[tarik.arora]

Originally Posted by bharatbits

1. You go to a shop to buy jeans. The sales guy quotes Rs 2000 best price for a jeans you like. Your cousin walks into the store. Not knowing you 2 are related he offers him the same jeans for Rs 1600 when you were in the trial room say. I want to know who is cheating whom.
Sir, the guy who came second was wearing a Titan while i saw you with a Rolex won't cut.
[/b]

Going a bit OT here. Really sorry but could not resist

I never wanted to comment on this thread because enough has been said by everyone and my thoughts are in-line. Your comment sir, had me thinking a bit, because i find a flaw in your argument:

Car prices can be situational (within a small limit / band). I know, i am making a bold statement but this is true especially when it comes to closing the month / year etc. If i am a sales advisory / manager and i see myself not meeting my target for the month, i do have the liberty to offer a slightly better price to a new customer to close the deal. There is nothing wrong in it. This is more true if my inventory is skewed towards certain grades, colors, or fuel type or if i am sitting on slow moving SKUs. Also, if it is the end of a calendar year, the biggest task on my head is to liquidate my inventory at the best possible prices. One more month, and i will have to offer further discounts. My point is : all this is very situational and no two customers will end up with the same price to the last rupee. Please remember that i am not referring to a difference of 30-40k but 5-10k difference is definitely situational, possible, acceptable, and expected.

Even if you find flaw in my above argument, you cannot compare both the deals at all. May be the 5.6 lacs offered on the 'mystery call' was without Gold AMC or extended warranty or basic kit or whatever. Since we do not have any of the deals in black and white, we really cannot compare them.

[bmw_lover]

Originally Posted by shrvenkataraman

But you're all failing to understand one thing.
No matter how we negotiated, if the dealer wasn't happy with the negotiation, he could have closed the case and asked us to find another dealer or tell us we have to pay extra.

Well if you can play dirty by pitching as a new customer for a seprate deal, they can play dirty too. The salesman there is also just another human just like you with all the 7 vices mentioned in the Bible!!

Originally Posted by shrvenkataraman

Making us believe that he's offering something and then after payment saying that he didn't agree for it, is cheating.

Most probably you are right and you are right. But it is the way of the world. Maybe it has happened to you for the first time so you are feeling the heat so much. But trust me something of this sort happens to everybody (in T-bhp too) time in again in life. The idea is to learn from it and make sure that same sort of shit doesn't happen again. Some one said take it as life advice. He was bang right.

Originally Posted by shrvenkataraman

What we did and what they did are in no way comparable. We negotiated and even if it is dirty, doesn't involve fraud or cheating.

It can very well be termed cheating (especially when you posed as new customer). It only depends on who is interpreting. In fact you will get a rap from the judge in court for posing as a different customer. Dealer has a right to quote different prices to different customer more so when the offers have a significant elapsed time in between. In fact at this point if you were unhappy that the dealer was being biased, you could have walked away too which you didn't. Shows that the dealers price was good enough to attract you in the first place.

Originally Posted by shrvenkataraman

For all of you asking why we don't have anything in writing, these dealership salespeople including sales lead said throughout the process that they won't give anything in writing.

As told by everyone it is completely your fault. Or why didn't you came to this forum at that time asking for advice. Did you joined your employer without having appointment letter? Did you leave you school without recieving your degree?
BTW, did other dealers too denied giving anything in writing? surely its not possible. "Penny wise pound foolish". It shows you were only after every penny. You were not at all concerned about anything else. You by-passed all the basic rules of negotiation and hence you are paying for that.

I am even more surprised by how your relatives working in insurance industry were not any wiser on this issue. Seems like they were too only after every rupee ( with due respect to them).

Every rupee is important, trust me it is for everyone (even for rich guys). But to safegaurd whatever you have you have to spend some more. That's common sense.

Originally Posted by shrvenkataraman

Keeping us in the dark and cheating us after delivery, i dont know how that is comparable to us negotiating with two other dealer offers in hand.

It doesn't matter if it's comparable or not. What matters is they managed to pull of their dirty tactic just like you managed. End of the discussion.

Originally Posted by shrvenkataraman

After sending booking advance we never mentioned other dealers and only tried to bring the price further down. If they said clearly they weren't open to renegotiation, we would have gladly taken a choice.

You are expecting everything from a dealer (a person which you yourself claims is not poor and earns hefty commissions). "Business ethic" is an oxymoron. And a businessman will always conceal what he can. Also i don't think you were supposed to renegotiate after paying booking amount.

