TAFE Access, Chennai: I want agreed deal on paper, but dealer refuses Hello all - I am hunting for a Nexon and as a normal customer, I visited all showrooms in Chennai and finally Tafe access pallikaranai gave the best deal. Being an informed customer and also being in IT industry, I know how much value verbal commitments hold.
I documented all the discussions we had and presented it to the sales person Mz. Julie and Accessories person Mz. Sunitha. Below are the mails I sent them and they assured to honor the deal. Once the mail was sent, I was denied anything and they failed to honor the commitment. I was adamant that I would book only after I get a written approval on the below points. I was pushed into booking the car as the booking amount was just 11,000 but I insisted that I will book on the day of getting approval on my mail.
Below are the points that I sent for approval and all the points were verbally agreed upon by sales person. I was also offered a counter discount of 12% on accessories, as my purchase value of accessories is 1.7 lacs. Also, please note that none of the below points are illegal or unethical. Conditions for car booking:
1) Initial payment (Rs. 11,000/-) towards advance for Nexon XZ+ Diesel Dual Tone Moroccan Blue will be made through credit card (no additional charges apply).
2) Booking reference number (after logging into CRM) will be provided on the spot.
3) Insurance will be taken outside only, as per customer’s choice of insurance provider.
4) VIN Number should be shared as soon as transport-truck leaves the factory and the same VIN vehicle should be allotted to customer, assuming PDI doesn’t fail.
5) PDI will be done by customer at yard and only after successful confirmation from customer side, vehicle should proceed for registration.
6) There will be a pre-delivery PDI again, performed by customer.
7) If there is any kind of damage during transit, before delivery, including repainting / fixing the damage at workshop level, the vehicle wouldn’t be accepted by customer, irrespective of whether its registered or not. The vehicle should be in factory condition.
8) All accessories mentioned in the separate mail should be installed prior to delivery.
9) It might take up-to four business days to release the payment from bank financier’s side (HDFC Bank). There should be no pressure-tactics to threaten to allocate the booking to someone else. However, we will push the financier to disburse at the earliest.
10) Advance of booking amount paid should be adjusted against accessories, as bank-financier will pay full ex-showroom & road-tax registration cost directly to dealer.
11) Exchange price for 2007 Hyundai Santro TN 07 AL 7268 charming grey limited edition car, run about 60,000 kms is 1,10,000/- . Car will be handed over to Tafe by Feb 3rd week or delivery of new car, whichever is earlier. As discussed need the car due to my night shift at work. Accessories Conditions:
1) All prices indicated below are all inclusive prices including installation and Tax.
2) All accessories listed are Tata Original genuine accessories.
3) Bill, with warranty and part number should be provided with all accessories.
4) Payment will be made only after seeing all accessories in person, physically (no photos).
5) Confirmation needed that all listed accessories below can be installed on the Nexon.
6) No advance payment will be made. Payment will be made only after inspecting the accessories in person.
The above points safeguard me from any malpractices and as a customer, since I am paying whatever money that tata / Tafe expects, I think I am perfectly justified to ask the above points. All I am asking is to honor the verbal commitment provided. I was told that the GM of Tafe told the sales person that "customer is having too many conditions" so we cannot give in writing. I even argued telling that these aren't illegal or unethical to ask for, but it fell in deaf ears. I thank god, I didn't sign on the dotted line before getting written approval.
I also escalated to customer care and some tata officials, but there was no response. I am just being asked to buy from another dealer.
I am posting this in the best interest of anyone trying to book a car, to get written approval and not go by verbal approval.
Last edited by scopriobharath : 14th January 2018 at 11:10.
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