DNS Error with Facebook!?!

Bass&Trouble · 2nd February 2009, 17:13

Since the morning today, I get this error every time I try to load Facebook on the browser.

Network Error (dns_server_failure)
Your request could not be processed because an error occurred contacting the DNS server.
The DNS server may be temporarily unavailable, or there could be a network problem.
For assistance, contact your network support team.

Any idea what might be wrong?

bblost · 2nd February 2009, 17:17

Open Network Connections.
Goto the properties in the Internet Protocol (TCP/IP)
Verify if the DNS server is setup correctly.

Contact sys admin to get the correct values.
or
Check someone sitting beside you for whom its working.

Once my Hathway Cable Broadband guys changed the values and I had to call them up and find it.
The texh support there had no idea why my internet was not working.
I asked them for what value I should expect to see and found them different from what I had.

abhibh · 2nd February 2009, 17:20

I am on facebook since morning no such error my end. Try changing the DNS servers to:
208.67.222.222
208.67.220.220

OpenDNS | Providing A Safer And Faster Internet

Raccoon · 2nd February 2009, 17:21

Dude, then he would have a problem in accessing any site... If other sites are working, its likely that the values entered are correct!

You could try using Open DNS...

abhibh · 2nd February 2009, 17:23

Quote:

Originally Posted by Raccoon

Dude, then he would have a problem in accessing any site... If other sites are working, its likely that the values entered are correct!

Nu Uh. Some times specific sites have errors with DNS. I remember this correctly. 2 - 3 months back on office PC (not using open DNS on it) i tried opening hotmail but it wont open whereas on my laptop it was working perfectly. Changed the DNS on it and voila! it worked.

Rehaan · 2nd February 2009, 18:20

Oiy,

Maybe you should take this advice after all!! : http://www.team-bhp.com/forum/gadget...nd-output.html

(The part in post #3)

I have MTNL, and used to get a page load error 1 in about 8-10 times, which immediate refreshing would solve.

I changed the DNS to open DNS and have not had that problem since.

Ping for opendns servers is ~240ms whereas MTNL DNS is ~10ms, but this doesnt make a huge difference as it only does this once when accessing a site.

Alternatively, you could just wait and the DNS server will sort itself out (12-48hrs). Or make the most of it and do something productive instead of poking irags on FB all the time!

cya
R

moralfibre · 6th February 2009, 19:46

Change your primary DNS to 4.2.2.2 and it should be fine.

given2fly · 10th February 2009, 14:03

These issues are generally temporary in nature and changing the DNS settings take care of it. Hence if this is resolved, then we are good to close the thread.

harjeev · 3rd June 2009, 05:45

Well I don't exactly have a DNS error, but I am not able to upload any photos on Facebook and each time I try I get an 'Server Error'
I have updated the Java to the latest version and also cleared all the Java Cache files on my system, as recommended in their help section. Before this I never had a problem.
Cant anyone recommend any solution???

given2fly · 3rd June 2009, 06:28

B&T, I will say, take a break from Facebook for a couple of days. Most likely, MTNL node that you are connecting to, has got some issues, probably due to some change happening there. Call them, make a ticket and sit back. They will sort out the issue.

Quote:

Originally Posted by harjeev

Well I don't exactly have a DNS error, but I am not able to upload any photos on Facebook and each time I try I get an 'Server Error'
I have updated the Java to the latest version and also cleared all the Java Cache files on my system, as recommended in their help section. Before this I never had a problem.
Cant anyone recommend any solution???

Which browser, Harjeev. Does it work fine from ANY browser or you can lock it down to one specific browser? Also, I really doubt they will be using Java to upload the photos.

muralisk · 3rd June 2009, 07:42

Do not play with you network settings as the problem is with Facebook servers and not individual network settings. Facebook did acknowledge about the problem and they are working to resolve the same at the earliest.

harjeev · 3rd June 2009, 09:14

Quote:

Originally Posted by given2fly

Which browser, Harjeev. Does it work fine from ANY browser or you can lock it down to one specific browser? Also, I really doubt they will be using Java to upload the photos.

I am using Firefox and even tried it with IE7. Its the same with both the browsers.

Quote:

Originally Posted by muralisk

Do not play with you network settings as the problem is with Facebook servers and not individual network settings. Facebook did acknowledge about the problem and they are working to resolve the same at the earliest.

I know many users are facing the issue, (got to know from their help section), however my friends and many of them in NCR are able to upload the pictures

Lets hope that the issue is at facebook's end...

harjeev · 3rd June 2009, 09:58

Hey Guys
I was finally able to upload the pictures using a different internet connection. We use Tata broadband in our office and was not able to upload pictures using that. So today just as a hunch I tried using Bharti Airtel and was able to upload in one go.
Thanks for the help guys

vivekiny2k · 3rd June 2009, 11:08

Quote:

Originally Posted by muralisk

Do not play with you network settings

specially if you are doing it on your laptop. if you are used to working on a LAN at work and change the settings, it may fail on LAN specific sites when you go there.