Originally Posted by shrvenkataraman

I thought this forum was having people who could actually offer helpful advice. For everyone siding with the dealer without understanding how this is lopsided as a case, please ignore the thread and don't comment on how it was my mistake or whatever.

There comes out the arrogance which a young, coming of age man always have. This is the reason why i decided to write this post. If you notice i have not commented on your first post at all.

Trust me everyone has offered you the best advice here (that is to move on). It's just that it's not on the lines which you were expecting. So you think it's not an advice. Any mature, or elder to you will give the same advice. Try talking to your boss or any other relative of yours who is slightly more richer than you. Even a good honest lawyer will also advice you same. There no point in throwing good money after bad. Don't even think going legal. You will end up spending more than the cost of your missed goodies (AMC and all).

The first rule of rectifying the problem is to accept that there is one. It's not about your mistake which you think is not. Its about guiding you towards the best outcome of this whole episode, which is never underestimate the other party. If you take the positive outcomes in your stride, it will benefit you in the rest of your life which will be worth much more than 15000 bucks.

You think the mighty GTO has never been fooled or taken advantage of? You should read his experience of his C-class.

This is the first time but it surely isn't the last time. This will happen again.

Originally Posted by shrvenkataraman

If you have any helpful comments at all on how i can get what we were promised, please let me know.

These are the most helpful ones you can get. If someone advises other wise, he is not being helpful at all which you will realise only after you loose more(i.e. time).

Originally Posted by shrvenkataraman

From some helpful comments i get that this is a hopeless case without any solid hard evidence but that's also because those guys never agreed to give anything in writing.

If you had any hard evidence, this would never have happened.

Originally Posted by shrvenkataraman

I guess we were the fools, but we were not just fooled, but the entire way they treated us was insulting enough for a first time car buyer.

Being fooled is always insulting for everyone. More so for an experienced car buyer. We all have had been fools at one point or the other.

Originally Posted by shrvenkataraman

Those with a holier than thou attitude can skip commenting this thread sayin we confused the poor salespeople. They aren't poor. They are getting paid salaries and enough hefty commissions from every deal, otherwise they wouldn't even agree to deal with us for the rates we negotiated to.

This attitude will not take you far in life. I feel bad for all the D-bhpians and seniors for actually guiding you for your best. And i apologise to all of them on your behalf.

"Intelligent is the one who learns from experience, but a more intelligent is the one who learns from other's experience" All the seniors here have advised you from their own experience. Rest is your choice.

You always have the option of going legal. And i personally think that you should actually try taking this route now ( again for your best although its a longer route). You yourself will back out in this year itself.

Here is a helpful comment as per you mentality. Whatsapp messages are perfectly acceptable in court as per the Indian Evidence Act.


I think what prompted the dealer to go dirty on you was your dubious customer act. That was a bit too much. Pitching other dealer to get a better deal is something most of us do.

Originally Posted by shrvenkataraman

Thanks to everyone who offered helpful comments.

"Who" Seriously?? I didn't expect this from any forum member.

Wrong way to buy a Tiago!!. I am in love with the mods. This couldn't have been the aggreived person.

[bharatbits]

Originally Posted by tarik.arora

Even if you find flaw in my above argument, you cannot compare both the deals at all. May be the 5.6 lacs offered on the 'mystery call' was without Gold AMC or extended warranty or basic kit or whatever. Since we do not have any of the deals in black and white, we really cannot compare them.

Agree with you, even a 50k difference is fine as long as the customer agreed to pay it. But, if the customer tells, you offered this price for the same color, model, fuel to my uncle who posed as a new buyer who called from 78798XXXXX at 10:51AM, and presents the offer quotation - i think the dealership must agree to offer the same. Quotation is not a loose document; it' a legal document - it's a promise that you agree to sell the goods at that price, if a time frame is involved that's mentioned too. A bank issues a loan for even a Rs 1 crore car based on a quotation. If you inflate the quotation to 1.5 crore and get a loan with the intent to use the additional funds for something else. That's fraud. The investigation will begin from the quotation that was issued. The issuer cannot say i was busy, i just wrote it like that. Estimation is different. Invoice is different.

AFAIK all sales people try to sell the highest variant with the highest kit possible in your first interaction with them. Over time, when you start negotiating they bring down the kit, offerings and offer you a price that you will be happy to close the deal. In the 5 minute conversation the mystery caller may have had i think the proposition would be for the highest variant will all kit included.

