[prancinstallion]

Originally Posted by Jaguar

Check the ECU. My 10 year old Verna refused to start and the issue was diagnosed to be a blown ECM. The RSA tech was pretty confident that it was a rat bite or something but after checking everything it turned out to be the ECM. In my case they identified the issue in a day and confirmed it by connecting the ECM of another car. In your case, they might not have a replacement part or probably thinking it is too unlikely to fail this early.

My 11 yr old Verna CRDi too is lying at the HASC waiting for an ECM repair. It all started 3 weeks ago when I noticed vibrations and drastic loss of acceleration even at higher RPMs. The error diagnosed on the OBD is P0201 (fuel injector). They inspected the wiring and fuel injector, and confirmed no issue with them. They couldn't source another ECM for diagnosis so gave me an option of getting the ECM repaired (unofficially) through a vendor. I was quoted 12K. Tried sourcing other contacts for the repair in Hyd, but no success. So approved the ECM repair and waiting for the issue to be resolved.

[Jaguar]

Originally Posted by prancinstallion

My 11 yr old Verna CRDi too is lying at the HASC waiting for an ECM repair. It all started 3 weeks ago when I noticed vibrations and drastic loss of acceleration even at higher RPMs. The error diagnosed on the OBD is P0201 (fuel injector). They inspected the wiring and fuel injector, and confirmed no issue with them. They couldn't source another ECM for diagnosis so gave me an option of getting the ECM repaired (unofficially) through a vendor. I was quoted 12K. Tried sourcing other contacts for the repair in Hyd, but no success. So approved the ECM repair and waiting for the issue to be resolved.

12k is cheap. Hyundai ASS quoted 1.4l for a new ECM or an unofficial repair for half the price. I got it fixed through an FNG for 30k

[digitalnirvana]

Please get your car moved on a flatbed to your nearest HASC in Kolkata even if it is at your own cost. It will not be possible for you to go to Haldia and follow up. Even when the issue is diagnosed and fixed you'll have to go there and do a test drive and drive it back.

Moving it to your nearest service center will also allow you to put pressure and do regular checks.

All the best.

[Gotcha]

Such problems are further compounded by Hyundai's lack of a transparent escalation matrix and deficient customer support communications including on social media.

Has anyone seen the email ID of a higher ranking Hyundai India official on their website except the obscure crsales@hmil.net? Shows that Hyundai still doesn't prioritize enhanced customer support for India.

[Prithwitheraj]

Originally Posted by BlackBeard

Have you contacted the dealership where you bought the car from?

Yes - they are mostly pushing this to the service center dealership now

Originally Posted by BlackBeard

Many extreme thoughts will cross your mind (refund, consumer court, sold a lemon) don't get distracted by these thoughts right now concentrate on solving the breakdown and getting your car back to Kolkata from Haldia.

Yes will prioritize this as off now

Originally Posted by sagarpadaki

'Cleaning' is a term service centers use to say they have removed a part and checked. . Just so that we know they did something.

Ask them to give them in writing what all diagnosis was done if you are taking the car out of the service center so that you have a reference for future.

I have asked them to email me a report but haven't got anything yet! Will escalate to territory manager tomorrow morning

Originally Posted by Gotcha

Such problems are further compounded by Hyundai's lack of a transparent escalation matrix and deficient customer support communications including on social media.

Has anyone seen the email ID of a higher ranking Hyundai India official on their website except the obscure crsales@hmil.net? Shows that Hyundai still doesn't prioritize enhanced customer support for India.

Exactly so - and after sending the escalation email i haven't received a single communication from their upper management to talk about the case!

Also I posted my situation on verna owners group in facebook and it seems there are other people as well who is facing same issue and their issue is unsolved for last 10 months! Adding the conversation after obscuring the personal identifiable information



Now today's update is they still doesn't have a clue on what have happened, and they're still "Following Hyundai's guidelines and trying to find the issue" .

BTW they confirmed that they have checked the ECM module and there's no issue with it. I am unsure how they've done that unless they have a spare ECM module though.


When asked for how many guidelines are left and how much time would it take them to complete - is it one week, two week, three months , the SC had no answers! That's when I demanded to provide me report and plan to ask them to shift the car to a nearer service center.

However that isn't possible if I can't get in touch with someone up from the chain.

Feeling hopeless already!

[BlackBeard]

Originally Posted by Prithwitheraj

Exactly so - and after sending the escalation email i haven't received a single communication from their upper management to talk about the case!

