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Originally Posted by gemithomas Thanks a lot. There has been a change in plan. The Maruti is out. Here is the story that unfolded over the last 3 weeks
- The first step was that i Spoke to 3 dealers in my city and informed them my interest in the car.
- All of them said that there are no discounts available on the Ritz Diesel model
- One of these days i saw a advertisement in the newspaper stating there was Rs.15,000 offer on Ritz Diesel. The advertisement specifically mentioned that the offer includes Consumer Offer and Exchange Bonus.
- i call up the dealers and they say there is no consumer offer. There is only exchange bonus and since i am not giving my car to them i am not eligible for that. I mention that the advertisement specifically mentions that there is consumer offer and exchange bonus. But they say its not there.
- Spoke to a dealer close to my native place. He straight away tell me he can give me Rs.10,000 cash discount and basic accessories and a seat cover worth Rs.1500/- which could be upgraded to fake leather if i pay the difference.
- Speak to the dealers in my city based on this. They now say they can give me Rs.5000 discount if i give them a copy of my old cars r.c book and proof that i have sold it.
- I bargain for 3 weeks and this reaches Rs.5000 Cash Discount, MGA Central locking worth Rs.5,500, MGA Basic Accessories worth Rs.1500, Wheel Cover worth Rs.1600. In total a deal worth Rs.13,600/-
- In the meanwhile i am enquiring with them about the service costs for the Ritz Diesel. One guy tells me that i need to service every 10K km. Another guy tells me i need to service every 5K km and then only will i get warranty claims. The quote for the Diesel Filter price was the best. One guy fought with me stating that it is only Rs.800/- while i was sure it will be above 1k. Later on another guy tells me that it is Rs.1800 for the part alone. fitting charges extra. I am told that need to change this every 10K. That means that for "my" running i would be spending all my savings on the service cost.
- Though the confusion was within i just decided to go ahead and book it since it was diesel and maruti.
- While making booking the guy tells me that he cant write the discounts offered and give it to me. I ask them to put a seal on a white paper and write. No seal is possible is what he says. Since he assures me that he will ensure the discount/accessories come with the car at time of delivery i agree. I start signing the forms. One of the forms has the heading. Offers Given to Customer. He wants my sign down but he would not write the offers....
...i walk out.
PS. I had sent a mail to maruti helpline to clarify the offers mentioned in the newspaper and that told by the dealers. A week now I have not even got a acknowledgement mail. Leave alone clearing my doubt.
I know maruti will not loose anything. They'll get enough and more customers for their cars until the time they are able to keep the "perception" of good customer support. But here i also dont loose. Infact i gain close to a lakh in savings for a car that has 10 times more features than the MAruti i was looking at.
God Bless. |
Dear gemi, I was in a similar dilemma a while ago when I started looking for a diesel hatch. I had totally made up my mind on the Swift and had booked one in Dec. But thereafter I became a target of many false promises- I was told I would get the car by March first week, which did not happen (and till recently I was not updated on the exact date after repeated visits/ calls) and the executive declined any kind of discount but only offered 15% off on the accessories. It was getting all too murky and I did not feel good about it.
Finally I decided to go with the Punto 1.3 MJD- Emotion, although it meant stretching a bit. I am promised delivery the coming week.
I should have done this long ago. Although I had a soft corner for Punto since the time I started looking, I tried to play Mr. Practical and paid for it too (the Punto is more expensive now than Dec). But I am getting the 2010 model and am excited!
Congrats on your new choice! Am sure the Beat will do you good.. |