Heck, even price lists in all showrooms have a final OTR which includes the accessories, decals, extras etc. If you don't want them they will deduct that amount. I have never come across a showroom which stated just the actuals.
They mention the highest possible amount and then subtract what you don't want to give you the feel good factor.
That's the reason on road prices on all manufacturer websites will not match the ones in the showroom.

Manufacturer website will include
Ex showroom price +
12% Road Tax.

Insurance extra.

Some Rs 600 + Rs 600 for registration and HSRP (charged on actuals) That's all. I am speaking of Telangana, Andhra Pradesh.

If above 10 lakhs 1%TDS.

Dealership price includes many more things in the price list they show to customers. Not many customers are aware that all of them are not compulsory.

[Asish_VK]

Originally Posted by bharatbits

What do you think the average conversion rate (if 100 people enquire how many end up purchasing) would be at a car dealership every month?

5%? So, even by modest estimates if they sell 100 cars each month they would be dealing with no less than 2000 customers making inquiries. How many people made enquires from the OPs side? 20? 10?

How confused would've been the sales team? If the sales team couldn't handle these many enquiries i think the sales team must do a reality assessment and should consider changing their profession.

Else, a easier way out would be to put up a board in the showroom premises stating
"VANAKKAM. ENQUIRIES FROM ONLY 2 MEMBERS PER FAMILY PLEASE. OUR SALES TEAM IS NOT COMPETENT TO HANDLE MORE. INCONVENIENCE REGRETTED."

Agree with your comments on the number of inquiries and the job of sales team is to handle 'n' number of inquiries

But you missed my point here. In this particular case, one single product (1 car) had multiple people involved in many different aspects of the sale.
It is easier to handle hundreds of inquires, but when a single car had so many back and forth communications involving so many people (from the buyer as well as the seller), it will eventually get very difficult to keep track of things.

[Mr.Boss]

Commenting only to answer the OPs request.

Good luck. If you could succeed, enjoy the benefits. Otherwise take it as a good (or bad) experience and move on.
- Get in touch with RSM, request for support rather than arguing
- There are cases they honor as a good will

Apart from this, any other way doesn't worth the time and effort even if you win a legal case against the dealership / company along with a compensation.

Originally Posted by bharatbits

Else, a easier way out would be to put up a board in the showroom premises stating
"VANAKKAM. ENQUIRIES FROM ONLY 2 MEMBERS PER FAMILY PLEASE. OUR SALES TEAM IS NOT COMPETENT TO HANDLE MORE. INCONVENIENCE REGRETTED."

Add "KIDS OF ANY AGE WILL NOT BE ENTERTAINED UNLESS ESCORTED BY ELDEST OF THE FAMILY"

[sam_babushka]

Congratulations on your new car. She is quite a looked indeed! Good choice!

A lot has been said about the methodology implemented by you during the negotiation process, and hence, I will not delve into it.

To close this issue out, for now, you can start by putting things in black and white by writing an email to the dealership, and the leadership, paraphrasing all the commitments made by the team on whatsapp (screenshots as proof) and asking them to honour their commitment. Basis their response, take it forward from there. Escalate to the company, if required. This is only because you're feeling wronged by not being delivered what was promised.

For future reference, everything should be in black and white, written down for easy recall. Good luck!

[DrCar]

"Every car made by Tata Motors is losing money"
Tata's chairman N Chandrasekaran said in 2017

Now I know the reason why.

I symapathise for Naveen and Ashok and consider that the original poster of this thread is lucky enough to not deal with a certain Skoda dealer who recently was asked to shut down.
Otherwise they might have simply sold the lower variant car, changed its badging to higher variant and simply sold at the price what he demanded.

To the OP- Please enjoy the car to the fullest. You made a good choice. Don't spoil it by thinking too much about the past. It will be like planning for retirement now but thinking what would have happened if I scored an extra mark in 10th grade.

[audioholic]

Originally Posted by a4anurag

This was the first and main RED alert that you should have realised and vanished from there. Any dealer who doesn't give in writing doesn't deserve the business deal to happen.

Unless the discounts offered are official across the dealers, you wont get things in writing, especially on a format. Some dealers like of Maruti have agreements that they wont undercut pricing of each other. In these instances, the best document you might get is on a rough paper on what all freebies you get. Not sure about Tata. But if you shop across dealers, they are worried that they might be caught in a sting operation by another dealer or manufacturer and hence, getting things on paper which can be used later as an evidence is quite difficult.

