Bangalore: KTM's service quality on a steady decline

neil.jericho · 14th September 2022, 10:29

Quote:

Originally Posted by Sebring

Unfortunately Highlander service standards have slipped big time. I called them (Prathik) over the phone to have a look at my VSTROM as - 'while decelerating, there was a drag'. Spent two hours getting there, was made to wait 40 minutes for the 'expert' Karthik to at least see the bike. But finally when I walked up to him. he was doing a 'full service' on another bike and said he couldn't attend to me. There seems to be some friction between the guys there, could sense it. I was really disappointed as it mean four hours of my time down the drain. Wish I had seen Karthik diagnosing my issue and test his caliber, but that was not to be. Such arrogance could mean the end to this venture

Sebring, was there any reason as to why you had to go to a reputed non OEM garage to get your bike looked at? Considering the history of with your bike's engine and the fact that Suzuki's team has worked on it, will it not be best to leave all the root causes analysis and fixing to the team from the showroom / company? That's what I would do, if I was in your shoes.

Anyways, coming to Highlander, I have never been to the garage. Neither do I know them. However, I have heard excellent feedback on the quality of their workmanship. I feel you are reading too much into your experience. Had the shoe been on the other foot, and it was your bike that was being serviced, you would probably be ticked off if the head mechanic kept pausing his work on your bike, to go and attend to everyone who walked into his garage. I know I would be. That is just how we biking enthusiasts are!

Anyways, hope that you can detail the "drag" issue in depth on your thread and get a resolution to this new problem with your VStrom.

Sebring · 14th September 2022, 13:35

Had called before going there. Anyways, the VSTROM is behaving well when I changed over to XP95

Quote:

Originally Posted by neil.jericho

Had the shoe been on the other foot, and it was your bike that was being serviced, you would probably be ticked off

neil.jericho · 19th September 2022, 18:22

Quote:

Originally Posted by Sebring

Anyways, the VSTROM is behaving well when I changed over to XP95

Thankfully, it looks like it was just a case of bad fuel that was causing the drag!