Quote:
Originally Posted by VahanPujari In your case, if you are not making money in your biz, would you sell those "tester" chainsaws (in disguise of new products) to unsuspecting customers or would you drop that product/principal & get into other biz?
"Unconditionally" is the key word. Now can you see the difference & Dealer's integrity? & if your principals were not supportive, would you hv cheated your customers? No, you would have shifted to other principals.
Yes, The mfr accountability is to rein in such dealers, penalise them & straighten them out. However, the larger share of this crime is by Dealer & that pertains to his integrity
Unconditionally means whatever happens with the equipment, I bear the costs.
"Unconditionally" is the key word. Now can you see the difference & Dealer's integrity? & if your principals were not supportive, would you hv cheated your customers?
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Vahan,
you must know that what I say below is off topic, which is not kindly looked on here, because these threads are meant for specific subjects, and not meant to go off track. But anyway...
We have been selling saws since 1995, and I like to think we were the first in Kerala to do so, i.e., exclusively sell and service these equipment.
Over the years we gained knowledge about what would be suitable for our customers, the models, the consumables, the repairs, etc.
All throughout, there was info available from the manufacturers in the form of literature and training seminars. But honestly it was my brother who did all the initial spade work, learning the innards of these machines, and developing service procedures suitable for our kind of use. And the work he did helped establish customer confidence.
You asked if we'd drop our principal if they did not give us support, or if the demo saws are not gratis!?
No in both cases. We, that is me and my brothers, we do what we do because we enjoy doing it.
Everyone has some firsts they can claim, and we do too. We were among the first to sell thermal foggers here, the first to sell chainsaws and brushcutters and mistblowers. We introduced a concept we called open field misting in plantation crops like cardamom, coffee and rubber. We were the first to sell gravity feed drippers and very low pressure drippers. We introduced static sprinklers.
We did not invent anything. We just sourced new concepts and products and adapted them for our own customers. We did not have any customers for any of our products, First we bought the item, we tested them, and then we suggested them. That is how we have done our business always. We invest our own money. We do not canvas orders, we do not advertise, and we are choosy about who we sell to.
Maybe we are contrary, but we make a living doing our business the way we like it.
Every product we sold was unique, and there was nothing a buyer could compare them with, so we learnt about 'unconditional'.
If I have no confidence in the product I sell, how can I honestly expect to sell and remain in business?
And I do not claim we are one of a kind, because most successful car dealers (as the thread here is meant to be on that subject, and after all I do need to tie the cow to the coconut tree), have been successful because all of them are unique in their individual ways, just as each car is individually different.
I agree there may be dishonesty, but no dealer can have a policy of outright cheating, unless he is scalavag out for fast buck, and no car dealership is that kind.
All of us experience indifferent service, bad front office treatment, exoirbitant (from our point of view) charges, shoddy workmanship, poorly assembled vehicles,... the list can be rather long.
But I wonder how many of us appreciate the risk taken by the individual or group that invested in the venture, the eager expectations of the employees working there, and the optimistic hopes of the manufacturer?
You may wonder why I am being a little bit aggressive in my statements here, but it is just that often we prefer to be negative in our comments, a true facility which can shed light on lots of wrong doings, but I think we also need people like me to counteract and say folks are good. That is all.