[bharatbits]

Originally Posted by Mr.Boss

Add "KIDS OF ANY AGE WILL NOT BE ENTERTAINED UNLESS ESCORTED BY ELDEST OF THE FAMILY"

It'd be nice if mods removed this comment. If someone from the dealership sees this and tries to implement it they will have to shut down in no time. Heard they opened recently. They will lose business from all customers who are not accompanied by the eldest in the family.

In my case, for all cars in my family, extended family, few friends i have the final say in the pricing. While they may go against my choice of car but for the pricing they come back to me. I am the only person who handles the negotiation. I give the final GO or NO GO. Incidentally, i am the youngest barring the school, college going kids in the family and extended family. There will be many others like me where the eldest in the family does not make the purchase decision.

Originally Posted by Asish_VK

Agree with your comments on the number of inquiries and the job of sales team is to handle 'n' number of inquiries

But you missed my point here. In this particular case, one single product (1 car) had multiple people involved in many different aspects of the sale.
It is easier to handle hundreds of inquires, but when a single car had so many back and forth communications involving so many people (from the buyer as well as the seller), it will eventually get very difficult to keep track of things.

Am i wrong if i state that even a decade ago i know dealerships that sold in single digits in the month like Mitsubishi also used ERP, CRM?

Or were they still using paper, pen, registers to keep track of things?

Originally Posted by bmw_lover

Well if you can play dirty by pitching as a new customer for a seprate deal,.

Nothing dirty. If at all there's anything dirty, it's the dealership that offered different quotes and refused to offer the lower one despite showing that; assuming all else was same/ similar.

Have so many comments to make on this post but there's so much gyan in there too. Appreciate that. I have to learn multiquoting.

[Ragavsr]

Originally Posted by bharatbits

It'd be nice if mods removed this comment.

I am the only person who handles the negotiation.

If you are the person handling the negotiation from the start it's fine. But poking after the negotiation is done and then others barging in to re negotiate like the OP has done is not acceptable.

I have routinely refused to negotiate with more than one person in many used vehicle deals and so has my dad in many property deals.

If I were a dealership, I'd put up a board saying we will negotiate with only one person .

Originally Posted by bharatbits

i think the dealership must agree to offer the same. Quotation is not a loose document; it' a legal document - it's a promise that you agree to sell the goods at that price, if a time frame is involved that's mentioned too.

There is no law in the country that states two customers must be offered the same price. Now, if you send your friend to get a quote, the dealership is obliged to honor the quote only to the buyer mentioned in the quote . You can't use that as a bait to ask the dealership to honor the price for you.

Second, the quote is merely an estimation with a clear disclaimer that prices are subject to change. It's an invoice that's a legal document.

[Fulcrum]

“I’m sorry, I didn’t get that” (in Siri Voice) popped up in my head immediately after reading this thread. I mean why would you give your peace of mind up just to get a good bargain on a car? Please don’t get me wrong but it should have been a good & happy experience for you and your family but there’s a lot of goof up by your end & the dealer in this entire case.

This reminds me of the time when I was out to purchase my Maruti S-Cross. There are Four NEXA dealers in my city, let’s call them A,B,C & D respectively here.

NEXA (A): Relatively new dealership, Offered me excellent coffee & cookies everytime I visited, safe parking for my car for the time I was in there and offered me a discount of ₹5000 on the vehicle.

NEXA (B): Offered Everything that NEXA (A) did minus the cash discount plus the sales representatives were extra polite.

NEXA (C): Forget the coffee & the discount, they didn’t even asked me to sit.

NEXA (D): Too far from my place so I did not go there.

So, NEXA (A) was the one I was going forward with. On the day I was booking the vehicle, instead of taking my car I rode my Royal Enfield Thunderbird to the dealership & parked my motorcycle in the parking area where I usually parked my car. To my surprise, I was asked to move the bike from there & park it on the street instead. I called the Sales rep, showed him the ₹2 lakh cheque I was carrying & told him that I was there to book the car but still the same response from them forced me to turn away and head towards NEXA (B) where I was again treated with that excellent coffee, safe parking for my Motorcycle & an extra polite sales rep with a hassle free car buying experience.

Moral of the story: Don’t compromise on your peace of mind for a small sum of money. Yes, it is hard earned but it has not gone wasted as this entire experience has taught you (& us) some very important lessons on Dos & don’ts of bargaining while buying a car.

Congratulations for your new car, it’s worth every penny you’ve spent on it. Enjoy.

[blackwasp]

Originally Posted by shrvenkataraman

Any insights from the seasoned experts would help us take this case further to solve it. Please help.

