Hi Guys, I am back!
First and foremost a big apology, for not updating this thread for so long! I understand that after such an exhaustive review, I definitely owed constant updates of the vehicle to you guys.
Not sure where to start, but one thing I would say is Mahindra has a very good sales staff and a very bad service one.
I am starting the story again where I stopped last. The car has done almost 38k kms till now. Yes, the rate at which it was munching miles has gone far below the initial levels. Actually it was parked most of the time at my Rajasthan home as I was mostly traveling for work and whatever time i was here I was using my Accent more in Delhi.
The small niggles that I had been talking of in my earlier posts are still there. The door still rattles (a separate story about it will come later in the thread), the driver armrest had folding problems and had came free which was sorted properly after two visits to the M.A.S.S in my case, Sri Durga Automobiles New Delhi. The rear AC switch still not replaced. The Ac air recirculation has had problems ever since. They repaired it and it got a bit better but does not match my accent.
Unfortunately, my car met with a freak accident in which the rear door and bumper was damaged. A bus driver decided to test the sturdiness of the Xylo and for a lesson got his bus damaged more then my car. One of the new DTC green buses rammed it from behind on the Gurgaon expressway when a Omni in the front suddenly got its engine seized and my sis, to avoid hitting him steered to the left.
Any ways, got both changed but that stint at Sri Durga Automobiles for the repairs put me out completely. Changing the door and the bumper typically should not take more than one or two weeks at most, but I got mine back after 2 and a half months! That too with constant calls and visits where I had to pursue them to do it. The reason they gave was that the parts are not available. First it was the door itself they waited for. Then was the glass, then was the door molding. Each and every small part took its own sweet time to arrive. Some parts like the 'Mahindra' monogram are yet to be added. The excellent paint job on the door however saved their face as it was the best I could get.
Another major problem that cropped up this January was something that shook my faith in the car a bit. While on way to Jaipur one evening, we heard a small blast/rupturing sound as if some rubber pipe has burst. I thought it as not from the vehicle and continued. A few Kms later we stopped for tea at the Behror midway. As soon as we started back, before we could get out of Behror town, the AC lost cooling and the engine check light started blinking. I immediately pulled over and looked inside the hood and under the car. I could not see anything wrong. No leakage nothing. Even the idle engine sound was the same. I did not shut the engine fearing it might not start back. Thinking I will get it checked in Jaipur, I got back in the car and moved on. But to my fear, the engine felt like it has lost the Turbo. No whistle, no sudden power surge. Even over taking became a pain. Reached Jaipur and next day went to KS Motors in Jaipur only to find closed due to Sunday being an off day. (Strangely all Vehicle dealerships and their workshops are closed on Sundays in Jaipur).
Finally I had to take it to same Sri Durga Automobiles where the super fast service advisers did not listen to the entire thing and concluded that there is some problem in the AC.
They kept the car for 3 days and the fault as told was in the AC wiring where a relay had conked off. Another adviser said it was some problem with the Brake pedal light switch that was shorting. I was not at all convinced with what they told me.
Apart from that, the car had turned totally dirty (Soap water marks all over) coz it was parked near the washing bay and the dealership's highly courteous staff didn't bother to get it cleaned. The reason given: Washing is outsourced to some agent so cant get it done for free for me. Who on earth would refuse to pay for the washing only if they ask about it. I took the car in the same condition home as thought no point arguing at 7:30 in the evening.
This story does not finish here. Will continue....
PS:Mods, please move this thread to Long Term Reviews Thread.