I have an interesting incident to report.
On Dec 13th, I boarded a KPN Executive Sleeper A/C bus from Madurai to Bangalore. The bus looked and smelled new and I was happy! The bus even left on time at 9.45 pm.
We were only about 10 passengers in total being a week day. I was booked in a single lower birth and got talking to the other two passengers who were booked across my berth. One of them being his first trip with KPN, wanted to alight in Krishnagiri and wasn't sure if the bus would stop. I told him to inform the attender in the front and even offered to do it for him.
When I reached the driver's cabin, I was shocked to see just the driver and no attender! I asked the driver and he said that nobody bothered to join him. Then I told him the other passenger's need to alight at Krishnagiri and the driver said he will call out when he reaches Krishnagiri. The passenger, satisifed, went back to his berth.
Since the night was too young for me to catch my sleep, I asked the driver if I could sit alongside in the front. He was fine with it and I pulled out the folded attender seat and sat with him. I was chit chatting about the route and his experience and so on.
The bus by then reached the bye-pass turn off and while making the right turn the driver had to slam brakes as a Bolero cut him off to make a left. But I observed that the bus pulled a little too much to the right. We continued some 5-10 odd kms to join the 4-lane NH-7 at Samayanallur. As soon as he joined the NH, the driver pulled over and got down. I assumed he might've wanted to take a leak. But he got back in 2 mins and resumed driving.
I casually checked with him if everything is alight and then he started mouthing all foul words possible in Tamil about Sundaram Motors. Apparently, the vehicle had just come back from TVS workshop that day after a fresh coat of painting. The mechanics have forgotten to tighten the brake drum and hence the brakes were applying only on 3 sides. The front left wheel had no braking and hence the veering to the right. He even displayed it again to me by braking hard and boy, it was scary to say the least!
But the biggest of all worries was he showed no means of fixing it!! When I asked, he said he could drive down to Salem and have the KPN mechanic take a look at it. If he stopped mid-way to fix, KPN will not reimburse him as this might increase malpractices. I had no other option than to bang my head!
But then again, I was mentally prepared by then to do something about it and slowly started talking to him about changing his mind by saying he should not drive like this, people's lives are more important than money, he is risking everyone's lives, etc. We had reached Kodai road by then.
Finally, as a savior, he got a call from Dindigul KPN office asking him to pick up one passenger at Dindigul. I used this opportunity and asked him to check with them for any mechanic available to fix this. I even offered him to pay. He then reluctantly checked with them and was furious when those idiots were so prompt in telling him that under no circumstances they would pay for it! Since I had already offered him to pay, he told them to check for the availability of mechanic anyway.
We finally reached the Pazhani turn-off in Dindigul bye-pass and stopped to pickup the passenger. The mechanic was not there, but fortunately, the passenger was also not there yet. I again insisted on speaking to the single KPN staff there who came to help board the passenger. He then called up his office, got the number of the mechanic. The driver spoke to the mechanic and asked him to come. Apparently, the KPN office, whom the driver spoke to earlier, did not even bother to call the mechanic!!
Anyway, whilst waiting, I offered the driver a tea and we went to have it from the nearby shop. By then, the passenger arrived and guess what, he had been directed to the wrong bus! He was booked in a Volvo that leaves a little later! Thanks again to the goof-up by the KPN office, we stopped at Dindigul and had a chance to get the mechanic! The mechanic also arrived promptly within 10 mins of our call and fixed the brakes in 5 mins flat! I paid him Rs.100 and then we left Dindigul peacefully, atleast for me, as the rest of the passengers knew nothing of this and were sleeping comfortably!
In spite of all the delay, he reached Bangalore at 5.00 am.
I don't want to sound superstitious or spooky, but I had a feeling of discomfort from the day I booked the sleeper bus that something was not right. When I first heard the news from driver, I was assured that my hunch was right. Thankfully, instead of panicking, I started to act on getting it fixed. I'm sure all travelers who've used KPN service before know how rude their drivers are. I had to slow talk him without hurting his ego to get him do this my way, I'm happy and thankful to the almighty that things turned out well.
