BSNL BroadBand Issues

RajeshK · 18th December 2009, 11:23

I am getting frequent disconnection in my BSNL broadband. In last Oct'09, I have made several complaints through the IVRS, but there was no significant difference afterwards, other than getting a call from BSNL once in a while.

But in Dec'09, I could see that there is a Rs.314/. discount in my bill, as Rebate for BB faults. Still my problem of disconnection exists, but not as frequent as earlier.

Thanks
Rajesh

vaisakhr · 18th December 2009, 23:16

Quote:

Originally Posted by RajeshK

I am getting frequent disconnection in my BSNL broadband. In last Oct'09, I have made several complaints through the IVRS, but there was no significant difference afterwards, other than getting a call from BSNL once in a while.

But in Dec'09, I could see that there is a Rs.314/. discount in my bill, as Rebate for BB faults. Still my problem of disconnection exists, but not as frequent as earlier.

Thanks
Rajesh

Dear Rajesh,
Me too used to get similar problems few months ago. The internet light in modem will go off and after some time it again blinks and comes back. I used to get 10 to 15 disconnections per hour! In that time our phone line had some grains in it. So I contacted our Telephone exchange and complaint regarding the problem. They checked the line upto our home from the exchange and found no problems.
On the same day itself our line man came to our house and checked the line in our house (ie from window to splitter) and found a junction to be in loose connection. He cleared the loose connection and I switched on the Internet and there was no problem

. That service from bsnl was instant and was very good.
So if you are facing similar problem, report to your near by exchange.

I hope it was helpful

Regards.

RajeshK · 19th December 2009, 15:51

Quote:

Originally Posted by vaisakhr

So if you are facing similar problem, report to your near by exchange.

Thanks for the info, I have reported many times, and the result is Rs314/-rebate in the bill..!!

Thanks
Rajesh

SirAlec · 19th December 2009, 16:07

If you go by my way you will have a perfect connection, but you may have to leave your ethics behind.

Get hold of a lineman. Pay him 100 plus refreshment and a ride to your area. Work along with him to get the line noise free.

vijaythacker · 19th December 2009, 16:24

i use UL plan since few years and is perfect for our usage, we also use magicjack connection which uses bytes in very higher speed so UL is the best option for my use.Havent faced problem in my bsnl broadband, after initial few months problems with network failure.Superb speed as well.Good service too.

mithun · 20th December 2009, 11:05

Quote:

Originally Posted by vijaythacker

i use UL plan since few years and is perfect for our usage, we also use magicjack connection which uses bytes in very higher speed so UL is the best option for my use.Havent faced problem in my bsnl broadband, after initial few months problems with network failure.Superb speed as well.Good service too.

Are you using Magicjack with BSNL ? Please post more details.

vijaythacker · 20th December 2009, 15:38

Quote:

Originally Posted by mithun

Are you using Magicjack with BSNL ? Please post more details.

yes VOiP services from magicjack, user friendly and easy simple to use.
magicJack official magicjack website for more reference.

navan49 · 20th December 2009, 16:30

HI Vijay,

Once again I am ignorant of the magic stick. Can you explain more about that magic jack. It seems magic jack is the PC phone use.

SirAlec · 20th December 2009, 21:35

^^^
Voip solution

navan49 · 3rd January 2010, 00:52

Hi friends,

It is not an issue but just a preventive and advance preparation query. I use the BSNL supplied Modem with WiFi. In case by chance if the adopter gets repair how can we get a new adopter. Can we buy it from the open market or should we buy through the BSNL.

3rd January 2010, 09:20

@navan49,

If your BSNL modem is on rent basis or on outright purchase basis but within one-year warranty period, BSNL will replace it free of cost. In case of BSNL modem on outright purchase after warranty period, you can either go in for BSNL modem [Nokia Siemens Networks-type II-costs Rs 1600-including installation and configuration] or anyother brand in open market. But, if you buy it in open market, you have to install and configure it. No questions asked.

navan49 · 3rd January 2010, 12:19

Thank you Ravi,

It is an out right purchase one. O.k Now what is the price variation between BSNL and the open market. Which one is cheaper? Quality wise which one is superior?

3rd January 2010, 15:59

@Navan49,

My 3 year-old Huawei type I modem called it a day a few days back. So, I went in favour of BSNL-supplied wireless Nokia Siemens Networks type II modem with BSNL logo printed on it, as I did not want any mis-match or connectivity issues. BSNL engineer visited my home, installed and configured it.

mithun · 3rd January 2010, 16:22

Quote:

Originally Posted by navan49

Thank you Ravi,

It is an out right purchase one. O.k Now what is the price variation between BSNL and the open market. Which one is cheaper? Quality wise which one is superior?

