[speedsatya]

This is what I hear from IOCL. I replied back saying I will report this to the ministry of petroleum also as there would be others also who would be aware of this. Why make these 2 attendants as the scapegoats

[MaxTorque]

Originally Posted by speedsatya

This is what I hear from IOCL. I replied back saying I will report this to the ministry of petroleum.

Good to see that IOCL has responded to your complaint. What we don't know is whether they have actually taken action or not. Only you can confirm this by visiting the outlet multiple times.

Now let us see whether our Babus will hear your plea or not.

[AutoAficionado]

This is what I hear from IOCL.

@speedsatya, Now that IOCL has acknowledged their error and apologized for the same, why not take them to task by filing a complaint in the consumer court? I personally feel that we should teach them strong lessons that as consumers, we are serious against any fraudulent things happening and not 'chaltha hai' attituded person.

What say??

Cheers!!!!!!!!

[for_cars1]

Originally Posted by kiranknair

... This happened exactly to my friend in his Amaze. ... He too go a bill for some 37 liters...

Originally Posted by Pattam1234

Hi,
... most cars can fill a lot more than what the service book quotes. This is because there a lots of little pockets which are not taken into the computation.

Originally Posted by StealthBaleno

... Henceforth shall avoid this fuel station.
...

Originally Posted by MaxTorque

Looks like we need to confirm the actual capacity of the fuel tanks from respective manufacturers. The same case has been reported in Honda Amaze, so in my opinion there may be some variation in the stated capacity of the fuel tank and actual capacity of the fuel tank.

Originally Posted by ahmad.007

A car's fuel tank can generally hold 5-10% more fuel than the total capacity mentioned in the specifications. ...

It would be good to know how much exactly the Honda Amaze tank can hold ie., if it can really hold much more than the 37 Liters mentioned in the owner's manual and how many liters more than the stated capacity ?

Confirmation of the actual tank capacity would be useful before making a conclusion to avoid this IOC COCO pump all together.

[sagarpadaki]

In my i20, the tank capacity is 45 litres. But many times I have filled fuel of 45 litres when the needle was almost empty. This has happened at multiple pumps including shell. So the total amount inside the tank should be greater than 50 litres. Dunno if the actual tank capacity is more than 50 litres.

[Dieseldunk]

My 2 cents on the topic.
There is always some spare amount of fuel capacity given in all cars. The main reason is to reduce evaporation or rather maintain the air flow inside the tank .

The manual qunatity specification will allow to optimally fill the fuel rather than fill it to the brim which may not benefit the fuel usage and can sometimes lead to pressure build up inside the tank.
I personally prefer to have the auto cut off or fill till the air vent point and not beyond it.
Cheers
Prasad

[speedsatya]

The fuel tank capacity as mentioned in the manual is 35 litres. But that also depends on Honda's definition of a full tank. It could be the point where the fuel pump nozzle usually cuts off or maybe somewhere lower. That's the reason we see more fuel going in than whatever the manual suggests.

In my case, my car has never given me a FE of less than 20 kpl in the city I had driven 632 kms in city and the e display was showing 22 kpl. Also the indicator level still had 3 levels to empty.which is at least 8 litres. So it was very obvious that these idiots tried to cheat me.

Also, the fact that their system generated receipt showed 7litres less than what the pump display showed is enough for all of us to avoid this gas station completely. And no IOC has also admitted that there was a cheating involved

[i74js]

Another example of cheating reported in news paper.

Cheers

[rohan_iitr]

Oh my God !

This is really scary. Petrol pump owners have actually developed a technology using which they can selectively cheat customers on a selective basis using a remote control to determine the percentage of under-filling.

How is a customer supposed to ensure that this kind of chip and remote control have not been installed in the petrol pump ?

Rohan

[beejay]

Originally Posted by Vkrm_Rghvn

Hello Speedsatya,

Anyways, two weeks ago, I requested the attendant at the IOC pump to fill the petrol tank for Rs.1000/- He started at zero and stopped at Rs. 200/- and shut the tap. When I confronted him, he apologized and started to fill again, but this time from Rs.200/- set point to Rs. 800/- set point (only Rs. 800/- in total hence around 2.5 l deficit). To ensure I do not notice, he started distracting by having pointless talks of mileage with me. I patiently waited for him to complete, took out my mobile and showed him the quantity required for Rs.1000/-. He was dumbstruck and had no words to express and before he could reset the meter to zero, I clicked a picture of him and the meter.

What did you show in your mobile?

[Vkrm_Rghvn]

Originally Posted by beejay

What did you show in your mobile?

I showed him a simple calculation of the quantity required for Rs.1000/-. This helped because the pump counter was not reset. .

