Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 21st November 2008, 23:10   #1
BHPian
 
Join Date: Apr 2007
Location: Chennai
Posts: 361
Thanked: 187 Times
Angry Partially compensated - Petrol theft during service of Maruti Suzuki DZire

Had the 10,000 kms "free" service of my Maruti Suzuki DZire done on 18-11-2008 at Chennai.

Here is the link to more details about my car: http://www.team-bhp.com/forum/test-d...vations-6.html (Maruti Swift DZire - delivery on 7th April 2008 - some observations)

While taking delivery of my car I noticed that the petrol gauge was showing a much lower level than at the time of giving for service that morning. On complaining to the service engineer he apologised for it and immediately topped up my fuel tank with about 2 to 3 litres of "premium" petrol. He did not have an explanation for the loss but has promised to report the matter to his superiors (who were apparently not available since it was 6.30 in the evening) and get back to me with an explanation and appropriate compensation.

Has anybody else faced a similar problem? How did you sort it out?

Last edited by Murugan : 21st November 2008 at 23:12.
Murugan is offline   Reply With Quote
Old 22nd November 2008, 11:07   #2
BHPian
 
ariendj's Avatar
 
Join Date: Feb 2008
Location: Massachusetts
Posts: 503
Thanked: 79 Times
Default

did you note what was the exact kms covered when you gave your car for servicing and what was it after getting from the service??was there a major difference?
i doubt if they took it for a joy ride or was it literally stealing petrol from the tank for their own purpose??
(ps: service stations do drive the cars after servicing for few kms to check for problems rectifications and all)
ariendj is offline   Reply With Quote
Old 22nd November 2008, 13:12   #3
BHPian
 
Sowmya's Avatar
 
Join Date: May 2007
Location: Bangalore
Posts: 494
Thanked: 16 Times
Default

Proud Maruthi owner !!! Great Customer Satisfaction
Sowmya is offline   Reply With Quote
Old 24th November 2008, 12:33   #4
Senior - BHPian
 
Join Date: Mar 2007
Location: Delhi
Posts: 2,175
Thanked: 128 Times
Default

Is it a big issue. I have been giving my car for service for close to 13 years now with Maruti/GM and now Toyota, and my FE always drops a bit in that week. I have estimated around 2-4 litres of loss. Do not know where it goes-technical issues (revving, checking, TD) or simple theft.
vasudeva is offline   Reply With Quote
Old 24th November 2008, 12:48   #5
BHPian
 
Join Date: Aug 2008
Location: Bangalore
Posts: 594
Thanked: 30 Times
Default

I always leave 3 to 4 lit of petrol before servicing. So there is no scope for theft seeing that car is already running out of petrol
aka_iitd is offline   Reply With Quote
Old 27th November 2008, 06:09   #6
BHPian
 
Join Date: Apr 2007
Location: Chennai
Posts: 361
Thanked: 187 Times
Angry Odometer increase does not justify quantity of decrease in petrol

Quote:
Originally Posted by ariendj View Post
did you note what was the exact kms covered when you gave your car for servicing and what was it after getting from the service??was there a major difference?
i doubt if they took it for a joy ride or was it literally stealing petrol from the tank for their own purpose??
(ps: service stations do drive the cars after servicing for few kms to check for problems rectifications and all)
The odometer showed only 3 or 4 kilometers more. In fact, a drive around by the service engineer was the first explanation/ excuse offered to me. However when I pointed out that the increase in the odometer reading would not justify even a 1 litre decrease in the petrol quantity he backed off and went about getting the petrol ready.

A service manager by name Mr.John from the service centre contacted me by way of follow up and has promised to find out what exactly happened. I am waiting.

Last edited by Murugan : 27th November 2008 at 06:11. Reason: liter vs litre (American vs British English)
Murugan is offline   Reply With Quote
Old 27th November 2008, 08:27   #7
Senior - BHPian
 
finneyp's Avatar
 
Join Date: Dec 2005
Location: Bangalore
Posts: 2,618
Thanked: 160 Times
Default

It looks like a scam, and it could be prevalent in some of the Service centers!

Imagine if they suck-out 2 lits of petrol from 50 cars daily, it would be 100 lits a day, 2500 lits a month, i.e. Rs.125,000 p.m.
finneyp is online now   Reply With Quote
Old 27th November 2008, 09:21   #8
Senior - BHPian
 
headers's Avatar
 
Join Date: May 2006
Location: Greater Chennai
Posts: 4,589
Thanked: 454 Times
Default

which service station was it? Cos ABT and UNIPRO in chennai were known to doing that. But thats 15 years ago.
headers is offline   Reply With Quote
Old 15th January 2009, 11:07   #9
Newbie
 