BSNL is cheaper and quality-wise also very good especially for non-Wifi ones.

SirAlec · 3rd January 2010, 18:44

If its within one year BSNL will replace it for you.

some of BSNL modem are good, like older huewei, and newer nokia siemen ones. some lot of ZTE and spectra were not good.

after market dlink and linksys made are always better, if you are taliking in reference to line holding and wifi range. thats why they are expensive.

18th December 2009, 11:23	#211
RajeshK BHPian Join Date: Dec 2007 Location: Bangalore Posts: 696 Thanked: 260 Times	Got rebate for BB faults, but the problem still persists..!! I am getting frequent disconnection in my BSNL broadband. In last Oct'09, I have made several complaints through the IVRS, but there was no significant difference afterwards, other than getting a call from BSNL once in a while. But in Dec'09, I could see that there is a Rs.314/. discount in my bill, as Rebate for BB faults. Still my problem of disconnection exists, but not as frequent as earlier. Thanks Rajesh
	() Thanks

19th December 2009, 16:07	#214
SirAlec Senior - BHPian Join Date: Sep 2006 Location: zxc Posts: 3,393 Thanked: 726 Times	If you go by my way you will have a perfect connection, but you may have to leave your ethics behind. Get hold of a lineman. Pay him 100 plus refreshment and a ride to your area. Work along with him to get the line noise free.
	() Thanks

19th December 2009, 16:24	#215
vijaythacker Senior - BHPian Join Date: Feb 2009 Location: Ahmedabad Posts: 1,498 Thanked: 74 Times View My Garage	i use UL plan since few years and is perfect for our usage, we also use magicjack connection which uses bytes in very higher speed so UL is the best option for my use.Havent faced problem in my bsnl broadband, after initial few months problems with network failure.Superb speed as well.Good service too.
	() Thanks

20th December 2009, 16:30	#218
navan49 Senior - BHPian Join Date: Nov 2009 Location: CHENNAI Posts: 1,000 Thanked: 73 Times View My Garage	HI Vijay, Once again I am ignorant of the magic stick. Can you explain more about that magic jack. It seems magic jack is the PC phone use.
	() Thanks

20th December 2009, 21:35	#219
SirAlec Senior - BHPian Join Date: Sep 2006 Location: zxc Posts: 3,393 Thanked: 726 Times	^^^ Voip solution
	() Thanks

3rd January 2010, 00:52	#220
navan49 Senior - BHPian Join Date: Nov 2009 Location: CHENNAI Posts: 1,000 Thanked: 73 Times View My Garage	Hi friends, It is not an issue but just a preventive and advance preparation query. I use the BSNL supplied Modem with WiFi. In case by chance if the adopter gets repair how can we get a new adopter. Can we buy it from the open market or should we buy through the BSNL.
	() Thanks

3rd January 2010, 09:20	#221
J.Ravi Posts: n/a	@navan49, If your BSNL modem is on rent basis or on outright purchase basis but within one-year warranty period, BSNL will replace it free of cost. In case of BSNL modem on outright purchase after warranty period, you can either go in for BSNL modem [Nokia Siemens Networks-type II-costs Rs 1600-including installation and configuration] or anyother brand in open market. But, if you buy it in open market, you have to install and configure it. No questions asked. Last edited by J.Ravi : 3rd January 2010 at 09:21.
	() Thanks

3rd January 2010, 12:19	#222
navan49 Senior - BHPian Join Date: Nov 2009 Location: CHENNAI Posts: 1,000 Thanked: 73 Times View My Garage	Thank you Ravi, It is an out right purchase one. O.k Now what is the price variation between BSNL and the open market. Which one is cheaper? Quality wise which one is superior?
	() Thanks

3rd January 2010, 15:59	#223
J.Ravi Posts: n/a	@Navan49, My 3 year-old Huawei type I modem called it a day a few days back. So, I went in favour of BSNL-supplied wireless Nokia Siemens Networks type II modem with BSNL logo printed on it, as I did not want any mis-match or connectivity issues. BSNL engineer visited my home, installed and configured it.
	() Thanks

3rd January 2010, 18:44	#225
SirAlec Senior - BHPian Join Date: Sep 2006 Location: zxc Posts: 3,393 Thanked: 726 Times	If its within one year BSNL will replace it for you. some of BSNL modem are good, like older huewei, and newer nokia siemen ones. some lot of ZTE and spectra were not good. after market dlink and linksys made are always better, if you are taliking in reference to line holding and wifi range. thats why they are expensive.
	() Thanks