[W.A.G.7]

For some reason, I find it difficult to trust all IOC petrol pumps. Long time back in around 2002-2003, when we had our Santro, I was cheated too at an IOC petrol pump near our house. When asked to fill petrol worth 500/- he filled only about 400/- worth of fuel. Sadly at that time, I was naive and didn't realise it till very late However since that incident, I never fill at any IOC bunk. Pune members will know it as the IOC pump near Nal Stop; never ever filll up at that bunk. Those guys are crooks at this particular pump. Instead go to the BPCL petrol pump next to it, or to the HP petrol pump on the opposite side of the road.

EDIT: Good to see that action was taken on your complaint. But on second thoughts, removing the attendants from service is only the corrective action; are they going to do any preventive action as well? Remains to be seen!

[vishwasvr]

Originally Posted by speedsatya

Attachment 1144382

This is what I hear from IOCL. I replied back saying I will report this to the ministry of petroleum also as there would be others also who would be aware of this. Why make these 2 attendants as the scapegoats

Thanks speedsatya for the updates.

Sadly I trusted this place for several years! Little did I know they would turn into crooks!

I stopped frequenting this place because I found it hard to deviate from my work route. But after I read your post, I wanted to check again for myself and guess what? Old habits die hard! I pulled over for a pitstop in my VW Polo and asked him to fill diesel for 500 bucks. No sooner I opened the fuel cap, the attendant was accompanied by some sales guy selling some holiday card. At the first instance, I politely refused whilst keeping an eye on the attendant's movements. After a few seconds the sales guy tried to intensify his pitch almost trying to block my view of the dispenser. At this point I had to give him a piece of my mind and yelled at him! And then he moves away. All the while keeping an eye on the dispenser and the attendant!

I said "Boss I know all your tricks so becareful and don't mess around!" in Kannada to both of them! Lol

Mind you, all this happened in less than 15 seconds! My my! These days just refuelling needs a lot of effort, attention, alertness and adrenaline!

Anyway, I've made up mind too. They've lost a long time customer!

Thanks for the post!

[sauravdc]

Dear all,

I have mixed responses towards IOCL pumps. My childhood was spent in the 80's filling from only & only an IOCL pump we could trust closing our eyes. We carried this trust till about the mid-90s when a short filling in my scooter (700 ml) was immediately made up with an apology.
Today I am told that the same pump has become a dacoit from a thief.
I have moved on to HP pumps whom I find are a shade better. However dacoits exist in all colours. There are HP dacoits too. But the clue is to know which pumps are good and which are not. Forums like ours are exactly the place for knowing these.
There are pumps known to have filled 70lts diesel in a 65lt tank of Tata Safari !!
We cannot know of these chips, or short fueling tricks, but can ensure we are not taken for a 'long' ride. We cannot eliminate the "rides", but at least ensure them to be "short" and the same pumps are not repeated by us in future.

Tank up from a trusted pump near your locality. You can find this from reviews of other car users in your locality.
There is a thread on the trusted pumps in your city on team-bhp. Reading them is useful.
Do full tank every time and preferably when the Fuel meter is at zero. Then you can easily catch if 70lts have been filled in a 65lt tank or not.
If you fill for (say) Rs 1000 midway, all you will be able to see is the fuel meter move a few paces towards F from E. No vehicle gives fuel measurement in lts, all say E or F or in-between. You will never know if you got 17.5 or 15.5 lts looking at the movement of your fuel gauge.
Get down from the vehicle and check the filling yourself. Sitting in the car like a "sahab" and remotely opening & closing the lid, is inviting people steal. After all YOU are paying for the fuel. Also, most cars in India have inherited the European designs, hence fuel inlet in on the LHS of the cars, and Indian cars are right hand driven, making it difficult to read the dispensing machine from the driver's seat.
If the pump attendant tries to "rush" you through the filling, citing long lines of vehicles, you be cool and patient. Customer is the king.
Go to fill fuel when YOU are free, and preferably rush at the pump will be less. You can take your 'own sweet time' to fill. Thereby minimizing chances of "magic tricks" done at batting of an eyelid.
If you are sticking to ONE pump mostly, ensure you build a "relation" with them. Chances of stealing will be less.
Known cautions like ensure zero before start, etc are nevertheless to be exercised.
However, these are a few things I have gathered over time and experience. We cannot eliminate these happenings, but can surely minimize them in our lives.
I personally practice all the points I have preached, and still was taken for a ride in the month of March 2013 for diesel worth Rs 1600. My "mistake": deviating from my trusted pump.

Hope you find it useful.

Regards,
Saurav