A problem with my ADSL router

khan75 · 21st December 2009, 23:27

Guys, I seem to have a problem with the Beetel ADSL router (110TC1) that I got from Airtel as part of the installation package. The Link LED on the front panel of the router keeps crapping out every couple of hours because of which I keep losing my internet connection. I tried securing all the connections at the back and reset the router a few times but that didn't help.

The dbags at the Airtel service center have absolved themselves of any blame and say that my line doesn't have any issues.

Here's the system log from the router from one of the previous dumps.

Quote:

12/7/2009 20:30:40> SNMP TRAP 3: link up
12/7/2009 20:30:40> System Error: 9 PC: 8009a6c0
12/7/2009 20:30:40> Accept() fail
12/7/2009 20:30:40> System Error: 9 PC: 8009a6c0
12/7/2009 20:30:40> Accept() fail
12/7/2009 20:31:16> System Error: ffffffff PC: 80096e00
12/7/2009 20:32:46> System Error: 64 PC: 800970cc
12/7/2009 20:37:33> Last errorlog repeat 11 Times
12/7/2009 20:37:33> channel not found in iface,if=80445e40,ch=804fe484
12/7/2009 20:37:33> SNMP TRAP 2: link down
12/7/2009 20:37:33> MPOA Link Down
12/7/2009 20:37:33> mpoaChannDown: ch<0> null iface
12/7/2009 20:37:35> netMakeChannDial: err=-3001 rn_p=804b4e40
12/7/2009 20:38:45> Last errorlog repeat 80 Times
12/7/2009 20:38:45> MPOA Link Up
12/7/2009 20:38:48> ppp_ready: ch:804fe484, iface:80445e40
12/7/2009 20:38:48> SNMP TRAP 3: link up
12/7/2009 20:38:48> System Error: 9 PC: 8009a6c0
12/7/2009 20:38:48> Accept() fail
12/7/2009 20:38:48> System Error: 9 PC: 8009a6c0
12/7/2009 20:38:48> Accept() fail
12/7/2009 20:39:12> ADSL:L1 shutdown,fLosFailNow
12/7/2009 20:39:13> channel not found in iface,if=80445e40,ch=804fe484
12/7/2009 20:39:13> SNMP TRAP 2: link down
12/7/2009 20:39:13> MPOA Link Down
12/7/2009 20:39:13> mpoaChannDown: ch<0> null iface
12/7/2009 20:39:18> netMakeChannDial: err=-3001 rn_p=804b4e40
12/7/2009 20:40:3> Last errorlog repeat 12 Times
12/7/2009 20:40:3> MPOA Link Up
12/7/2009 20:40:8> ppp_ready: ch:804fe484, iface:80445e40
12/7/2009 20:40:8> SNMP TRAP 3: link up
12/7/2009 20:40:8> System Error: 9 PC: 8009a6c0
12/7/2009 20:40:8> Accept() fail
12/7/2009 20:40:8> System Error: 9 PC: 8009a6c0
12/7/2009 20:40:8> Accept() fail
12/7/2009 20:40:23> System Error: ffffffff PC: 80096e00
12/7/2009 20:54:10> Last errorlog repeat 1 Times
12/7/2009 20:54:10> System Error: 64 PC: 800970cc

Sorry if sound a bit noobish but can anyone tell me how to get this irritating issue out of the way?

navan49 · 21st December 2009, 23:33

Hi Sir,

Why don't you check with some other router to find whether it is the real problem with modem or the airtel itself.

khan75 · 21st December 2009, 23:42

Don't have one, otherwise that would've been my first line of thought.

BaCkSeAtDrIVeR · 21st December 2009, 23:43

Pull out the phone from the wire which goes into the phone, and try.

optimist · 21st December 2009, 23:59

1.Please check your telephone wiring for loose joints.
2. Is the adsl splitter installed correctly and no parallel direct connections on the modem line or the jack position reversed.
3. Check for loose power adapter connections
4. is the modem cool? (i mean you have not locked it in a cabinet)
5. Please check your snr levels in the router's status page. some figures will help to get to the basics of this.
6. generally speaking, Airtel is a good isp and bing a private sector player, their response time has been typically less than 30 mins for any issues. I also have airtel and have not seen any downtime in almost 1 year of the service.

The router should show the present adsl link status, SNR, adsl speed, etc and other diagonastics in some status page. mostly this can be accessed at http://192.168.1.1 and your login userid and password. If you have no clue what they are, try admin and admin.

SirAlec · 22nd December 2009, 00:13

check the adsl splitter first. and check the phone for any disturbances.

easy. lift the hand set, dial a single number and listen for any kind of humming.

govigov · 22nd December 2009, 00:32

"MPOA link down", issues is not with the internal wiring. check the NID.

akaushik · 22nd December 2009, 06:34

no need to check anything... This is a known problem in beetel dsl routers ask them to replace , I had faced similar kind of problem few months back.

