Re: Sai Service Ripoff! Rs. 18,000 for service of Swift (22K kms) UPDATE: Excess refu I have a similar story to share. However, I am writing this more for getting good advice on what should I do next? For the car? Regarding Sai Service?
My 3 year old Swift Dzire with just 18k run went in for its paid service. I used to give my car at Spectra and was not really enthusiastic about giving it there. So I was stupid enough to try out Sai Service, Borivali East.
The problems in the car before servicing that I wanted to be addressed:
1 - A weird noise coming from the engine bay - similar to the bell that a sugarcane juice vendor attaches to the sugarcane machine. (Seriously, not kidding here).
2 - The car starts everyday in the morning, but once run for some time with either AC / Blower / Headlights / Music system on, it does not start once turned off.
3 - The brakes were a little loose for my preference.
4 - The transition from 1st gear to 2nd was "sometimes" a little stiff.
5 - Check Engine light ON
The SA told me that he will do the following for the above issues:
1 - Open the engine bay and check what the problem is, probably from the belt or some bearing might have come out.
2 - Clearly stated that since it is 3 years, the battery has gone kaput and will need a replacement. However, he will check if the alternator is charging it fine.
3 - Replace the brake pads
4 - Gear lubrication as a part of the basic service should take care of it.
5 – Will run the OBD and check the issue, if needed will fix and clear the code using the scanner.
Now, I didn't really have a problem until this stage.
Now, I agreed and signed the estimate. I was not concerned with an estimate of 7-8k as far as these problems were fixed. The car was taken for car wash and guess what? The idiot left the car keys with remote inside and didn't even keep the window down. The car gets locked! Good for them that I had not yet left. I got a little pissed but opened it with the spare key that I was “luckily” carrying. I inform them to take care since my security system locks the car after 30 seconds if all doors are closed. After that, I went back home because the SA suggested that I come the next day to pick up the car.
Next day morning, I come to the Service Center and look for my car. I locate it in a corner and guess what? I find the keys there inside the car and the car, of course, is locked! I got really scared whether any servicing was even done. But the SA told me that the car got locked after all the work was done in the evening. He had also called me in the day to inform that the battery is just not charging even when charged separately. I asked him not to replace the battery as I would do that myself later.
So, after an hour of waiting, an idiot comes to open the car with a long steel scale, unaware of the fact that the guy roaming around the car (me) is the owner of that car. The moment that person tried to enter that thing in my car, I strongly asked him to just get the hell out of the sight and not touch my car. After another half an hour, the SA came down and I told him that the car is locked yet again! I unlocked it, opened the bonnet, and what do I see? The half eaten nut which was left over by a rat was still there! That makes me wonder what kind of service and cleaning these guys must have done. Or if they had even touched the car at all. When I complained, another idiot just came with a duster and started dry cleaning the car. I had to stop him stating that I want a fully washed car.
Coming back to the issues that I had reported. Here is the update:
1 – The noise was still there. The SA said that the noise is coming from the gearbox and cannot be fixed. If I want him to check that deeper, that would get 5000 extra. But as of now, it is not really a problem. I still don't understand how can something in the gearbox not be a problem? Rather how can the problem be with the gearbox if the car is driving absolutely fine otherwise?
2 – The battery seemed to have gone bad. I later replaced it myself with an Amaron battery. As of today, the problem of the car not starting is still there. Got the new battery checked too by replacing it with another known good battery. The problem persists. Confirmed that the battery, alternator are all fine. The problem is probably with the starter. Experts, please help here.
3 – The SA said the brake pads are replaced. I hope he has since he gave me the old brake pads, but then you never know.
4 – The 1st to 2st Gear transition is still the same. No improvements.
5 – The Check Engine light is still ON. The SA said he ran the scanner but the light is due to CNG. A standard answer I have got every time I have asked about it. The Service Center guys as well as the CNG guys are expert are blaming each other while the problem sits there quietly.
My only concern is that all my problems are still there with a bill of 8k.
Experts, where do I take it from here? |