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Old 14th February 2021, 16:38   #46
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Default re: Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!

Azad 4X4, you have a shop in Mohali near Chandigarh. Looks like I won't be doing business with you folks afterall...this right here is the reason.

I was treated pretty well by Bimbra, Gurugram (Gurgaon), for a fiberglass hardtop for my Thar. I would go back, for sure.
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Old 14th February 2021, 18:45   #47
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Default re: Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!

I would begin by sympathising with the buyer for the ordeal he faced but from my personal experience with Azad 4x4 I have found them to be one of the most helpful of the lot with direct involvement of the owner and while itís already discussed and not trying to defend the seller the logistics company has surely spoilt the party here. When I had the F30, a brand new M Sport bumper was received damaged from a vendor in Jaipur who completely decided off to take any kind of responsibility. I really wish your issue gets sorted soon and you have a lot of happy miles ahead
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Old 14th February 2021, 18:52   #48
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Default re: Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!

Its good to see its all being sorted out.

But there are some anomalies that i cant digest.

Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!-whatsappchat1.jpg

In this chat the seller is saying, if you pay the advance today itself,they will block the canopy and handover to the paint department.

There itself he was lying. If he was having the canopy in stock, then why did it took 22 days to do the painting.

So we can assume that, he was not having a new canopy in stock and since he failed to get a fresh one, he got some used canopy and packed and shipped it.

Next point

Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!-screenshot_20210212174416.jpg

Here the seller is seen saying "As a routing,such canopies are wrapped with plastic sheets (bubble wrap may be) and then cardboard sheets and further packed in wooden crate"

If that be the case,then how come those scratches happen,if it was inside bubble wrap and cardboard sheet.??

That makes him lying two times. Its better not to trust this guy.

Hope our friend get a new canopy as agreed by the seller.I suggest to get back the initial packing and transportation charges back for such shady work and can use the money for this travel to Delhi.

lets hope for the best outcome.
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Old 16th February 2021, 16:54   #49
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Default re: Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!

Let me start by stating that I have no connection with Azad except for being a reasonably satisfied customer of theirs.

I went to Azad four years back for a canopy for my Vcross after seeing one of their vehicles in a mall. I chose Azad because anyone who has lived in Delhi would be familiar with their name as bus body builders for DTC buses.

Azad was expensive but had decent stuff and I selected a Carryboy canopy (that model was only available with Azad at that time). Inu's brother (Amit, I believe) recommend a contrast colour paint job which I felt was a very good suggestion.

I placed the order and they opened a crated canopy in my presence. This crate seemed to have been packed by the manufacturer and the canopy was absolutely snug and secure in it.

I went on the appointed day for fitment and to my shock the freshly painted canopy had scratches and scrapes on it, most likely the result of careless storage and handling by Azad. I was livid but to their credit Amit and Inu made no excuses and agreed to repaint the entire canopy (not just the scratches) once again.

I had to go again for fitment and anyone who knows their workshop understands that it is in the back of beyond and takes up the whole day even for a small work. This time the canopy was in pristine condition and is still looking good on my Vcross.

Should I have had to go again or the canopy required repainting - most certainly not, but mistakes do happen and I was happy with the way they handled the situation.

I did go back to them for various other stuff and I am satisfied with the work. They did sell me something else that I did not need but they are businessmen and I was gullible.

Here is my take on Azad - they are no worse than any other player in this field that I have experienced. Maybe canopies and other stuff which require painting should be shipped in unpainted / raw condition in its original crate and painted locally as there is no way anyone can repack in the same manner as the manufacturer does.

Finally, I am glad that this has been sorted out - nothing pains more than paying for something and not being satisfied.

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Old 23rd February 2021, 16:28   #50
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Default re: Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!

Navroze shares a happy update that the canopy has been fixed at Azad 4x4 and he is satisfied with the job undertaken:

Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!-8c376651d3ae4718be807eb3e6c09657.jpeg

Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!-00efe33dd171456b8012e9195df1c2c4.jpeg

Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!-449f13d76eaa4459ba8c7d6a72c108f3.jpeg

Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!-6351ae2f49df4e98a8bddb1a934340d6.jpeg

Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!-041020cd9f4a461ba150afdc24d3e73a.jpeg

Last edited by moralfibre : 23rd February 2021 at 16:30.
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Old 23rd February 2021, 17:32   #51
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Default re: Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!

Glad to see that the issue has been resolved and the canopy looks good too. All’s well that ends well.

@mods, guess it’s time to change the title to reflect the current state.
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Old 23rd February 2021, 17:44   #52
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Default re: Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!

I am glad that issue is resolved but get irritated when they say "delete comments" after issue is resolved.

We all know that the social media comments have played important role in getting the issue resolved. What is the point in deleting them after issue resolution? If required, the OP can update the comments saying issue got resolved. But deleting them is like kicking off the ladder that helped in climbing

Deleting the comments should be discouraged in all respects after issue resolution
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Old 23rd February 2021, 18:50   #53
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Default re: Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!

Glad to know that the issue is resolved.

Again, I see the issue being attributed to transport. The root cause of damage is inadequate packing, period! That fully finished canopy was packed tight, with poor choice of protection material causing the rubbing to the cage. Hope this incident will give enough thoughts to do better packaging next time.
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Old 23rd February 2021, 19:26   #54
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Default re: Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!

Quote:
Originally Posted by Red Liner View Post
I just posted a #fail review on their google page. Suggest all interested members do this. I even posted a link to this page to warn future customers. Navroze's review can also be seen there.

These guys need to be taught a serious lesson in ethics! Bomb them!
Went back and changed my feedback to 5 stars because i couldn't delete my review for whatever reason.

Unfortunately unless we consumers band together, sellers will absolutely run over us. There is no way these guys would have helped Navs unless he went all out on public forums and got people behind him.
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Old 24th February 2021, 13:36   #55
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Default re: Unfortunate & regrettable buying experience with Azad 4x4 | EDIT - now resolved!

Good seems like some negotiated deal and as long as it worked!

At least now folks can stay away from such crooks in the future. The moral of the story.. do not jump into such purchases, do your own research, and when spending in lakhs it may be worth the additional thousands to take a flight and do an in-person check of the product and the vendor. And never ever pay the big sum in advance.

Last edited by Jaggu : 25th February 2021 at 13:27.
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