Alter_Ego · 22nd December 2009, 11:22

12/7/2009 20:30:40> SNMP TRAP 3: link up
a simple network management protocol (SNMP) trap coming from your modem informing link is up.
12/7/2009 20:30:40> System Error: 9 PC: 8009a6c0
12/7/2009 20:30:40> Accept() fail
The firmware running on the router needs an upgradation as it is failing to accept the call and open the socket.
12/7/2009 20:30:40> System Error: 9 PC: 8009a6c0
Program counter(PC) failing to execute the instruction at the memory location 8009a6c0

It seems that nothing is wrong with the internal wirings as the control packets are reaching the router.

Easy debugging method would be to connect the ethernet cable directly to your pc/laptop instead of the router and confirm if the drops are still seen.

If yes , log into the router and reset the settings to factory defaults/re-run the installation CD that came with the router.

shazikon · 22nd December 2009, 11:41

There is nothing wrong with the modem/router.. you dont seem to be getting the ADSL link to the service provider's DSLAM. Link seems to be comming up and going down soon. looks like the line is unstable, it may also happen because of too much noise in the line. Check your splitter if its working fine or cable hooked in properly. There may ne noise in the line from the service provider too.. One more reason might be your are using the wrong PVC (VPI/VCI) . Also check if you are giving the correct PPPoE username and password. You can face this error when authentication fails too.
Your service provider must be able to solve these easily..

tsk1979 · 22nd December 2009, 11:42

Go to router settings, device info, statistics, ADSL.
There you have numbers for SNR.
Normally if SNR is low, either the splitter is kaput, or line has a noise issue.
this means your connection will keep dropping now and then

Alter_Ego · 22nd December 2009, 11:47

Wrong logic:

Quote:

Originally Posted by shazikon

One more reason might be your are using the wrong PVC (VPI/VCI) . Also check if you are giving the correct PPPoE username and password. You can face this error when authentication fails too.

If he was using the wrong PVC then the link would have never come up even once.

Alter_Ego · 22nd December 2009, 11:49

Quote:

Originally Posted by tsk1979

Go to router settings, device info, statistics, ADSL.
There you have numbers for SNR.
Normally if SNR is low, either the splitter is kaput, or line has a noise issue.
this means your connection will keep dropping now and then

Hi Tsk,
I do not agree to this.SNR does not play any role between the modem and the router.SNR comes into picture only between the modem and the central office(Airtel DSLAM in this case).Once the line is sync-ed between the modem and the airtel office there is no way that the line can drop between the router and the modem

Sorry mods for the consequtive post.Will take care henceforth.

s3va · 22nd December 2009, 11:53

If it is a BSNL one I can understand that you have to keep troubleshooting until the time they offer you a replacement. But with Airtel its easy as a breze. All you need to do is call up the support center(121) and the rep will take you through a self troubleshooting process. If you sound technical they dont ask you to do much, and if you stress the word that the router is konked off, they raise a service ticket for replacing the router. Though i am technical, I dont get into the troubleshooting steps, but I just follow the above. I have replaced 2 routers till date ! Also I had the same issue as you have mentioned, the link light coming on and going off intermittently.

Unless you or Airtel has disturbed the line/splitter physically, I dont think there should be signal issues. If you can eliminate the splitter, nothing like it !

So forget about trying to resolve by yourself and call up 121 and just ask for a replacement ! If it still doesnt work then you can get into the line rectification steps.

akaushik · 22nd December 2009, 11:54

Quote:

Originally Posted by shazikon

There is nothing wrong with the modem/router.. you dont seem to be getting the ADSL link to the service provider's DSLAM. ..

I don't believe that there is no problem in router because , I had a similar kind of problem for few months and then finally I asked Airtel engg to visit. Initially I thought that there my be some problem in my device drivers as I upgraded to Windows 7 then after I downgraded to Vista and same issue persists without any luck.

I changed my router and Airtel guy informed that " this is the known issue in few beetel modems. You can give it a try just ask them to change your modem. Believe me no need to check anything else.

21st December 2009, 23:33	#2
navan49 Senior - BHPian Join Date: Nov 2009 Location: CHENNAI Posts: 1,000 Thanked: 73 Times View My Garage	Hi Sir, Why don't you check with some other router to find whether it is the real problem with modem or the airtel itself.
	() Thanks

21st December 2009, 23:42	#3
khan75 BHPian Join Date: Jan 2009 Location: Atlanta/London/Dubai/Delhi Posts: 371 Thanked: 3 Times View My Garage	Don't have one, otherwise that would've been my first line of thought.
	() Thanks

21st December 2009, 23:43	#4
BaCkSeAtDrIVeR BANNED Join Date: Jun 2007 Location: Kochi Posts: 2,522 Thanked: 752 Times	Pull out the phone from the wire which goes into the phone, and try.
	() Thanks