Feeling hopeless already!

Don't be, mechanical troubles can happen to any vehicle.

Have you contacted them via all channels? HMIL website has a helpline, whatsapp number, email..etc

Give them a deadline else ask them to transfer your vehicle to the Kolkata dealers service centre by truck since it will be more convenient for you to follow up.

[Prithwitheraj]

Originally Posted by BlackBeard

Don't be, mechanical troubles can happen to any vehicle.

Have you contacted them via all channels? HMIL website has a helpline, whatsapp number, email..etc

Give them a deadline else ask them to transfer your vehicle to the Kolkata dealers service centre by truck since it will be more convenient for you to follow up.

Yes I have contacted all possible sources.

Just to update everyone, I got an reply to the escalation today a bit before, and I replied to them exactly asking for timeline, visibility and then shifting the car to the nearest sc.

Here's the mail chain attached for reference - will wait for some positive update tomorrow

[BudgetFailure]

Originally Posted by Prithwitheraj

Also I posted my situation on verna owners group in facebook and it seems there are other people as well who is facing same issue and their issue is unsolved for last 10 months! Adding the conversation after obscuring the personal identifiable information

Attachment 2595749

Now today's update is they still doesn't have a clue on what have happened, and they're still "Following Hyundai's guidelines and trying to find the issue" .

Originally Posted by Prithwitheraj

1. No acceleration response when pressing accelerator pedal
2. Car shaking tremendously after starting or when accelerator pedal is pressed
3. There was fat fat (something bursting) sound coming from exhaust
4. Burning smell from engine bay
5. No error code or light in instrument cluster

Very interesting, i faced a very similar situation in my MT Turbo a few weeks ago. it happened on Bangalore Krishnagiri Highway, i had already driven the car for more than 290km and had driven at speed 100+ at the patches which supported it. Near shoolagiri there was jam at the uphill due to trucks. I was driving the car at crawling speeds, when suddenly the car stopped taking acceleration, engine light blinked, no matter how much i pressed it the car wasn't taking race and it was slightly vibrating also. I dont recall any sound as such, but I managed to move the car to the left shoulder with so much difficulty, but i did not let it switch off till we reached the shoulder. I switched off the car, opened the hood, it was all fine. Waited for around 2 mins, switched it on, idled it and then gave race in N a couple of times, it all seemed fine. Drove next 70km with so much ease and no problem in the car.
Very next day I took the car to service centre for quick check up and nothing came out in the diagnosis. Post that i did not face it again.

Now looking at this post and the FB group post that you shared, I am slightly worried about my upcoming 1500km trip. Seems like it is a manufacturing issue affecting multiple units.

Quick note, I had already covered 10,000+ km when this issue happened and now i stand at 13,500km.


This is the recording i had captured, i am depressing full accelerator in this video and managing the gear engagement via clutch.

https://youtube.com/watch?v=7KfAoxfKhLY

[avdhesh15]

I recommend that rather than leaving the vehicle with a bunch of novices who might do more damage to the car, spend your own money and shift the car to Kolkata to your dealer ASAP. I don't think you should look to save some 15-20k in this situation. Once it's in Kolkata near you, it will be easier to track exactly what's going on rather than over calls or WhatsApp which could just be bull.

All the best.

[techwhiz]

Originally Posted by Prithwitheraj

This is definitely not kind of experience with my new Hyundai verna I wanted to post here in team-bhp. I was noting down all the moments with the car since its delivery to make a detailed review. But I had to share this heartbreaking experience here first!

When did you buy the car or what is its manufacturing date?

[Prithwitheraj]

Originally Posted by BudgetFailure

Very interesting, i faced a very similar situation in my MT Turbo a few weeks ago. it happened on Bangalore Krishnagiri Highway, i had already driven the car for more than 290km and had driven at speed 100+ at the patches which supported it. Near shoolagiri there was jam at the uphill due to trucks. I was driving the car at crawling speeds, when suddenly the car stopped taking acceleration, engine light blinked, no matter how much i pressed it the car wasn't taking race and it was slightly vibrating also. I dont recall any sound as such, but I managed to move the car to the left shoulder with so much difficulty, but i did not let it switch off till we reached the shoulder. I switched off the car, opened the hood, it was all fine. Waited for around 2 mins, switched it on, idled it and then gave race in N a couple of times, it all seemed fine. Drove next 70km with so much ease and no problem in the car.
Very next day I took the car to service centre for quick check up and nothing came out in the diagnosis. Post that i did not face it again.

