Its a 42 day waiting period now and not so good experience till now [COLOR=black]I had booked my Fiat Palio Black SDX in the end of April. I opted for a company lease. It seemed to save a lot on taxes. Maybe it’s just me but I seem to have a series of bad experiences with Fiat and Prerna Motors (Sarjapur Road). [/COLOR]
[COLOR=black]Exp 1 - After booking the car, I made repeated visits and calls to the Prerna Motors Showroom at Sarjapur Road, but they could not confirm the date of delivery. They had initially said that the car would be delivered in less than 20 days. Then I was told that Black was in demand and so delivery would take longer. They asked me if I wanted a Magnesium Grey instead. I refused. [/COLOR]
[COLOR=black]Exp2 - Finally I got a confirmation from the showroom (last week of May) that the car had been dispatched and that I would get delivery within 4 days. I called back in 4 days and to my surprise the Manager refused to accept that I was supposed to get delivery in 4 days. He said he did not know how his sales staff could say something like this. He also added that the particular sales exec had met with an accident and had left for his native town. He told me to wait longer. [/COLOR]
[COLOR=black]Exp 3 - Told me that the Car would be at his yard on Saturday 7th June. He said that I could have a look at it before registration on Monday. I called the showroom on Monday and was told that it was not available yet. I was told to come on Tuesday 10th. [/COLOR]
[COLOR=black]Exp 4 - Gave an extra day to the staff to get the work done and did not call in the day. Was also busy at work and did not have time to go to the showroom. Called on Tuesday evening 10th June and was told that the car was not ready yet. I was asked to call on Wednesday. [/COLOR]
[COLOR=black]Exp 5 - Called on Wednesday and was asked to come in the afternoon. Finally went to the showroom on Wednesday evening 11th June. Saw a Black Palio parked. I was really excited till my wife pointed out that it did not have a rear wiper. So guessed it was not my car (mine is an SDX). To my surprise the Manager there took me to the same car and said this was my car. I asked him, "What about the wiper" and he was surprised. He had a lengthy call with someone and then told me that the yard had made some mistake and that they had sent the wrong vehicle. He said that it was not his fault and that he has mentioned all the details like chassis number etc. My excitement had now turned into frustration. He apologized and said that the car would be available at 12:00 noon sharp on 12 June Thursday. [/COLOR]
[COLOR=black]Exp 6 - Today 12th June. I sent an SMS to the Manager and told him that I was coming over to see the car prior to inspection. I was just about to leave for the showroom when I got a call from the manager. He said that there had been another mistake and the PDI for my car had not been done at all. They would be doing the PDI today and I should come to the showroom at 5:30. Now my frustration gave way to resignation. I tried to teach him a thing or 2 about customer service but gave up since I realized I was wasting my time. [/COLOR]
[COLOR=black]Possible bad Experiences - Even if I get to see my car today I am expecting these possible bad experiences. [/COLOR]
[COLOR=black]A - They will inform me that the price has gone up by 11k and ask me to pay the difference. The manager was discussing the same in my presence yesterday. I think he was trying to make me aware without telling me directly. [/COLOR]
[COLOR=black]B - My wife is a TCS employee and she got a mail saying that there is a 4k discount on the Pailo MJD. The showroom will refuse to pass the discount to me since the car is in my name as user and is in a company lease (my company). [/COLOR]
[COLOR=black]C - They will refuse to give any freebies like mats, etc. [/COLOR]
[COLOR=black]D - And if my times are really bad, I won’t get to see the Car today at all. [/COLOR]
[COLOR=black]Sorry for the long post, but I wanted to make everyone aware of my plight (and I guess I am really bugged and did not know what else to do)! [/COLOR] |