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-   -   Renault Duster : Official Review (https://www.team-bhp.com/forum/official-new-car-reviews/123824-renault-duster-official-review-362.html)

Very unfortunate that you don't like your new vehicle

Duster 85 PS was known for city drivability with minimal/no lag. This must be something specific to your vehicle. What was SAs response on this?

I'm sorry but these facts would have been very evident when you took the test drive, hope you did. Duster was never known for NVH and fit and finish.

Please keep us posted on the response from Renault

I do not trust the SAs because they are programmed parrots. I have escalated the issues directly to Renault India on their FB page and will be posting the photos of quality issue. Even during my intial feedback I told them about the quality issues and asked them to take a re-look at the pipings for inter-cooler, intake manifold and turbocharger. I have worked on real time testing of turbo's and the whole engine layout just looks cheap. Dealer did not provide a TD vehicle for 85 PS and it was also my last minute decision to go for Duster. Still I did not expect such a cheap 3rd Class vehicle at INR 12 lakhs.

Sad to read about you experience. First of all, please calm down. Most of the issues would have presented them if you had taken a test ride. But, now that the vehicle is home, there isn't much point discussing it. Tackle the issues one at a time. There are solutions to most of the problems if you look around.

Driveability and turbo lag: If there is nothing wrong mechanically, and the service center confirms it is the normal behavior, drive it around some more (maybe till 10k kms) and then consider investing in a tuning box like this one - http://www.team-bhp.com/forum/modifi...ng-box-32.html

ABS issues: Test drive it along with someone from the service center and show them what exactly you mean. Maybe they can identify the potential problem.

Quality issues in the engine bay: It is good that you have involved Renault, but please do not summarily dismiss the service center folks. After all, they will be working on your vehicle as directed by Renault. Talk to them, inspect other Dusters and try to find out what is lacking and get them to correct it. Ask for replacements if they can identify the faults.

Poor NVH and engine noise: Fellow member CMS has done a lot of damping and even installed extra rubber beading to improve the NVH in his car. Check out his solutions here - http://www.team-bhp.com/forum/test-d...ml#post3871250

Uneven panel gaps: Inspect the panels thoroughly. Is it most evident on a particular panel or all over the car? In case it is concentrated around a single area, look for signs of any repair work carried out. We have seen innumerable instances of dealers trying to pass off repaired cars as new. The T-BHP PDI checklist comes handy at such times.

Lacking ORVMs: See if any of the stick on smaller mirrors can help you get a better view. Products like these - http://www.amazon.in/Adjustable-Blin.../dp/B00KNSHO7G
Also check out this thread - http://www.team-bhp.com/forum/street...t-mirrors.html

Basic central locking: Depending on what additional features you want, there are solutions available in the aftermarket.

All the best, and let us know how it goes. Do not start disliking your car so early into the ownership. Give it a fair chance at least. :)

Hi Dry Ice, I got a call from Renault today and they assured of providing assistance through their engineer. I have written a strong mail to them highlighting the major quality issues and root cause of fit and finish problem. I have not scratched my head like this with my previous 5 cars as I have done now. I will keep this thread updated with any new developments.

Frankly I am surprised at your post. Most of the so called gripes would have been very evident in a proper test drive. Assuming they don't have custom made vehicles for test drives and it is the same vehicle's that come of the assembly line that become test drive vehicles also.

It is sad that you had to spend 12 Lakhs and then form this opinion which could have been avoided with a proper test drive and analysis of the vehicle and including reviews of many people on this forum who have reviewed it.

Anyways, now the optiosn are 1) Sell it at a loss and buy your dream car or 2) Live with it till you sell the car. Cause majority of the stuff you complain about are on all the 85 ps dusters. Regarding Lag, there maybe an issue with your Turbo as 85 Ps has no lag.

I have to say that if this rendering makes it to the final production vehicle then it might just be one of the best looking SUVs! It is so damn proportionate and modern looking with everything spot on.

However, the new Duster being tested doesn't resemble this shape at all, what's the catch here?

Hi Folks,

After owning Chevrolet beat for almost 5 years and after moving from Bangalore to Kolkata, finally traded my Beat for Renault Duster 85 PS RXS. So far , it has been about a month and 1500 kms of blissful ownership- puts a smile as soon as I am on the road every time :) . Accessories I have been able to eke out - A rear parking sensor with camera and IRVM display :D

I do not believe in reviews and test drives, because it depends on what a reviewer is looking for and if they were accurate the rate of prediction of failures would have been high. The turbo is fine, I was already in touch with a known tuner from last week and the ECM was remapped yesterday. The tuner has given a trial option for 1000km free of cost. I changed engine oil to 5W40 grade since the stock engine oil was in bad condition. I have been doing TD from yesterday night and seems like performance related issues have been fixed. But my opinion will not change on the quality of insulation, connectors and tapes used in engine bay, they are just cheap. The old RD tuning box is not compatible with this ECM, as confirmed by RD guys to my BIL yesterday.

