As an owner of two Dusters, I have though a lot about what led to this. It seems to hold true for the Nissan brand too, which is a part of the Renault-Nissan Alliance.
Their strategy for India was promising, and
began with premium offerings (Teana, X-Trail, Koleos, Fluence) establishing the brands and their credentials with a plan to bring in more affordable products for the mass market. Sunny, Micra, and Evalia under the Nissan brand followed by the Duster under the Renault brand. This was the second phase which was short lived but the products had their unique identities.
They probably had slower roll-out of their product release strategy. There were competitors working on products which were in tune to the market demand. We had the Verna, Vento, Creta, Ecosport which brought in a whole new perspective for a regular car buyer. Not only were these products new, they opened up new segments, brought in incredible features and aspirational value. Kudos to these guys for the effort they put into developing these products.
The alliance probably realized it late that the products they chose for India, might have been low cost in the markets they existed in globally... probably easy to pull off in India. These models were all end of life products which never were considered for an update strategy hence they never saw features that enabled them to compete. I also suspect, they shifted production of these end of life products to India and never achieved a production run required to break even. Since production was shifted as-is from other countries, these products never had the level of localization required to price spares competitively.
It was around this time they thought of revamping their strategy for India and decided to develop fresh low-cost models which have no legacy and point of comparison with the global market. In my opinion this was a great plan which eventually worked out but it also gave rise to so many changes which questioned the brand's commitment and direction.
A great article which leads into the next one I share.
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A challenge was given by Carlos Ghosn to both Renault and Nissan to design an affordable car, able to compete in the A class, an entry car in most regions. In many parts of the world, this is the highest volume segment. The cars often are on very old platforms to keep the price down. The way to enter the market usually is to ‘do new with old’ -- don’t spend a lot of money, manage with what you can find, old technology in slightly newer clothes.
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This article did the rounds after the Kwid and RediGo were a success, but it is mostly here, where it fits into the timeline. It also
shows the core values the alliance had to work on building for its plan for India. An exercise which shows promising results and is going to stick around and influence the products and the market segment they target for the future.
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For 20 years, Frenchman Gerard Detourbet has disrupted the industry with cars at prices thought impossible to achieve. He scared Europe’s automakers with his half-priced Dacia cars. He cut the price in half again with the $4,100 Renault Kwid, and the $3,700 redi-GO, cars that put the Renault-Nissan Alliance firmly on the map of future growth market India.
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My first objective is cost, and I start production only when I can achieve the cost. For the content, I put in the car what the customer is ready to pay for, not more.
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Renault-Nissan is willing to listen to our thoughts,” told me Srinivas Reddy, Senior Vice President of Motherson Automotive & Engineering, a company that makes most plastic parts of the Kwid and Redi-Go. “Normally, an OEM comes with their fixed global spec, and asks for a quote. Renault-Nissan is a company that questions whether this spec is required in India or not. Renault is willing to listen to us.
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Now comes the
futile effort phase.
Since new products do not come up overnight while they were working on it secretly, they were struggling to stay relevant.
- Sunny, Micra and Duster were rebadged to Scala, Pulse and Terrano confusing the customers and the respective brand's unique identifiers.
- X-Trail, Fluence, Koleos which had established the image of these brands were axed rather abruptly.
- Evalia was licensed off to Ashok Leyland to test the waters. More to figure out whether royalty earrings from licensing out a platform could work out.
- Now they needed a sacrificial goat to gauge the reception of their low-cost product strategy. They revive the Datsun brand (specifically for India and only for this purpose) with one model Go, its impractical 7 seater the Go+.
- Captur was an experiment to lure-in the customer through glamorizing the product which failed miserably due to misleading marketing that Team-BHP caught onto. Kicks held on mostly due to being placed in the less popular brand and therefore out of visibility. Both were fundamentally, the Duster, for people who thought the Duster was old.
- BS6 norms became the pretext under which they could justify their move towards petrol-only powertrains. Their newer offerings were never designed to take in a diesel engine so they found it better to axe the single model which needed it.
- 5th, 6th & 7th year warranties were launched around that time. The Duster had a brief run with Petrol only lineup and the Zoe was showcased somewhere only to establish prudence.
To conclude:
The Duster clicked initially but survived only to prove Renault's long term commitment to its customers and market the newer offerings (Kwid, Triber and Magnite) to customers who had valid reasons to keep away.
I sincerely hope that the people who owned it, used it to its full potential, loved it for its strengths, made some great memories and move on... The Duster doesn't seem to be coming back anytime soon.
Disclaimer: This is an independent opinion based on un-verified facts.