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Originally Posted by shekharlele Mclaren, try and see my point here. Roadworx guys have gone to the extent of mis-representing that they are still Skoda ASC. In fact, when asked if the number was Nummer Eins, the reply was 'Yes'. Would Skoda react the same way if I imported some chinese cars and started selling them as Skoda? No way. Skoda themselves say they have faced many such issues with Roadworx. As a brand they can choose to keep quiet, as a responsible brand, they should not.
Skoda needs to address this ASAP. One ad in TOI warning customers is enough. The fact that they choose to keep quiet, is itself appaling. |
Come on - Roadworx is also putting up the Merc, BMW, Audi, VW, Ford, Honda, Toyota, GM logos on their site as if impying that they are authorized by all of these but actually possibly legally meaning that they service cars of all these brands.
Should all the other companies also take action against Roadworx, What about newly started Carnation? One should think about the warranty implications before giving the cars to these guys during the warranty period.
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Originally Posted by shekharlele Berj...
Who is a Skoda rival? I have seen your posts where you type stuff like 'hahahaha'.....honestly, this is not funny. You sure would'nt be doing 'hahahaha' if you had lost 33 K.
How many people logon to company websites before giving their cars for service, especially when they have been using a particular dealership earlier? I agree it is more our fault than Skoda (infact, I requested the mods to change the title in my earlier posts). The point is, despite having so many customers being duped by their ex-dealer, what action are they taking? Couple that with the 'lousy' reputation they have created for themselves with their below par service.
Once again, in your zeal to protect Skoda, try not to ridicule other people's situation in your posts please. |
We all appreciate the loss of 33K - I myself paid 40 K for a Laura AC (with a third party service guy) - after the warranty period had run out. (2.5 years) - But cant blame skoda for that.
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Originally Posted by shekharlele Okay people. Now we have had enough debate on who is at fault, Roadworx, Skoda or my dad in law. I understand the order would be Roadworx, Dad and then, may be Skoda. Can you please help on the following issues in terms of how to handle this going forward:
1. They have given us a letter stating that they will refer the compressor to the company and get back to us in 45 days. In my opinion, Skoda is under no obligation to talk to roadworx or give any such report. We believe Roadworx has gone to another dealer, got it repaired in warranty and taken dough from us. In that case, the other dealer would have kept the old compressor and Roadworx will not be able to return it. We have told them we want our compressor back
2. Once the FIR is filed, we will talk to airtel to retrieve phone records (hopefully, they should have voice logs)
3. Get the cops to be on our side by using some 'connections'
Anything else you guys feel we can do? |
1) YES YOU ARE 100% entitled to either a refund of the amount or the replaced compressor in the original state. The compressor is available for Rs. 34,000 in the Opera house market in mumbai. And you would get good value for even a defective compressor.
2) File an FIR - Sure.
3) Cops on ourside - no comment except that they are supposed to be on our side by default, but we know how things are.
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Originally Posted by hvkumar I think we must find solutions here, and not call each other names. Clearly, Skoda is aware of all the complaints and misrepresentation that is going on, and they have done nothing about it. And to top it all, their own ex-MD runs the outfit that masquerades as a Skoda dealer. Shekhar, you must pursue all remedies against Skoda - but put down everything in writing. Start with writing a formal complaint to both Roadworx and Skoda, along with FIR, and your intention should be to get the cost of the AC reimbursed, after which close the matter and rest in peace. |
They have done some stuf, replaced a guys fabia (gave back the money). Extended service duration to 15,000 kms, dropped cost of spares, and increased warranty on spares to 2 years. - A good start - wish they had solved harish case so that we could focus on other things in life.
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Originally Posted by sgiitk One thing which may be of interest, if it does not compromise the court case will be a scan of the Nummer Eins invoice/bill. What do they represent themselves as? |
YEP that is a good point, you can sue them for it if the invoice / bill or some other document represents them as authorised service providers of Skoda or others, but I suspect that may not be the case.
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Originally Posted by sgiitk @Berj79: Yes this is on the Skoda main page. Has it been there for some time? If so then we cannot fault Skoda about this any more. Maybe the mods should also take a look, put a strong statement about Roadworx/Nummer Eins, and close the thread.
Obviously an innocent person got taken to the cleaners by an unscrupulous bunch! |
It seems to be a new statement, maybe after seeing the post on our site, and it reflects another good move by them - for what it's worth it is towards preventing further such incidents, and we cant say that they are doing nothing about it.
The Statement on their site is major deviation from what any car manufacturer would put on its site and must be appreciated as it is in customer interests.
Nope I dont work for Skoda Either.