Team-BHP - Maruti S-Cross : Official Review

I just got a call from a vendor whom I understand is authorised by Suzuki to take feedback survey on my purchase of S Cross from Nexa and they want to meet me tomorrow. Has anyone got this sort of call seeking face to face meeting? In my previous purchases from Maruthi it was only a customary telephonic feedback call. Once I meet them, will post the details by tomorrow

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Originally Posted by Ananthc (Post 4052842)

I got only call from their customer care during the purchase of both Baleno and S-Cross. I had to rate them for every question asked. I am curious to know what's this face to face survey.

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Originally Posted by Ananthc (Post 4052842)

Yes I had a face to face interview. It was a booklet that he wanted to fill up. Took about 20 minutes in all.

Hello members
I got myself a 1.6 Alpha in Granite Gray yesterday. Have to say that it is one hell of a car. I upgraded from Figo 1st gen 1.2l Duratec (Ran it for 1.75 lac kms in 6.25 years) to this monster and man-o-man I do not have words to describe my feelings. It was hard to let go of my Figo but i do not have any complaints. :)

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Originally Posted by Dr.Naren (Post 4052857)

I got only call from their customer care during the purchase of both Baleno and S-Cross. I had to rate them for every question asked. I am curious to know what's this face to face survey.

Hi Naren, Just wanted to know after how much time did you receive the survey call. I also tried registering on NEXA app however it keeps giving me error "Invalid VIN". However, I am yet to receive the invoice for my car since the dealership's system was down yesterday and as per the SA, he has punched the details in the system today.

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Originally Posted by kpzen (Post 4052245)

Sachin

Thanks for sharing

Few queries

1. As per manual, brake oil and clutch fluid has to be replaced at 20k kms. Any reason why they didn't do that ?

2. Air filter was replaced on your request or for a reason ?

3. Why extra labor has been added for Brake servicing ?

1. I skipped that because of recall from Maruti few days before this service where they changed brake clippers and oils.
2. They replaced it, no specific reason.
3. No Idea, that is not usual?

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Originally Posted by chaudharysaab (Post 4052910)

1. I skipped that because of recall from Maruti few days before this service where they changed brake clippers and oils.
2. They replaced it, no specific reason.
3. No Idea, that is not usual?

Attached is the 20K KM service schedule for DDiS200.

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Originally Posted by roamer012 (Post 4052887)

I got the call within a month after buying the car. It's nothing serious buddy, just a feedback survey. You will be able to log into Nexa App once your details are uploaded in their system.

Congrats on your 1.6 S-Cross. I see couple of 1.6 on road these days and every week at least one Bhpian gets the car :D. I still wonder why Maruti is not importing the engine. Won't the 4500 engines imported be exhausted by now?

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Originally Posted by Dr.Naren (Post 4052923)

I still wonder why Maruti is not importing the engine. Won't the 4500 engines imported be exhausted by now?

+1.

Has Maruti started local production? Or, has Fiat started local production and maruti buying it? Or, only the enthusiastic team-bhpians are buying 1.6?

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Originally Posted by sunejarahul (Post 4052964)

Has anybody got their NEXA Card yet? I have completed an year on the 6th but still haven't got the NEXA Card. My NEXA experience has been the worst of all, if you read my earlier posts. 😞

Yes I have received my Nexa card. It took about 6 months but it did come in a card folder by mail.

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Originally Posted by devrawat (Post 4052610)

Do diesel from different pumps really differ so much? It's a surprise for me. I just go for location convenient pump.

No, the fuel quality of different oil companies is not really different. Its just a perception.

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Originally Posted by Dr.Naren (Post 4052923)

Congrats on your 1.6 S-Cross. I see couple of 1.6 on road these days and every week at least one Bhpian gets the car :D. I still wonder why Maruti is not importing the engine. Won't the 4500 engines imported be exhausted by now?

Thanks for the wishes :). I do not know about the imported engines but the availability of 1.6 is not that scarce. Most of the dealerships in Punjab have at least 2-3 models of 1.6 variant available with them. I got mine within 3 days of booking and even got an August manufactured one.
Further the news of zeta and delta models being discontinued could not be verified as dealer confirmed with their sales officer over speakerphone and he said all the variants of 1.6 engine are being manufactured just that the wait time of such variants is close to one month. same goes for colors such as blue, silver etc.

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Originally Posted by sunejarahul (Post 4052964)

Has anybody got their NEXA Card yet? I have completed an year on the 6th but still haven't got the NEXA Card. My NEXA experience has been the worst of all, if you read my earlier posts. 😞

You need to follow up on this aggressively, if you really need one. After applying for it 3 times from the App, I did not get any response neither from my dealer nor Nexa. So I wrote an email to Nexa regarding this. In few hours after I sent the email, my SA called me and said that "Sir, why did you write to Nexa? It becomes an escalation in that case." I said "That is exactly what it was. What about my Nexa card? How long should I wait for it" Then he says "Sir, I forgot to add your details into the system for the card. I will do it right away. Sir, next time please call me directly for any concerns".

And then I received the card in 6 days at home. So much for a premium service.

The much criticised and very much bad mouthed JK Elanzo 205/60R16 in S-Cross.

I have completed ~20,000KMs / 1 Year and the tyres are as good as new. No signs of ageing / wear and tear. I do not think the tyre needs the kind of verbal abuse it faced on many online forums.

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Originally Posted by Sree73 (Post 4053140)

Agreed!!

I am also running on stock tyres. These tyres have good off road grip and decent enough on roads. I just find the tyre noise on higher side. And Yes, I can definitely live with stock JK tyres. Even my SX4 had stock JK tyres and I had issues after 75 percent of tyre wear.