I think it would be nice if you could go through this thread (Behind the Scenes: A salesman's life in a car dealership).

What has happened has happened. There is no way it is going to get sorted without being nice to each other - I'm saying this both as a salesman and a customer. The only thing you can do is sit down with the salesman, his immediate superior and sales manager and see if they can give you a some goodwill discount on the pending things.

I'm also going to say that the sales was not handled properly and could have done better. I have elaborated most of these things in my thread linked above. However, a little bit care could have happened from your end. After all, even when we buy vegetables with Rs. 50, we inspect each and unit for defects and at the end ask the seller for masala as freebies.

However bad the sales was, it is the responsibility of us buyers to ensure everything is well. After all, the redressal mechanism is almost non-existent and even if you complain to legal authorities, it takes ages. Thats why here on Team-BHP we recommend doing a PDI and all communication with the dealer in writing.

Meanwhile, I recommend going on a nice long road-trip in your lovely red car and enjoying it.

[bharatbits]

Originally Posted by bmw_lover

"Who" Seriously?? I didn't expect this from any forum member.

Wrong way to buy a Tiago!!. I am in love with the mods. This couldn't have been the aggreived person.

Indeed the wrong way. The right way would have been to get everything in writing, get them to send multiple copies on email, Whatsapp, printed one with dealer stamp, signature, email by the dealer to the bank issuing loan and probably record the calls if you have reason to believe that the SA may renege on the commitments made. No reason to not believe the title could be OP's.

Originally Posted by Ragavsr

If you are the person handling the negotiation from the start it's fine. But poking after the negotiation is done and then others barging in to re negotiate like the OP has done is not acceptable.

I have routinely refused to negotiate with more than one person in many used vehicle deals and so has my dad in many property deals.

If I were a dealership, I'd put up a board saying we will negotiate with only one person .


There is no law in the country that states two customers must be offered the same price. Now, if you send your friend to get a quote, the dealership is obliged to honor the quote only to the buyer mentioned in the quote . You can't use that as a bait to ask the dealership to honor the price for you.

Second, the quote is merely an estimation with a clear disclaimer that prices are subject to change. It's an invoice that's a legal document.

Likewise there is no law in the country that states you cannot renegotiate after a negotiation is done. Sir, it is just the negotiation that is done not the full payment. The dealer can always walk away if the renegotiated amount is not acceptable by refunding the booking amount. In this case the dealer wanted the sale but were not ok with the negotiated amount. They tried to play dirty by trying to avoid anything in writing and then refusing the EW, AMC etc which they verbally assured.

It would be difficult at an individual level to renegotiate after the full payment is done. In Andhra Pradesh, irrigation, construction, infra contracts worth Rs 1000s of crores are being reverse tendered and renegotiated for lower pricing and all this is happening after the tenders were called couple of years ago, companies bid, contracts awarded, companies began work and are now being halted.

There is no law in the country that states two customers must be offered the same price. Now, if you send your friend to get a quote, the dealership is obliged to honor the quote only to the buyer mentioned in the quote . You can't use that as a bait to ask the dealership to honor the price for you.
Agree, there's also something called as goodwill which the dealership may want to earn or just say my dealership, my rules. It's a request from the buyer which the dealership may or may not oblige. They have a choice. Same way the buyer may also choose to stay in the deal or walk away if his request is not met. No obligations to anyone involved.

Quotation is a legally binding contract. Quotation is issued before the purchase based on which a loan maybe given. An Invoice is issued after the purchase.

A quote (or quotation) is an exact price for the job being offered. As such it is fixed and CANNOT be changed once it has been accepted by the customer.

Key point: It’s important to remember that quotes are presented formally and represent a contract between you and the customer. As such they can be used as legal standpoints for price should a dispute arise.

[Stribog]

Congrats on your first car, in a forum of auto-nuts like us, a first car is to be cherished! That said, and my honest feedback is you are arrogant and have the attitude that every salesman is a scumbag out to rob you and this attitude won't help you at all in life (based on what I have read here), as you have a massive wall of text, I will just copy past the key bits that struck me.

Originally Posted by shrvenkataraman

Now, I am 27, I am adult enough, but if someone as old as the uncle (who is a very close family friend, who wanted to negotiate and bargain for a better price since he is close friends with few dealership owners and he knows what kind of plays these guys do) calls you, even if you as a salesperson have spoken to one person from a family, you should patiently explain everything to whoever asks.

