Can we take British Airways to task??

cheap_deal · 31st December 2006, 18:35

sorry to hear about your baggage. i think the shampoo etc were taken out on purpose thanks to the new EU travel rules (like no creams, lotion, liquids, gels in hand baggage unless they less than 90ml). as for baggage getting lost, it always happens during christmas travel season.
as for me, ive been on BA many times and have never lost my bags, touchwood. in fact usually my first preference of airline is BA as they have pretty short wait times at teh airport for connection flights atleast to the destinations i fly to.

Sam Kapasi · 31st December 2006, 19:31

Quote:

Originally Posted by cheap_deal

sorry to hear about your baggage. i think the shampoo etc were taken out on purpose thanks to the new EU travel rules (like no creams, lotion, liquids, gels in hand baggage unless they less than 90ml).

Hi!!

I definitely don't think his misplaced checked in baggage was in his hand while travelling.

Happy new year!

rjstyles69 · 31st December 2006, 20:00

Quote:

Originally Posted by Sam Kapasi

Hi!!
I definitely don't think his misplaced checked in baggage was in his hand while travelling.

You are right Sam. Baggage Altered

was the check-in bags and not the cabin bags.

cheap_deal · 31st December 2006, 22:16

yes i kno it was the checked in baggage, but after it got misplaced they might have taken it out as a safety precaution. i'm saying this cause something similar happend to a friend travelling on air canada.

WasavaTyres · 31st December 2006, 22:34

Quote:

Originally Posted by cheap_deal

usually my first preference of airline is BA as they have pretty short wait times at teh airport for connection flights atleast to the destinations i fly to.

Must be 'coz the number of people 'jumping' ship seems to be going up

ajmat · 5th January 2007, 09:25

More nonsense from BA - these guys forget that there is something called customers

read here

navin · 5th January 2007, 09:43

Ajmat, you have obviously not experience the joys of flying Alitalia, Air India, etc... In general I find the some EU carriers to be better than most I am refering to Lufthansa, Swiss, Austrian, etc... and not Air France, Alitalia, BA etc.

I flew BA once Frankfurt - London and they lost my bags! How do they do this? It was a direct short haul flight!

ajmat · 5th January 2007, 09:47

I flew Alitalia once London - Milan - Mumbai and quite liked it, mind you this was one month post 9/11 so everything was low capacity

navin · 5th January 2007, 10:00

Quote:

Originally Posted by ajmat

I flew Alitalia once London - Milan - Mumbai and quite liked it, mind you this was one month post 9/11 so everything was low capacity

I would fly Alitalia only if I was going to Milan direct or returning from there direct. With most airlines once you are in transit (and so are your bags) the chances of misplaced bags goes up considerably. BA however is adept at loosing bags on just about any flight.

I recently flew Austrian: Mumbai-Vienna (transit)-Milan (stop over) -Amsterdam (stop over)-Cologne and then from Frankfurt-Vienna (transit) -Mumbai. No bags lost, excellent service both on the plane and at Vienna airport (both at security and passport control). Their planes are old (no sleeper seats) but their staff and service makes up for it. They even offered us cake and coffee/bottled water for a flight that was delayed 45 minutes (so that ppassengers from a fog delayed Heathrow flight could catch up).

rjstyles69 · 5th January 2007, 13:20

hey folks , just a quick update on the claims made.
130$'s have been re-imbursed by BA for the 3 pairs of clothes purchased

.
Roughly around the same price spent for the purchase made.
Still awaiting for the updates on the damaged trolley and missing items.
BA has confirmed receiving the photos and estimates sent to their NY office.

Will keep you all posted with updates.

PS: For folks who read TOI , there is an article on unclaimed baggage @ Heathrow in Terminal's 1 & 4. Clearly points out how bad BA has been with regards to baggage handling.

Cheers for now.

iraghava · 5th January 2007, 14:56

Since we're discussing Alitalia here's my brother's experience this week with all the problems in Delhi with the fog.

01/01

7PM - After hearing the fog news start trying to contact Alitalia & the Airport. No luck for 4 hours, website shows flight cancelled but no repsonse from the airline. Phone was either busy or not picked up.

11PM - Reach airport to find out that Alitialia customers have to go to the Check-in counter but no answer as to what will happen to the flight.

1am - Customers informed they'll be transferred to a hotel and will stay the night there.

02/01

11am - Start trying to contact Alitalia since the hotel says they don't know anything.

1pm - Get connected to their office after being on hold for 45 mins. Told that no status yet, will be informed in the evening.

6pm - Till now no reply to either us or the hotel, phones again not picked up.

11pm - Finally hotel confirms we're not going today also.

03/01

2 pm - Man from Alitalia comes in to take details of passengers for possible re-routing on other carriers. Promises answer by 6pm.

6 pm - No answer yet still waiting.

7:30pm - Finally heard that we are supposed to leave at 8:30pm for the airport.

9pm - At airport total chaos the counters have no information. Catch hold of the Incharge Officer at the Alitalia airport office to know the status, she says we're trying will answer around 10:30pm.

10:45pm - Told they have no idea & other carriers also have no seats, now the incharge gets rude when I ask atleast tell us one time when you can confirm to us the status. She has the audacity to say 2:30am maybe.

12:30pm - Finally my brother's transferred to KLM & given a new ticket. But flight scheduling issues mean he reaches his destination in over 30 hours rather than the ususal 18. And finally I got to go home & sleep peacefully after being disturbed for 3 days since his college was going to throw him out of his class as they are very strict on attendance issues.

Net result never every fly Alitalia. They are crap, the food is crap, service is crap & the attitude to customers is absolutely tardy. No wonder they're bankrrupt & up for sale. I can understand that problems were due to Fog but atleast have the courtersy to inform your passengers & keep them updated.

Nikhilb2008 · 5th January 2007, 18:30

My dad also said Alitalia was crap.....

bigman · 5th January 2007, 21:03

Quote:

Originally Posted by rjstyles69

hey folks , just a quick update on the claims made.
130$'s have been re-imbursed by BA for the 3 pairs of clothes purchased

.
Roughly around the same price spent for the purchase made.
Still awaiting for the updates on the damaged trolley and missing items.
BA has confirmed receiving the photos and estimates sent to their NY office.

Will keep you all posted with updates.

PS: For folks who read TOI , there is an article on unclaimed baggage @ Heathrow in Terminal's 1 & 4. Clearly points out how bad BA has been with regards to baggage handling.

Cheers for now.

Good to hear.

At least they are on their way to reimbursing you. Try this with a carrier like Air India, Uzbekistan etc etc and they will literally make you jump thorugh hoops to even get a reply from them.

Sam Kapasi · 5th January 2007, 22:10

Quote:

Originally Posted by rjstyles69

130$'s have been re-imbursed by BA for the 3 pairs of clothes purchased

.
Roughly around the same price spent for the purchase made.
Still awaiting for the updates on the damaged trolley and missing items.
BA has confirmed receiving the photos and estimates sent to their NY office.

Good news. Glad we got the guys to pay you some money. Do let us know what they pay you for your damaged bags.

See, I told ya, no need to go to court.

rjstyles69 · 5th January 2007, 22:14

Yepp Sam you were right

. Thanks once again to all you folks.

31st December 2006, 18:35	#31
cheap_deal BHPian Join Date: Feb 2006 Location: unknown Posts: 465 Thanked: 8 Times	sorry to hear about your baggage. i think the shampoo etc were taken out on purpose thanks to the new EU travel rules (like no creams, lotion, liquids, gels in hand baggage unless they less than 90ml). as for baggage getting lost, it always happens during christmas travel season. as for me, ive been on BA many times and have never lost my bags, touchwood. in fact usually my first preference of airline is BA as they have pretty short wait times at teh airport for connection flights atleast to the destinations i fly to.
	() Thanks

31st December 2006, 22:16	#34
cheap_deal BHPian Join Date: Feb 2006 Location: unknown Posts: 465 Thanked: 8 Times	yes i kno it was the checked in baggage, but after it got misplaced they might have taken it out as a safety precaution. i'm saying this cause something similar happend to a friend travelling on air canada.
	() Thanks

5th January 2007, 09:25	#36
ajmat Team-BHP Support Join Date: Feb 2004 Location: Bangalore Posts: 15,194 Thanked: 31,445 Times View My Garage	More nonsense from BA - these guys forget that there is something called customers read here
	() Thanks

5th January 2007, 09:43	#37
navin Team-BHP Support Join Date: Mar 2004 Location: Mumbai Posts: 25,414 Thanked: 9,962 Times	Ajmat, you have obviously not experience the joys of flying Alitalia, Air India, etc... In general I find the some EU carriers to be better than most I am refering to Lufthansa, Swiss, Austrian, etc... and not Air France, Alitalia, BA etc. I flew BA once Frankfurt - London and they lost my bags! How do they do this? It was a direct short haul flight! Last edited by navin : 5th January 2007 at 09:52.
	() Thanks

5th January 2007, 09:47	#38
ajmat Team-BHP Support Join Date: Feb 2004 Location: Bangalore Posts: 15,194 Thanked: 31,445 Times View My Garage	I flew Alitalia once London - Milan - Mumbai and quite liked it, mind you this was one month post 9/11 so everything was low capacity
	() Thanks

5th January 2007, 13:20	#40
rjstyles69 Senior - BHPian Join Date: Sep 2006 Location: Bengalooru.. Posts: 4,344 Thanked: 845 Times View My Garage	hey folks , just a quick update on the claims made. 130$'s have been re-imbursed by BA for the 3 pairs of clothes purchased . Roughly around the same price spent for the purchase made. Still awaiting for the updates on the damaged trolley and missing items. BA has confirmed receiving the photos and estimates sent to their NY office. Will keep you all posted with updates. PS: For folks who read TOI , there is an article on unclaimed baggage @ Heathrow in Terminal's 1 & 4. Clearly points out how bad BA has been with regards to baggage handling. Cheers for now. Last edited by rjstyles69 : 5th January 2007 at 13:30.
	() Thanks

5th January 2007, 14:56	#41
iraghava Senior - BHPian Join Date: Oct 2005 Location: Bhaiyyaland Posts: 7,997 Thanked: 281 Times View My Garage	Since we're discussing Alitalia here's my brother's experience this week with all the problems in Delhi with the fog. 01/01 7PM - After hearing the fog news start trying to contact Alitalia & the Airport. No luck for 4 hours, website shows flight cancelled but no repsonse from the airline. Phone was either busy or not picked up. 11PM - Reach airport to find out that Alitialia customers have to go to the Check-in counter but no answer as to what will happen to the flight. 1am - Customers informed they'll be transferred to a hotel and will stay the night there. 02/01 11am - Start trying to contact Alitalia since the hotel says they don't know anything. 1pm - Get connected to their office after being on hold for 45 mins. Told that no status yet, will be informed in the evening. 6pm - Till now no reply to either us or the hotel, phones again not picked up. 11pm - Finally hotel confirms we're not going today also. 03/01 2 pm - Man from Alitalia comes in to take details of passengers for possible re-routing on other carriers. Promises answer by 6pm. 6 pm - No answer yet still waiting. 7:30pm - Finally heard that we are supposed to leave at 8:30pm for the airport. 9pm - At airport total chaos the counters have no information. Catch hold of the Incharge Officer at the Alitalia airport office to know the status, she says we're trying will answer around 10:30pm. 10:45pm - Told they have no idea & other carriers also have no seats, now the incharge gets rude when I ask atleast tell us one time when you can confirm to us the status. She has the audacity to say 2:30am maybe. 12:30pm - Finally my brother's transferred to KLM & given a new ticket. But flight scheduling issues mean he reaches his destination in over 30 hours rather than the ususal 18. And finally I got to go home & sleep peacefully after being disturbed for 3 days since his college was going to throw him out of his class as they are very strict on attendance issues. Net result never every fly Alitalia. They are crap, the food is crap, service is crap & the attitude to customers is absolutely tardy. No wonder they're bankrrupt & up for sale. I can understand that problems were due to Fog but atleast have the courtersy to inform your passengers & keep them updated. Last edited by iraghava : 5th January 2007 at 14:59.
	() Thanks

5th January 2007, 18:30	#42
Nikhilb2008 Distinguished - BHPian Join Date: Jul 2006 Location: Bangalore Posts: 5,195 Thanked: 10,177 Times	My dad also said Alitalia was crap.....
	() Thanks

5th January 2007, 22:14	#45
rjstyles69 Senior - BHPian Join Date: Sep 2006 Location: Bengalooru.. Posts: 4,344 Thanked: 845 Times View My Garage	Yepp Sam you were right . Thanks once again to all you folks.
	() Thanks