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-   -   Maruti's goodwill gesture! Early S-Cross buyer gets a Rs. 90,000 refund and 2 year extended warranty (https://www.team-bhp.com/forum/indian-car-scene/174260-marutis-goodwill-gesture-early-s-cross-buyer-gets-rs-90-000-refund-2-year-extended-warranty-3.html)

Don't forget the massive discounts (close to the price cut) offered by Maruti just before the revision.

Ford did nothing of that sort and I don't think they would do anything like this as well for those who bought their cars this year.

Maruti has gone up in my estimation. Truly taking care of their customers.

Congratulations!! all the S-cross owners. On top of a already awesome car the refunds are an icing on the cake.

That is an excellent move by Maruti. That is how you build a great brand.

There are expectations that Ford should/may do that for Ecosport customers also. I seriously doubt that. Ford is an already struggling brand in India.

Taking the ethics discussion forward, Ford has won the worlds most ethical company award many a times. Although, Personally I am skeptical of some of these awards as I have witnessed some rigging on some occasions, but I wouldn't go so far as to say that all awards are rigged as that would be a dishonor to all the amazing genuine talent out there.

There are major differences between the two.
Maruti is battling for market share while Ford is battling for SURVIVAL.
Also Maruti has refunded 45% of price hike as rest would be with Govt as taxes.

If someone gives assurance about two things Ford would also do that :
a) Cut-off date applicable for refund.
b) Surety that buyers before that cut-off date won't go to court claiming injustice.

Hats off. Simply outstanding. Yet another demonstration of why Maruti means 'excellence in customer service'. Hope they did the same with Kizashi buyers.
This sets a whole new bold trend for other manufacturers to follow. Having been a fan of European cars for last few years, this move from Maruti has made me to re-join the Maruti club again.

Good Move by Maruti!

Though it sounds a bit funny. It's like Maruti saying "We ripped you of your money by selling you a product that was actually not worth the price. We wanted to rip many but the plan didn't work err. so have some of it back, so that we can get rid of this pending stock and get the production line rolling." lol:

For the Inazuma and now for the S-Cross. Runs in their genes.

They deserve an appreciation though. :thumbs up

Yes, rightly said.
I wish to know the opinion of other BHPians regarding this.
At the same time, when I gave my wife's A-Star A/T for servicing the executive told that Maruti makes sure Kizashi's parts are available or even if they have to get them from Japan, they make sure that the spare parts arrive very very quickly. If thats true, then I must say that explains why Maruti is No.1.clap:

This is real good gesture from MS. They surely know how to maintain the customer’s trust even after an initial bad move; one of the many reasons why they've occupied the top spot for all these years.

The reasons for this exemplary move could be

1. This car is the first one came out of Maruti's huge premium initiative NEXA. They didn't want an impression to exist in the market that the early birds are dealt with a raw deal
2. The financial impact was less, as the price correction happened within 3 months and the customers to be given this refund is limited. (Mainly 1.6 owners)
3. The goodwill it generates among the customers and prospective customers is tremendous.
4. Management really admits that the pricing strategy was totally wrong and it's a good move to correct the strategy and in the process give solace to the early trusted customers

What a superb gesture from Maruti! What did Honda do when they dropped the price of old Jazz by 1.75 lakhs? Nothing! And as far as I know Ford also did nothing (and looks like they don't have any plans either) when they dropped the price of Ecosport by 1+ lakhs. Kudos to Maruti! This is truly putting the customer above anything else... will go a long way to win the hearts and minds of existing and new customers! clap:

Ford has cut price because of competition and Maruti did because they corrected the steep pricing of S Cross when they launched.

I agree with LandCruiser.
If any price correction because of market forces warrants compensating the existing customers, then there will not be an end to it. Manufacturers cannot survive those scenarios.

Maruti's move was a good one, but expecting the same approach from all others is a little unjustified.

Maruti initiated this move as the price correction was not by competition, rather it was a wrong pricing strategy from their end and that resulted in a fiasco

Maruti has always been a step ahead in customer friendly practices, this move takes it to a different league altogether.

Excellent way to earn customer loyalty.

1 lakh discounts were running on 1.6 within 2 months of launch. Back of the hand calculations gives me a maximum of 500 customers (a very optimistic figure itself) who might have bought 1.6 during that period without any discounts. So a maximum of 5 crore cash outflow for the company which is doing very very good. And the customer goodwill - Priceless.

Good stuff from a market leader who really did not need to take such a step. I still remember the heartburn with huge price cut on the original Honda Jazz.

In fact one reason why even the price cut did not hugely resuscitate sales was that potential buyers kept thinking what if Honda does it AGAIN?!