No, ABSOLUTELY NOT. I am in sales, and I only negotiate with the principle and maybe someone formally introduced to me (and in my line of work you do have 2-3 parties at times). It is YOUR car, you are the authority on rates, commercials etc. Having some random (to the salesperson) uncles call and even indulge in underhanded things like misleading them is just scummy and unacceptable.

If I were the dealers manager, I would have definitely called you, given you a piece of my mind and told the sales guy to walk out of the deal. The commission is not worth the hassle and it was proven in spades.

Next time you buy ANYTHING? You take 10 people to see it, no worries, but you and ONLY you negotiate. If it is face to face, then sure take along an uncle or whoever, but document it in a mail and bring closure. On phone? ONLY you, not 5 other randoms with no relevance to the purchase.

Originally Posted by shrvenkataraman

After sending money on 3rd, we had requested them for delivery on 6th or 7th as both were auspicious days for us.

Yeah, it doesn't work that way, you check for the delivery date AND then plan trips and see an auspicious date close or after delivery date. The salesperson bent over backwards to please you and failed, and instead of appreciating it you are calling him names.

Next time you buy a vehicle / house whatever, check the delivery window, then figure out a date POST that, then do a PDI (all of it described in painstaking detail in this forum itself) and then take delivery.

Originally Posted by shrvenkataraman

Sir i asked you for payment before 25th December, did you pay before that? You paid on Jan 3rd

There was an advertised price hike of Tata cars in 2020, if YOU FAILED TO KEEP up your commitment, then it is on you. Sorry but no sympathy points here.

Mind you it is okay to delay raising funds, but then don't pass on the cost hike to the dealer, accept it graciously.

Originally Posted by shrvenkataraman

Now, these guys must have done something wrong, and they are trying to cheat/defraud us.

No, they went by the book, I see no defrauding, in fact by delaying payment to 2020 you put them in a spot and they were gracious to not pass on the cost to you.

Originally Posted by shrvenkataraman

I thought this forum was having people who could actually offer helpful advice. For everyone siding with the dealer without understanding how this is lopsided as a case, please ignore the thread and don't comment on how it was my mistake or whatever. Those with a holier than thou attitude can skip commenting this thread saying we confused the poor salespeople. They aren't poor. They are getting paid salaries and enough hefty commissions from every deal, otherwise they wouldn't even agree to deal with us for the rates we negotiated to.

Here it comes! Pretty much everyone is wrong, the world is wrong am right "martyr complex".

Dude, facts are facts, you could check out any other thread where a person has a legit grievance and you will only see people commiserate and be sympathetic. Nobody knows anyone here (in general) and a case will be reviewed on its merits and here there are pretty much no merits (except making your uncle wait and delivering a dirty car) on your side.

You have 2 choices,

1) Accept the collective wisdom of the forum who collectively must have purchased 100's of vehicles amongst them (just amongst the people replying here), make up with the salesman, a peace offering would cool down tempers and ensure peace of mind service after, pack your family on a long drive this Pongal day and enjoy your car, your family and the pride that comes with owning a lovely machine

OR

2) Be bitter, reject the advice of everyone (but a few who see your POV), fight a losing battle with the dealer (even with WhatsApp evidence he will simply say you reneged on your promise to pay and the extra 2020 pricing he absorbed ... nothing more you can do) which might get you a Pyrrhic victory at best and forever associate your pride and joy with bitter memories.

To quote a wise person, you take the red pill, you stay in Wonderland and I show you how deep the rabbit hole goes or take the blue pill and continue to stay in your present.



Note from Support: Please see this link on how to QUOTE posts properly. https://www.team-bhp.com/forum/annou...-team-bhp.html (How to MULTI-QUOTE (when replying to a thread) on Team-BHP)

[Ragavsr]

Originally Posted by bharatbits

The dealer can always walk away if the renegotiated amount is not acceptable by refunding the booking amount. In this case the dealer wanted the sale but were not ok with the negotiated amount. They tried to play dirty by trying to avoid anything in writing and then refusing the EW, AMC etc which they verbally assured.

It would be difficult at an individual level to renegotiate after the full Agree, there's also something called as goodwill which the dealership may want to earn or just say my dealership, my rules.

Renegotiating is legal but renegotiating multiple times merely gets on the nerves. The dealership should have walked away but they proved they are no saints and taught the guy a lesson.

We have had to deal with difficult property buyers and this my business my rules is important to keep insane people at bay.

Lots of people in India think they are smart and the other person is dumb and illiterate and an iron hand is needed to deal with such folks.