21st December 2009, 23:59	#5
optimist BHPian Join Date: Sep 2009 Location: Bangalore Posts: 221 Thanked: 82 Times	1.Please check your telephone wiring for loose joints. 2. Is the adsl splitter installed correctly and no parallel direct connections on the modem line or the jack position reversed. 3. Check for loose power adapter connections 4. is the modem cool? (i mean you have not locked it in a cabinet) 5. Please check your snr levels in the router's status page. some figures will help to get to the basics of this. 6. generally speaking, Airtel is a good isp and bing a private sector player, their response time has been typically less than 30 mins for any issues. I also have airtel and have not seen any downtime in almost 1 year of the service. The router should show the present adsl link status, SNR, adsl speed, etc and other diagonastics in some status page. mostly this can be accessed at http://192.168.1.1 and your login userid and password. If you have no clue what they are, try admin and admin.
	() Thanks

22nd December 2009, 00:13	#6
SirAlec Senior - BHPian Join Date: Sep 2006 Location: zxc Posts: 3,393 Thanked: 726 Times	check the adsl splitter first. and check the phone for any disturbances. easy. lift the hand set, dial a single number and listen for any kind of humming.
	() Thanks

22nd December 2009, 00:32	#7
govigov Senior - BHPian Join Date: Oct 2007 Location: Cochin!!!!! Posts: 1,690 Thanked: 1,092 Times View My Garage	"MPOA link down", issues is not with the internal wiring. check the NID.
	() Thanks

22nd December 2009, 06:34	#8
akaushik BHPian Join Date: Oct 2009 Location: New Delhi Posts: 172 Thanked: 9 Times	no need to check anything... This is a known problem in beetel dsl routers ask them to replace , I had faced similar kind of problem few months back.
	() Thanks

22nd December 2009, 11:22	#9
Alter_Ego BHPian Join Date: May 2009 Location: Melbourne Posts: 444 Thanked: 113 Times View My Garage	12/7/2009 20:30:40> SNMP TRAP 3: link up a simple network management protocol (SNMP) trap coming from your modem informing link is up. 12/7/2009 20:30:40> System Error: 9 PC: 8009a6c0 12/7/2009 20:30:40> Accept() fail The firmware running on the router needs an upgradation as it is failing to accept the call and open the socket. 12/7/2009 20:30:40> System Error: 9 PC: 8009a6c0 Program counter(PC) failing to execute the instruction at the memory location 8009a6c0 It seems that nothing is wrong with the internal wirings as the control packets are reaching the router. Easy debugging method would be to connect the ethernet cable directly to your pc/laptop instead of the router and confirm if the drops are still seen. If yes , log into the router and reset the settings to factory defaults/re-run the installation CD that came with the router. Last edited by Alter_Ego : 22nd December 2009 at 11:24.
	() Thanks

22nd December 2009, 11:41	#10
shazikon BHPian Join Date: Jan 2005 Location: Bangalore Posts: 391 Thanked: 24 Times View My Garage	There is nothing wrong with the modem/router.. you dont seem to be getting the ADSL link to the service provider's DSLAM. Link seems to be comming up and going down soon. looks like the line is unstable, it may also happen because of too much noise in the line. Check your splitter if its working fine or cable hooked in properly. There may ne noise in the line from the service provider too.. One more reason might be your are using the wrong PVC (VPI/VCI) . Also check if you are giving the correct PPPoE username and password. You can face this error when authentication fails too. Your service provider must be able to solve these easily..
	() Thanks

22nd December 2009, 11:42	#11
tsk1979 Team-BHP Support Join Date: Feb 2005 Location: San Jose, CA Posts: 23,717 Thanked: 22,825 Times View My Garage	Go to router settings, device info, statistics, ADSL. There you have numbers for SNR. Normally if SNR is low, either the splitter is kaput, or line has a noise issue. this means your connection will keep dropping now and then
	() Thanks

22nd December 2009, 11:53	#14
s3va BHPian Join Date: Jun 2009 Location: Dubai Posts: 646 Thanked: 5 Times View My Garage	If it is a BSNL one I can understand that you have to keep troubleshooting until the time they offer you a replacement. But with Airtel its easy as a breze. All you need to do is call up the support center(121) and the rep will take you through a self troubleshooting process. If you sound technical they dont ask you to do much, and if you stress the word that the router is konked off, they raise a service ticket for replacing the router. Though i am technical, I dont get into the troubleshooting steps, but I just follow the above. I have replaced 2 routers till date ! Also I had the same issue as you have mentioned, the link light coming on and going off intermittently. Unless you or Airtel has disturbed the line/splitter physically, I dont think there should be signal issues. If you can eliminate the splitter, nothing like it ! So forget about trying to resolve by yourself and call up 121 and just ask for a replacement ! If it still doesnt work then you can get into the line rectification steps.
	() Thanks