3rd June 2009, 15:01

try pinging facebook from the command prompt. note the IP address of the website and try opening the website directly from the IP address. you wont need the DNS in that case.

2nd February 2009, 17:13	#1
Bass&Trouble Senior - BHPian Join Date: Mar 2006 Location: Bombay Posts: 2,754 Thanked: 124 Times	DNS Error with Facebook!?! Since the morning today, I get this error every time I try to load Facebook on the browser. Network Error (dns_server_failure) Your request could not be processed because an error occurred contacting the DNS server. The DNS server may be temporarily unavailable, or there could be a network problem. For assistance, contact your network support team. Any idea what might be wrong?
	() Thanks

2nd February 2009, 17:17	#2
bblost Team-BHP Support Join Date: Jul 2007 Location: Hyderabad Posts: 11,008 Thanked: 15,366 Times View My Garage	Open Network Connections. Goto the properties in the Internet Protocol (TCP/IP) Verify if the DNS server is setup correctly. Contact sys admin to get the correct values. or Check someone sitting beside you for whom its working. Once my Hathway Cable Broadband guys changed the values and I had to call them up and find it. The texh support there had no idea why my internet was not working. I asked them for what value I should expect to see and found them different from what I had.
	() Thanks

2nd February 2009, 17:21	#4
Raccoon Senior - BHPian Join Date: Jan 2008 Location: Poona Posts: 1,851 Thanked: 116 Times	Dude, then he would have a problem in accessing any site... If other sites are working, its likely that the values entered are correct! You could try using Open DNS...
	() Thanks

2nd February 2009, 18:20	#6
Rehaan Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 24,046 Thanked: 34,080 Times	Oiy, Maybe you should take this advice after all!! : http://www.team-bhp.com/forum/gadget...nd-output.html (The part in post #3) I have MTNL, and used to get a page load error 1 in about 8-10 times, which immediate refreshing would solve. I changed the DNS to open DNS and have not had that problem since. Ping for opendns servers is ~240ms whereas MTNL DNS is ~10ms, but this doesnt make a huge difference as it only does this once when accessing a site. Alternatively, you could just wait and the DNS server will sort itself out (12-48hrs). Or make the most of it and do something productive instead of poking irags on FB all the time! cya R
	() Thanks

6th February 2009, 19:46	#7
moralfibre Team-BHP Support Join Date: Dec 2004 Location: MH-12 Posts: 8,451 Thanked: 13,973 Times	Change your primary DNS to 4.2.2.2 and it should be fine.
	() Thanks

2nd February 2009, 17:20	#3
abhibh Senior - BHPian Join Date: Sep 2005 Location: Back in the HOOD near you! Posts: 2,768 Thanked: 39 Times	I am on facebook since morning no such error my end. Try changing the DNS servers to: 208.67.222.222 208.67.220.220 OpenDNS \| Providing A Safer And Faster Internet
	() Thanks

10th February 2009, 14:03	#8
given2fly BHPian Join Date: Oct 2007 Location: Pune Posts: 213 Thanked: 0 Times	These issues are generally temporary in nature and changing the DNS settings take care of it. Hence if this is resolved, then we are good to close the thread.
	() Thanks

3rd June 2009, 05:45	#9
harjeev Senior - BHPian Join Date: May 2006 Location: New Delhi Posts: 1,899 Thanked: 292 Times View My Garage	Well I don't exactly have a DNS error, but I am not able to upload any photos on Facebook and each time I try I get an 'Server Error' I have updated the Java to the latest version and also cleared all the Java Cache files on my system, as recommended in their help section. Before this I never had a problem. Cant anyone recommend any solution???
	() Thanks

3rd June 2009, 07:42	#11
muralisk BHPian Join Date: Nov 2006 Location: Hyderabad, Bangalore Posts: 711 Thanked: 13 Times View My Garage	Do not play with you network settings as the problem is with Facebook servers and not individual network settings. Facebook did acknowledge about the problem and they are working to resolve the same at the earliest.
	() Thanks

3rd June 2009, 09:58	#13
harjeev Senior - BHPian Join Date: May 2006 Location: New Delhi Posts: 1,899 Thanked: 292 Times View My Garage	Hey Guys I was finally able to upload the pictures using a different internet connection. We use Tata broadband in our office and was not able to upload pictures using that. So today just as a hunch I tried using Bharti Airtel and was able to upload in one go. Thanks for the help guys
	() Thanks

3rd June 2009, 15:01	#15
nitin.dangayach Posts: n/a	try pinging facebook from the command prompt. note the IP address of the website and try opening the website directly from the IP address. you wont need the DNS in that case.
	() Thanks