I'm heartbroken today.
I reached Hyderabad yesterday for our company's annual conference and we are staying in Sitara Hotel at Ramoji Film City.
I parked my car in their dedicated parking space just behind the hotel. About 30 metres from the main porch.
Some jackass has taken a blade to my car and caused extremely deep scratches on the hood, the passenger side front door and rear door. A small scratch has also been seen on the rear left quarter panel.
We reviewed the CCTV footage (which the hotel is conveniently refusing to give me now) and we can see a black Nissan Micra bearing the number AP28 CJ 2217 coming in. One overweight dude gets out and clearly is seen scratching my car. This car came in at about 3:45 and left by 3:54.
Our conference had started at 3:00 but for some reason I wanted something from my car (I am really not able to remember it now) and I left the conference at 4:10, went up to my room, got my car key and went to the car when I noticed these scratches.
They are absolutely deep and horrific.
I raised hell at the hotel and got the GM involved and they got some police guys to make a visit.
the guy who scratched my car has been traced but he is a friend of a costume designer working for a Kannada movie production. The movie producer is not ready to take action as he will lose his costume designer.
The hotel GM initially spoke very well and assured me he "will take care of me 200%" but now he seems to be going back on his word and saying the police are involved, we will find the guy and make him pay, etc etc etc.
The hotel has a security system where they make a note of every car that comes in and goes and even though Im a guest at the hotel, they didnt allow me to park without giving my phone number or room number.
But this Micra guy was allowed to park and vandalise cars and they didnt take down his phone number.
The security guy is just walking around aimlessly doing timepass. Clearly not doing his job of "guarding" the area.
I am absolutely devastated as I have to now get the car repainted at the showroom and it will never be factory paint. And it's pretty much HALF THE CAR.
I am waiting for a meeting with the VP of this hotel. I am waiting to see how they plan on helping me out on this matter.
I am giving them a chance to sort it out amicably.
The hotel guys clearly dont know how much I love my car.
As soon as I reached the hotel (after a long drive from BLR), I didnt check in. I stood there in the sun, took my bottle of Pro-Klear Waterless Wash and started cleaning up all the bug splatters and everything from the hood, the front number plate and the bumper.
This is the extent to which I take care of my car and then this happens.
I am furious and frustrated.
PS: If the video doesnt play, please check back after a bit.... I just uploaded it and Youtube might still be processing it.
PPS: All I am demanding/requesting from the hotel is to compensate me for the repainting of my car and redoing the detailing that has been done and publicly documented.
I am not interested in getting even ONE RUPEE Extra from the hotel. I am not going to ask to be compensated for the loss of resale value, I am not going to ask for compensation for the amount I will be spending on taxi/Uber when my car is in the workshop.
I want a fair solution.
I just spoke to the GM and unfortunately,(maybe expected), the VP is not here today. Though yesterday everyone said he comes here everyday. He requested for time till tomorrow. So I will give them that time.