Now looking at this post and the FB group post that you shared, I am slightly worried about my upcoming 1500km trip. Seems like it is a manufacturing issue affecting multiple units.

Quick note, I had already covered 10,000+ km when this issue happened and now i stand at 13,500km.


This is the recording i had captured, i am depressing full accelerator in this video and managing the gear engagement via clutch.

https://Youtube.com/watch?v=7KfAoxfKhLY

This is the exact same issue that happened with me, only difference being the car didn't return to working condition.
It definitely seems this issue is effecting most of the new verna users at different capacity!

Seems Hyundai is selling a half baked product???




Looking at other users report I would suggest you to plan alternatives during your 1500 km road trip. If this thing kicks in , and it kicks in during overtaking it would be fatal. And moreover if this kicks in and doesn't get sorted like my case your whole plan would go for a toss, unless you have a back up plan.

Do let us know what happened, and if this comes to haunt you as well.

Btw can we not come together and demand a solution from HMIL for the issue since multiple users are facing the same issue and the issue can be fatal if it starts at the wrong time

[Gotcha]

What you're describing here is the "limp mode" feature in newer cars which reduces engine functions to a minimum when a fault is detected. If the fault is temporary (such as overheating), the car returns to full performance mode automatically after a restart:

https://www.carwow.co.uk/guides/runn...t-is-limp-mode

https://www.youtube.com/watch?v=bj1HbIkgraw

Originally Posted by BudgetFailure

Very interesting, i faced a very similar situation in my MT Turbo a few weeks ago. it happened on Bangalore Krishnagiri Highway, i had already driven the car for more than 290km and had driven at speed 100+ at the patches which supported it. Near shoolagiri there was jam at the uphill due to trucks. I was driving the car at crawling speeds, when suddenly the car stopped taking acceleration, engine light blinked, no matter how much i pressed it the car wasn't taking race and it was slightly vibrating also. I dont recall any sound as such, but I managed to move the car to the left shoulder with so much difficulty, but i did not let it switch off till we reached the shoulder. I switched off the car, opened the hood, it was all fine. Waited for around 2 mins, switched it on, idled it and then gave race in N a couple of times, it all seemed fine. Drove next 70km with so much ease and no problem in the car.

https://Youtube.com/watch?v=7KfAoxfKhLY

[Straight_curv]

Originally Posted by Prithwitheraj

This is definitely not kind of experience with my new Hyundai verna I wanted to post here in team-bhp. I was noting down all the moments with the car since its delivery to make a detailed review.]

Hi,

I felt bad for your experience and would like to say that just be patient. I almost had the same experience with my new Tata Safari. The thing with a new car is that the ASC also sometimes takes time to find the problem, and with the new car, your components are still settling in. I got back my car after almost a month, but it has been a smooth ride since then.

So as others also advices don't jump the gun, just have some patience let the service center do their thing and also keep a track of all your expenses so that you can ask for a compensation from Hyundai at the end of this fiasco.

[ruskinash]

An excerpt from this article: Sounds like the symptoms you might be having. Note that these are for a different market with different engine options.

https://flip.it/wPEAVM

The worst vehicles to own, according to Prymak, are any Hyundai or Kia. “Virtually every model made from 2011 onward with the 2L or 2.4 L direct injection engines are at risk for engine failure,” he explains. Consumer Reports states that most engine problems for these models stem from a faulty connecting rod bearing. These malfunctions can cause knocking, excessive vibration, and engine stalling. In the worst-case scenario, the connecting rod punctures the engine block, causing an oil leak and sparking an engine fire. “In total, over the past decade, Hyundai and Kia have recalled around 10 million vehicles with these engines,” Prymak adds.

A PBS report from April 1 regarding Hyundai and Kia recalls states, “All told, 13 million vehicles have been recalled for engine problems since 2010.”

[Prithwitheraj]

Originally Posted by ruskinash

An excerpt from this article: Sounds like the symptoms you might be having. Note that these are for a different market with different engine options.

https://flip.it/wPEAVM

this is scary! Not sure what to say.

Originally Posted by Gotcha

What you're describing here is the "limp mode" feature in newer cars which reduces engine functions to a minimum when a fault is detected. If the fault is temporary (such as overheating), the car returns to full performance mode automatically after a restart:

https://www.carwow.co.uk/guides/runn...t-is-limp-mode

https://www.Youtube.com/watch?v=bj1HbIkgraw

What I am wondering is why can't service centers identify the issue after so long.