Join Date: Nov 2008
Location: Bangalore
Posts: 1
Thanked: 0 Times
Default

i always give it for servicing when the fuel guage is almost zero
i am not sure how far its true, but a mechanic once told me that quite a few spare parts are cleaned with fuel itself, and hence the quantity of fuel may reduce considerably depending on how much washing down was done to the spare parts; not just washing but even for wiping it clean they dip cloth/material in fuel and do so. someone plz confirm this.
hailrahul is offline   Reply With Quote
Old 15th January 2009, 13:52   #10
Senior - BHPian
 
headers's Avatar
 
Join Date: May 2006
Location: Greater Chennai
Posts: 4,589
Thanked: 454 Times
Default

Quote:
Originally Posted by hailrahul View Post
i am not sure how far its true, but a mechanic once told me that quite a few spare parts are cleaned with fuel itself, and hence the quantity of fuel may reduce considerably depending on how much washing down was done to the spare parts; not just washing but even for wiping it clean they dip cloth/material in fuel and do so. someone plz confirm this.
At most, even if that is true, it wont cost you more than half litre. But a good authorised centre is not supposed to use petrol from your vehicle!
headers is offline   Reply With Quote
Old 12th February 2009, 12:02   #11
Senior - BHPian
 
DieselFan's Avatar
 
Join Date: Mar 2007
Location: Bangalore
Posts: 1,570
Thanked: 233 Times
Default

This happens at most service stations on petrol cars. Mechanics have two wheelers to commute and want to make a easy buck out of customers petrol. So one more reason to own a Diesel car .
DieselFan is offline   Reply With Quote
Old 12th February 2009, 12:24   #12
Senior - BHPian
 
mail4ajo's Avatar
 
Join Date: Mar 2006
Location: San Antonio, TX
Posts: 1,834
Thanked: 222 Times
Default

Quote:
Originally Posted by hailrahul View Post
i am not sure how far its true, but a mechanic once told me that quite a few spare parts are cleaned with fuel itself,
This is BS. Just an excuse. Thats why they charge service chrgs.

I took the ABT Arumbakkam chennai guys to task last time for using my car for pickup and drop of drivers to collect cars for service. I was in the center, and noticed the car going out and was told test drive. I timed the drive for 48mins.

Once the car was in the center, I got the driver out and pulled the keys and asked where he was. The baffled guy confessed. The car ran 13kms.

The center head apologised and said will top up for me. I refused and said will complain if it happens again. I would advise not to leave your car at their mercy if you have an option.

Last edited by mail4ajo : 12th February 2009 at 12:26.
mail4ajo is offline   Reply With Quote
Old 12th February 2009, 12:31   #13
BHPian
 
sajands's Avatar
 
Join Date: Mar 2005
Location: Bangalore
Posts: 830
Thanked: 135 Times
Default

I always give my car for service with 5 lts left in the tank, but dont the service advisors jot down the kms reading and how much of fuel left in the tank before giving you a copy of the service job card? so for hyundai has been reliable in this case. I never found any foul play whenever i left my santro with advaith or trident hyundai for service. maybe i was lucky
sajands is offline   Reply With Quote
Old 12th February 2009, 13:05   #14
Senior - BHPian
 
esteem_lover's Avatar
 
Join Date: Jul 2006
Location: Madras/Py
Posts: 7,554
Thanked: 445 Times
Default

Murugan, which is this service station ?
My guess is ABT Arumbakkam cause i have had some bad experiences there.

Quote:
Originally Posted by headers View Post
Cos ABT and UNIPRO in chennai were known to doing that. But thats 15 years ago.
Saar, UNIPRO closed many years ago. You are right about ABT though.
esteem_lover is offline   Reply With Quote
Old 12th February 2009, 13:14   #15
BHPian
 
downsouth's Avatar
 
Join Date: Nov 2008
Location: 0.1933333, 32.58333
Posts: 357
Thanked: 23 Times
Default

Quote:
Originally Posted by finneyp View Post
It looks like a scam, and it could be prevalent in some of the Service centers!

Imagine if they suck-out 2 lits of petrol from 50 cars daily, it would be 100 lits a day, 2500 lits a month, i.e. Rs.125,000 p.m.
For 13 years I never had this problem with any of the service centers in Bangalore, in fact the last 1 year in Hyderabad my car was serviced at Varun motors. Not problems there as well. But going by the above math that is hell a lot of money. never thought about that.
downsouth is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Hyderabad to Mysore - Can I avoid NH7 (partially or fully) and do it in a day? Bigzero Route / Travel Queries 44 1st December 2016 11:07
Petrol Telgi? (Petrol Theft in Parking Lots) msprabhakar The Indian Car Scene 37 3rd December 2013 22:29
Ripper's route revisited - partially trrk Travelogues 21 30th October 2009 17:38
Swift Dzire Petrol Vs. Swift Dzire Diesel reveal_da_zeal The Indian Car Scene 2 4th April 2008 21:52
Partially stolen onkyo system - need speaker suggestions jassi Gadgets, Computers & Software 17 28th November 2007 15:19


All times are GMT +5.5. The time now is 23:12.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks