
Default

Hey Sam, thats a nice experience. Didn't they offer a ride on The Rolls Royce?
diabloo is offline   Reply With Quote
Old 24th October 2007, 17:31   #3
Team-BHP Support
 
Rudra Sen's Avatar
 
Join Date: Apr 2004
Location: Bangalore
Posts: 10,327
Thanked: 3,832 Times
Default

Quote:
Originally Posted by Sam Kapasi View Post
As some of you know, I was forced to by a new phone today, because my BlackBerry Pearl was lost/stolen.
First one at Rtech's reception. Where is this one?

Why don't buy a dozen in one go? Since you need them sooner or later. That shop will give you round the world ticket too.
Rudra Sen is offline   Reply With Quote
Old 24th October 2007, 17:40   #4
GTO
Team-BHP Support
 
GTO's Avatar
 
Join Date: Feb 2004
Location: Bombay
Posts: 46,539
Thanked: 80,286 Times
Default

Excellent writeup and great to hear of a pleasant retail experience. The Mobile Store appears to be one of the few retail establishments with a knowledgeable sales staff, proactive approach and friendly service.

I need a new cell phone myself....will stop by the worli store on the way back home.

EDIT : They have a pretty impressive website too!
GTO is offline   Reply With Quote
Old 24th October 2007, 17:56   #5
Senior - BHPian
 
normally_crazy's Avatar
 
Join Date: Feb 2004
Location: Mumbai
Posts: 4,368
Thanked: 383 Times
Default

My version is exactly the opposite of Sam's. And I experienced it at 2 different stores - at Chembur and Powai.

None of the staff knew anything except the rates which were higher than what I got from other normal stores. No dummies and no real pieces to check out as well.

I decided better to go to our local guy - great service , better price - what else you need ?
normally_crazy is offline   Reply With Quote
Old 24th October 2007, 18:10   #6
Distinguished - BHPian
 
Sam Kapasi's Avatar
 
Join Date: Jul 2005
Location: Mumbai (but wat
Posts: 6,989
Thanked: 1,383 Times
Default

Quote:
Originally Posted by Rudra Sen View Post
Why don't buy a dozen in one go? Since you need them sooner or later. That shop will give you round the world ticket too.
Come on man Rudra, it happens sometimes.
Sam Kapasi is offline   Reply With Quote
Old 24th October 2007, 19:53   #7
Senior - BHPian
 
iraghava's Avatar
 
Join Date: Oct 2005
Location: Bhaiyyaland
Posts: 8,028
Thanked: 150 Times
Default

Quote:
Originally Posted by Rudra Sen View Post
Why don't buy a dozen in one go? Since you need them sooner or later. That shop will give you round the world ticket too.
Pretty apt advice Sam!

Quote:
Originally Posted by Sam Kapasi View Post
Come on man Rudra, it happens sometimes.
Yeah, but twp phones in a row?

Last edited by iraghava : 24th October 2007 at 19:55.
iraghava is offline   Reply With Quote
Old 24th October 2007, 20:38   #8
Distinguished - BHPian
 
Sam Kapasi's Avatar
 
Join Date: Jul 2005
Location: Mumbai (but wat
Posts: 6,989
Thanked: 1,383 Times
Default

Quote:
Originally Posted by iraghava View Post
Yeah, but twp phones in a row?
In a row means what? The last one was lost at Rtech's wedding. That was a long time ago!
Sam Kapasi is offline   Reply With Quote
Old 24th October 2007, 21:39   #9
BHPian
 
kartikkumar's Avatar
 
Join Date: May 2007
Location: Bangalore...not Bengaluru
Posts: 214
Thanked: Once
Default

Interesting...my experience with the Mobile Store at Koramangala in Bangalore was nowhere as good. 5 minutes before anyone acknowledged I was there, all requests for assistance before that fell on deaf ears. Dummy models weren't available of course and no proactive staff either.

K.
kartikkumar is offline   Reply With Quote
Old 24th October 2007, 22:34   #10
F50
Senior - BHPian
 
F50's Avatar
 
Join Date: Mar 2004
Location: Mumbai/USA
Posts: 1,694
Thanked: 90 Times
Default

Mine was not good either.
Mobile Store @ Fort - Only one person, taking ages to attend. No dummy pieces. And half the models he doesnt even know. And I was out.

I agree with NC, local dealers are much better.
F50 is offline   Reply With Quote
Old 24th October 2007, 22:44   #11
Senior - BHPian
 
normally_crazy's Avatar
 
Join Date: Feb 2004
Location: Mumbai
Posts: 4,368
Thanked: 383 Times
Default

Just added a poll to get the statistical picture
normally_crazy is offline   Reply With Quote
Old 24th October 2007, 22:50   #12
Senior - BHPian
 
rjstyles69's Avatar
 
Join Date: Sep 2006
Location: Bengalooru..
Posts: 4,343
Thanked: 784 Times
Default

I had the best experience with these chaps. I hate Sangeetha for their lousy service and attitude.

Walked into the Mobile Store on BEL New Road and had a pleasant experience. The chaps knew what they were talking about.Very courteous and helpful.

My cell (N70 ME) had conked coz I loaded quite a few things and these guys were kind enough to flash and reinstall the software free of cost.
I wouldn't mind paying the amount, but then after reading Ajmat's experience with the Nokia cust. Service I decided not to go to the service center.

Picked up a cell for dad and my lady from the same place.
rjstyles69 is offline   Reply With Quote
Old 24th October 2007, 23:06   #13
BANNED
 
Join Date: Jun 2007
Location: Bengalooru
Posts: 1,471
Thanked: 7 Times
Default

BTW, what happened to the Mobile Store Rolls Royce doing rounds? Hope someday they offer free pick-up & drop facility for people from their homes to Mobile Store
Quote:
Originally Posted by rjstyles69 View Post
Picked up a cell for dad and my lady from the same place.
diabloo is offline   Reply With Quote
Old 25th October 2007, 01:40   #14
BHPian
 
cheap_deal's Avatar
 
Join Date: Feb 2006
Location: unknown
Posts: 463
Thanked: 2 Times
Default

whats the deal with the dummy phones? arent the real ones better examples of the phone itself? i hate those plastic dummy ones.
good to know the staff knew the specs of the phones.
cheap_deal is offline   Reply With Quote
Old 25th October 2007, 02:11   #15
Senior - BHPian
 
iraghava's Avatar
 
Join Date: Oct 2005
Location: Bhaiyyaland
Posts: 8,028
Thanked: 150 Times
Default

I too hate those dummy phones, much rather prefer to feel & see an actual piece while taking a decision.
iraghava is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
DC Design builds Mobile Jewellery Store on a Scania Truck Rajeevraj Commercial Vehicles 9 11th July 2016 12:51
Audi Mobile Terminal (Mobile Audi showroom) launched in India Aditya Indian Car Dealerships 3 23rd September 2015 15:28
Rolls-Royce Phantom mobile phone store in India vijaythacker Shifting gears 2 8th March 2009 17:06
The Mobile Store RR Phantom in TVM.. And it wasn't such a pleasant sight!! karthik247 Super-Cars & Imports in India 63 24th December 2008 23:49
T-Mobile G1 Android mobile phone introduced yesterday but nobody here seems to care.. srijit Gadgets, Computers & Software 33 7th October 2008 15:57


All times are GMT +5.5. The time now is 01:21.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks