PayTM KYC ordeal

KL01toKA03 · 31st May 2019, 10:05

I'm creating this thread to share my experiences while trying to complete Paytm KYC.

Paytm mentions on its site that no payment needs to be done to complete KYC. However, when I go to the KYC centres near my house (North Bangalore), they demand to be paid random amounts ranging from Rs. 50 to 100 per KYC. I hate paying bribes. So, after visiting virtually all KYC centers near me, I decided to complain to Paytm.

I recorded a video of a person demanding money for KYC, and saying that he chooses not to do KYC for me since I refused to pay. I posted that video on Twitter (I'm not too active on Twitter and do not have many followers) and asked Paytm to help me. I got a canned response stating that action would be taken against the person who demanded money for KYC, and that they would send someone home to complete KYC.

I contacted them again on Twitter after their deadline had passed, and they said that the issue would be escalated. After that, Paytm has even stopped responding to me on Twitter.

Has anyone else faced such a situation?

Nav-i-gator · 31st May 2019, 10:19

Well, I got my KYC done in 10 minutes without paying anything. But I have a different grudge with Paytm. Before KYC, the app was giving notifications to complete KYC from some time, while I was not using it. I use Paytm mostly for Uber. So one fine day, I added money to Paytm, and it worked normally (money added, even though KYC was pending). However, while paying, it didn't allow any payment stating that I need to complete KYC.

Now, that got my nerves. No KYC but you can take money from me - no fuss. But you will not allow me to spend, or deposit back to bank!

ariesonu · 31st May 2019, 10:22

File official complaint here against PAYTM
https://pgportal.gov.in/

Regards

KL01toKA03 · 31st May 2019, 10:34

Quote:

Originally Posted by ariesonu

File official complaint here against PAYTM
https://pgportal.gov.in/

Regards

I've done that. Thank you.

sdp1975 · 31st May 2019, 11:29

I got my KYC done about 3 months ago without paying any money. However, my friend had to pay to get his KYC done recently. The KYC centres claim that that PayTM hasn't been paying them their dues and they end up asking money from the customers . Some of them have stopped doing the KYC - they just say the server is down .

While it's inappropriate for the KYC centres to ask for money , I feel the problem is really with PayTM. They're quite generous with their cashbacks and other offers , but at the same don't pay these small time KYC centres their dues. I'm sure PayTM is very much aware of the situation but is doing nothing about it. Unsuprisingly , they stopped responding to you on twitter.

ValarMorghulis · 31st May 2019, 11:32

Did my KYC last Saturday. Paid Rs.30. Had no idea this was supposed to be free!

KL01toKA03 · 31st May 2019, 11:49

Quote:

Originally Posted by sdp1975

While it's inappropriate for the KYC centres to ask for money , I feel the problem is really with PayTM. They're quite generous with their cashbacks and other offers , but at the same don't pay these small time KYC centres their dues. I'm sure PayTM is very much aware of the situation but is doing nothing about it. Unsuprisingly , they stopped responding to you on twitter.

I think this demand for money to complete KYC happens mostly in Bangalore. Some friends in Kerala and Pune have told me that they didn't face the same issue.

DigitalOne · 31st May 2019, 11:54

Quote:

Originally Posted by Nav-i-gator

So one fine day, I added money to Paytm, and it worked normally (money added, even though KYC was pending). However, while paying, it didn't allow any payment stating that I need to complete KYC.

Now, that got my nerves. No KYC but you can take money from me - no fuss. But you will not allow me to spend, or deposit back to bank!

This is my grouse also. My money got similarly blocked in Paytm and I had to do a KYC to get it reactivated. I disputed with the KYC agent that it is a free service, but he simply refused to do it for free. I lost patience and paid Rs.40/-
for KYC. I complained to Paytm later but I don't think they would have taken any action.

dhanushs · 31st May 2019, 19:07

Quote:

Originally Posted by Nav-i-gator

..But I have a different grudge with Paytm. ....

...... Now, that got my nerves. No KYC but you can take money from me - no fuss. But you will not allow me to spend, or deposit back to bank!

Well, this is one of the reasons I guess most of the users have taken KYC. Otherwise, they just move on to a better platform like Tez.

Even I got stuck in this ordeal. A friend wanted to pay me back some money and insisted on PayTM, which now I understand was because they accept credit cards. Once he paid me, I wasn't able to get it to the bank due to lack of KYC and had to go through the same ordeal as the @OP. This was more than a year back.

Well, I'm going ahead and saying a bold statement. I don't think PayTM is running things ethically. But, then if you look deep, most corporates have numerous holes!

boniver · 31st May 2019, 20:09

I got my PayTM KYC done a year ago. This young chap came home on a bicycle in the rain, took a photo of my Aadhar card and uploaded it onto their app, and at the same time I received a notification stating KYC is complete. No charges paid whatsoever.

Nalin1 · 31st May 2019, 20:20

Completed KYC yesterday. The representative came home and completed the formalities in about 10 minutes. No cost and no hassles.

Chetan_Rao · 31st May 2019, 22:34

There was a time a year or so ago, when the Android app had a 'Request home visit' option but the iOS users had to find a nearby KYC point on the app. A pain for the better half as most of those listed close to our home quoted one reason or another to not do it. 'Server Down Saar!' was heard most often.

strawhat · 1st June 2019, 08:39

Recently got the KYC done for my wife here. After us there were a few more who came to get their KYC addressed. Work was completed in 10 mins. The process was smooth and professional throughout. I purchased a mobile screen guard as a token of thanks. If you live in or around HSR, you can give this place a visit.

pandey.jai · 1st June 2019, 09:19

I have not done my KYC with paytm. I was trying to locate their centers but for whatever reason it didn't show me nearby locations. This was a good 6-8 months ago. Never bothered with them after that.

My wife has got her minimum KYC done. I'm just using her account for the time being. I'm not a heavy paytm user - may have done 20 rupees worth of transactions the whole of last month (for some snacks at the office vending machine :P).

zaveed · 1st June 2019, 09:49

I completed my Paytm KYC registration recently and paid 30rs. Even though they say its free of cost none of the smaller shops side would do it for free, some are charging 50 and some 100 depending on the location of the shop.

You can also opt for the Paytm KYC person to visit your home and get the process completed.

31st May 2019, 10:05	#1
KL01toKA03 BHPian Join Date: Jan 2019 Location: Bangalore Posts: 254 Thanked: 1,066 Times	PayTM KYC ordeal I'm creating this thread to share my experiences while trying to complete Paytm KYC. Paytm mentions on its site that no payment needs to be done to complete KYC. However, when I go to the KYC centres near my house (North Bangalore), they demand to be paid random amounts ranging from Rs. 50 to 100 per KYC. I hate paying bribes. So, after visiting virtually all KYC centers near me, I decided to complain to Paytm. I recorded a video of a person demanding money for KYC, and saying that he chooses not to do KYC for me since I refused to pay. I posted that video on Twitter (I'm not too active on Twitter and do not have many followers) and asked Paytm to help me. I got a canned response stating that action would be taken against the person who demanded money for KYC, and that they would send someone home to complete KYC. I contacted them again on Twitter after their deadline had passed, and they said that the issue would be escalated. After that, Paytm has even stopped responding to me on Twitter. Has anyone else faced such a situation? Attached Thumbnails
	() Thanks

31st May 2019, 10:19	#2
Nav-i-gator BHPian Join Date: Sep 2015 Location: Gurgaon/Saigon Posts: 760 Thanked: 2,559 Times	re: PayTM KYC ordeal Well, I got my KYC done in 10 minutes without paying anything. But I have a different grudge with Paytm. Before KYC, the app was giving notifications to complete KYC from some time, while I was not using it. I use Paytm mostly for Uber. So one fine day, I added money to Paytm, and it worked normally (money added, even though KYC was pending). However, while paying, it didn't allow any payment stating that I need to complete KYC. Now, that got my nerves. No KYC but you can take money from me - no fuss. But you will not allow me to spend, or deposit back to bank!
	() Thanks

31st May 2019, 10:22	#3
ariesonu Senior - BHPian Join Date: Mar 2010 Location: Bombay Posts: 1,343 Thanked: 2,444 Times View My Garage	re: PayTM KYC ordeal File official complaint here against PAYTM https://pgportal.gov.in/ Regards
	() Thanks

31st May 2019, 11:29	#5
sdp1975 Senior - BHPian Join Date: Aug 2009 Location: Bangalore Posts: 1,716 Thanked: 1,278 Times View My Garage	re: PayTM KYC ordeal I got my KYC done about 3 months ago without paying any money. However, my friend had to pay to get his KYC done recently. The KYC centres claim that that PayTM hasn't been paying them their dues and they end up asking money from the customers . Some of them have stopped doing the KYC - they just say the server is down . While it's inappropriate for the KYC centres to ask for money , I feel the problem is really with PayTM. They're quite generous with their cashbacks and other offers , but at the same don't pay these small time KYC centres their dues. I'm sure PayTM is very much aware of the situation but is doing nothing about it. Unsuprisingly , they stopped responding to you on twitter. Last edited by sdp1975 : 31st May 2019 at 11:36.
	() Thanks

31st May 2019, 11:32	#6
ValarMorghulis BHPian Join Date: Apr 2019 Location: Bangalore Posts: 414 Thanked: 3,880 Times	re: PayTM KYC ordeal Did my KYC last Saturday. Paid Rs.30. Had no idea this was supposed to be free!
	() Thanks

31st May 2019, 20:09	#10
boniver BHPian Join Date: Mar 2019 Location: Delhi/Calcutta Posts: 747 Thanked: 3,709 Times Infractions: 0/1 (7)	re: PayTM KYC ordeal I got my PayTM KYC done a year ago. This young chap came home on a bicycle in the rain, took a photo of my Aadhar card and uploaded it onto their app, and at the same time I received a notification stating KYC is complete. No charges paid whatsoever.
	() Thanks

31st May 2019, 20:20	#11
Nalin1 BHPian Join Date: Mar 2017 Location: Bangalore Posts: 937 Thanked: 2,787 Times	re: PayTM KYC ordeal Completed KYC yesterday. The representative came home and completed the formalities in about 10 minutes. No cost and no hassles.
	() Thanks

31st May 2019, 22:34	#12
Chetan_Rao Team-BHP Support Join Date: Jul 2010 Location: Bangalore Posts: 6,776 Thanked: 28,191 Times	re: PayTM KYC ordeal There was a time a year or so ago, when the Android app had a 'Request home visit' option but the iOS users had to find a nearby KYC point on the app. A pain for the better half as most of those listed close to our home quoted one reason or another to not do it. 'Server Down Saar!' was heard most often.
	() Thanks

1st June 2019, 08:39	#13
strawhat BHPian Join Date: Jan 2018 Location: SBC/SC/VSKP Posts: 270 Thanked: 501 Times	re: PayTM KYC ordeal Recently got the KYC done for my wife here. After us there were a few more who came to get their KYC addressed. Work was completed in 10 mins. The process was smooth and professional throughout. I purchased a mobile screen guard as a token of thanks. If you live in or around HSR, you can give this place a visit.
	() Thanks

1st June 2019, 09:19	#14
pandey.jai BHPian Join Date: Oct 2018 Location: Various Posts: 107 Thanked: 372 Times	re: PayTM KYC ordeal I have not done my KYC with paytm. I was trying to locate their centers but for whatever reason it didn't show me nearby locations. This was a good 6-8 months ago. Never bothered with them after that. My wife has got her minimum KYC done. I'm just using her account for the time being. I'm not a heavy paytm user - may have done 20 rupees worth of transactions the whole of last month (for some snacks at the office vending machine :P).
	() Thanks

1st June 2019, 09:49	#15
zaveed BHPian Join Date: Dec 2007 Location: Hyderabad Posts: 177 Thanked: 114 Times	re: PayTM KYC ordeal I completed my Paytm KYC registration recently and paid 30rs. Even though they say its free of cost none of the smaller shops side would do it for free, some are charging 50 and some 100 depending on the location of the shop. You can also opt for the Paytm KYC person to visit your home and get the process completed.
	() Thanks