I agree with Neoonwheels, and i suppose people who know FIAT will also agree that, As far as product and pricing is concerned, FIAT was and is way ahead in its segment.
But everytime now or then, they have missed vital points.
I bought a FIAT Adventure at 5.65L excluding discounts. This car was launched in India in 2002 at a price tag of 6.89L which have only electronic ORVM and Kenwood stereo extra.
So considering this fact and the features mentioned by Gemithomas, its way way ahead then any other car of this segment. Atleast 1.5 to 2L cheaper. And it nowhere meant that you were geting some outdated technology for this cheaper price.
The refinement of this car is amongst the best ones.
But the big point is what is mentality of majority of indian customers? Primary part is FE, obviously you can't have all the favours, if you choose toughness in chassis then you will make car heavy, if you want more power you have to give more cc to it. But i suppose safety and performance was never the priority here.
Even then considering our huge population, obviously there are considerable amount of customers, who want all that what FIAT was offering exclusively. But then quite obviously this segment of people, will atleast ask for proper service network, availability of spares, and some expertise for servicing and repair for their technology.
Somehow FIAT got a perception that their product is good enough to sell by itself, and to some extent it did. But in no time their weak points came into light. And when their was no advertising for their products, what ever one use to hear about FIAT was that they have poor sales and service network, lack of spares and a joke in terms of resale value (plus the exaggerated misconceptions).
So in 1st place they have no marketing strategy then no post sales support. The only positive point was the product itself.
Now with TATA i think they have only increaed the reach. And as with alliance, most of the dealers are First TATA then FIAT compared to First FIAT then TATA., So whatever seems is just virtuall, the obviously sales support is actually non existant. When i was searching for Adventure, dealers used to suggest me Indigo marina, their second preference was Indica and last was palio, so its like unless and untill one is dead sure that he wants a FIAT, he simply won't get a convincing reason as to why he should buy a FIAT (that is why most of the decisions to buy a FIAT are from heart rather then mind, and that is FIAT owners do really want FIAT to recover). Moreover the sales guys dont know whats special about FIAT, how to elaborate it. And amongst post sales the technical expertise amongst service guys is still not available. Spares availability is still to be improved. I still prefer to go to Vivek Automobiles(originally Fiat) in delhi which is 60 Km from my home compared to Dhingra Motors(originally TATA) which is only 5Km away. And now when its almost sure that TATA is going to be working day and night to match the expectancies of Nano, then who in TATA will care(rather should care) about poor sales of FIAT. Obviously TATA is here for business only. I seriously wish that FIAT will not clash its launch and booking timings of Linea and Punto with Nano. It will nowhere effect the mentality of people who goes for the segment of Linea or Punto, but it will surely limit the resources of TATA, which will be required to get a 180 degree turnaround of its sales.
I think FIAT should have atleast the service guys and the sales guys (who are front interface with customer) well trained for their cars or maybe just exlusivly trained for FIAT.
Remaining of the network can be taken care by TATA.
I think still FIAT has not learned what wrong they have done in past. And their planning and marketing department is under illusive perceptions. So they are analysing their problems wrongly and taking wrong steps to correct it.
Anyways I hope I am wrong this time. |