You don't have to follow other people's test drive reports, but you can do a proper test drive of the same spec vehicle. Looks like Renault make one specially rotten vehicle very different from the test drive vehicle.

I got a call from Renault India today morning. I was clear in my words that a dealer owns the responsibility only when a vehicle reaches its service period and till then OEM is responsible for manufacturing issues. I had sent them a report with all overlooked quality issues and they acknowledged it during my conversation. I have scheduled a meeting with them next week and they are ready to fix the critical issues which I have highlighted.

Would it be okay to put a translucent white sun screen strip on top of the front windshield? And of so, any idea where can get it in the HSR Layout/ Bellandur area in Bangalore? The problem is that when I put down the visor on my Duster, it cuts off vision and without it, the glare is blinding.

Any advice where I can get a strip of sunscreen film fixed at the top of my Duster windshield in the HSR Layout/ Bellandur area in Banaglore? The problem is that when I put the visor down it cuts my view and if I don't, there is a glare. Thanks.

To be honest, I can clearly say that you havent got the same kind of car as mine inspite of being an older one (mine is 2012). I wonder you bought the car without seeing it in the showroom.
- Crisp ABS? I am confused.
- NVH, I got to know the NVH levels of the car even before getting it. Moreover new gen Dusters ahve far far better NVH than the old gen.
-Smaller airfilter, common, whats the point in bigger one if the map doesnt consider the extra air mix and can produce the desired o/p.
Really, sorry, cannot write all, from the points that you have mentioned, I feel you are talking about a different car.

BTW, you remapped the car and you are going to discuss it with Renault, buddy understand your cars warranty is gone, it would be interesting if they attend the vehicle if they come to know about this.

You can use the same bolt. I did it couple of times.

Hi CMS, I am meeting a Renault representative tomorrow at Trident, Mysore Road. I agree to your point that it feels like I am talking about a different car. I had written a mail to Renault with slides of quality issues which I reported to the dealer on the day of delivery itself, after 2 days I got a call from Renault person to whom I explained the overlooked quality issues and possible root cause behind them. He agreed to my observations and assured to help me by arranging a meeting with their Technical team and he responded on time as promised. After this the blower and compressor have developed a problem, :Frustrati.
My point of discussion in tomorrow's meeting will be on

1. Turbo whistle
2. RPM drop during gear shift
3. Quality of insulation tapes (some have peeled off)
4. Unacceptable levels of noise and vibration
5. Poor ABS
6. Ineffective gas filled strut for engine hood
7. Misalignment of Engine hood when closed

@deehunk: Sorry to hear about the issues which you are facing with your vehicle.

I have a strong feeling that from the list of things you have mentioned for discussion, Renault is going to be defensive citing warranty terms and conditions for the following as soon as they come to know about your remap.

I think you should have waited till your discussions are closed with Renault, before taking the remap route.

Good luck for the battle !

Update from today's meeting.

1. I went to the showroom at 11.15 am as per plan
2. I was not willing to talk to dealer, but Renault person backed out last minute
3. There were few customers looking for Duster and Lodgy, Trident people moved me out from the place
4. Two people from Service team came to see my car, I took them for a test drive
5. I tried to reproduce all the issues, also explained the lack of freshness in the brakes.
6. I then asked them to drive the vehicle, only the braking aspect was checked as I noticed
7. We came back from test drive, the vehicle was put to complete scan
8. I observed 3 error codes as they took a snapshot at that point
9. Then their service advisor instructed to clear the error codes and do a reset
10. I just watched these standing at a distance, later they told me that there are no errors and vehicle is fine
11. They told to come back for the 2000km first service, and they would look into the issues if I was not satisfied
12. They acknowledged the problem with gas-filled strut opening but not fixed
13. I showed them the tapes which were peeling off, they just covered it with a new tape (not heat resistant)
14. I showed them the misalignment of head lamps, they attended it promptly
15. But, the hole itself is not drilled in the right position, so no solution
16. They fixed all visible gaps around the bumpers

There was no job card created for the inspection done and no gate pass issued. If they were transparent what prevented them from treating this complaint as a genuine case and file a job card. The absence of Renault person at the spot and no official acknowledgment of work done today points to suspicion. This is exactly the way Skoda India handled my complaint of paint bubbles, there was no job card when the paint issue was fixed, I escalated 2 times demanding a job card and the last time I escalated Mr. Aiyanna left Vinayak Skoda.