[anjan_c2007]

I share your concern for the most unexpected and sad moments with your brand new car. To top it all the ASC has still not been able to diagnose the fault. It's good that you are keeping a record of the goings-on and it's also good that you are in touch with the territory head who has offered a timeline for the diagnosis. And if this ASC is still incompetent to diagnose, can the territory head not get the car shifted to a more competent ASC ? They have a good knowledge of which ASC's in their territory are better and the best.

Yes, it's too early to approach any court of law or any other forum with just not even a week old saga. Let things get evened out at the Hyundai level. Trust they will surely get the proper remedies and solutions to make the car fit and fine again.

[Prithwitheraj]

Originally Posted by anjan_c2007

And if this ASC is still incompetent to diagnose, can the territory head not get the car shifted to a more competent ASC ? They have a good knowledge of which ASC's in their territory are better and the best.

I have raised this and asked them the same thing in yesterday's email. Haven't yet received response to the email.

Update on 19.04.2024 -

Since I didn't hear back from them whole morning I was getting a bit restless, and finally was able to collect the contact of Hyundai MD Mr. Unsoo Kim and COO Mr Tarun Garg. I sent my concerns to them at around 2.30 pm today.

After a couple of hours I spoke with the territory manager, and all she had to say that they need time, I agreed and asked them that fine please confirm me over email how much time they need to diagnose the issue, on which she didn't agree. I stressed on the same and she said she'll try to get some time line sent to me - am still awaiting for the same.

Within half an hour of the previous conversation I get a call from Hyundai India head office from their head of customer service who said he got to know about my issue from someone(Didn't mention from whom though even when specifically asked for). He listened to my grievance again, got to know the details and told me that he will be looking into this on top priority and will have some update by tomorrow on time line and diagnosis by 1 pm.

Again after half an hour I got another call from GM of the Service center who wanted to change the loaner car from the beaten grand i10 to Venue N line. When I refused saying that it's not the loaner car that I am concerned about, rather I need my car back on road ASAP. He still insisted to change the same and I had to agree. They will send the new one and change the loaner car tomorrow afternoon.

Seems like somehow the issue is now on the proper radar and hopefully things will move in the right direction from now on.

I will eagerly wait for tomorrow's update and hope for a positive one (fingers crossed)

[SilverSmoke]

Great update. Seems like they will not disclose the issue till they have the entire blueprint of the situation in their hand.

[BlackBeard]

Originally Posted by Prithwitheraj

and finally was able to collect the contact of Hyundai MD Mr. Unsoo Kim and COO Mr Tarun Garg. I sent my concerns to them at around 2.30 pm today...

Never underestimate the effects of social media
You never know who is watching and reading.

I'm glad things are moving in the right direction with your car.

[sameerpatel90]

Upon reviewing this community post, I encountered a similar concern with one of our customer's vehicles.

After conducting a thorough examination of the vehicle, it became evident that the timing was off due to crank pulley slippage caused by a small notch.

I refrain from making blanket conclusions. If the ASC team has conducted a thorough diagnosis, including checking the intake and exhaust system, as well as the fuel system, the timing becomes the final aspect to consider. It is often overlooked by many workshop technicians, leading to frustration when the issue remains unidentified and pressure mounts.

I would appreciate it if you could facilitate communication with the Hyundai service team to gain insight into the current status of the diagnosis. This will enable us to take appropriate action accordingly.

Please feel free to reach out to me via phone or WhatsApp at +91 8238007713. As the Service Head for a Jeep Dealership based in Andhra Pradesh, I am fully committed to providing you with the utmost assistance and support within my scope of responsibility. Rest assured; I will dedicate my efforts to ensuring your needs are met to the highest standard possible.

[Prithwitheraj]

Originally Posted by sameerpatel90

Upon reviewing this community post, I encountered a similar concern with one of our customer's vehicles.

Thanks a lot for sharing your insight. I have saved your number and reach out to you in future if further help is required.

Tomorrow when I speak with the dealership I will raise the aspect that you pointed out. Who knows maybe that's the one they're overlooking.

[Prithwitheraj]

Update for 20.04.2024

I got a call from service center manager at about 12.30 pm that the issue of my car is sorted and they had to change the fuel pump, and they have tested the car and its running fine. I asked them to test for another day and I will pick it up tomorrow morning.

Next I called their customer service head and he said that they are not done yet they wanted to check the catalytic converter as well and want to do prolonged tests to make sure every thing is fine. I agreed and he said he is sending a better courtesy car. He will mostly get the car delivered by mid of next week.

I got sent a new creta n line automatic as courtesy car in place of the grand i10 today evening.

Things seems are in the right direction. Hopefully things are going to be solved now once and for all.

[Prithwitheraj]

Update for 21.04.2024

I got and email from the sc that since changing fuel pump they have ran 192 kms and car is working fine. They have also changed catalytic converter as a precautionary measures and still would like to test the car couple more days.

Hope this issue is sorted once and for all!

[Prithwitheraj]

Update for 23.04.2024 -


Sc have confirmed issue resolution after prolonged testing and I will go and pick up the car on 27th. Since it will be approx. 120 km far away I will be able to test the car for some time . The plan is if any issue occurs within then I will again provide the car to the nearest SC and continue with the current communication.

[ndinesh]

Glad to hear that your ordeal is nearing an end. Did they confirm which was the faulty part? Is it fuel pump or catalytic converter? Try and get the accurate diagnosis in writing from them.

[BlackBeard]

Originally Posted by Prithwitheraj

Sc have confirmed issue resolution after prolonged testing and I will go and pick up the car on 27th.

Wish you a trouble free ownership henceforth.

Have they given you a final report of the breakdown? Make sure the service report states all details of parts replaced. Is Hyundai service App based, similar to Toyota?

And yes do use the car extensively henceforth..

[SamDiablo]

Originally Posted by Prithwitheraj

Update for 23.04.2024 -


Sc have confirmed issue resolution after prolonged testing and I will go and pick up the car on 27th. Since it will be approx. 120 km far away I will be able to test the car for some time . The plan is if any issue occurs within then I will again provide the car to the nearest SC and continue with the current communication.

Hi Prithiwi,

Hope you were able to pick your car and it's working fine now. If you don’t mind please can you update on latest? Thanks

[Prithwitheraj]

Hi all,

I did got my car back last Saturday. I drove approx 250 kms post that, and never had the issue resurfaced.

I will keep observing, but hopefully this is resolved once and for all.

Now there's another issue that's popping up, ISG, idle stop and go feature is now failing every now and then.

It's working at the start of each drive and after a couple of times it simply fails with orange indicator.


I guess I will again have to take it to a service center to sort it.

Thought Hyundai makes reliable machines! The initial experience doesn't tally with the same.

[BudgetFailure]

Originally Posted by Prithwitheraj

I guess I will again have to take it to a service center to sort it.

Thought Hyundai makes reliable machines! The initial experience doesn't tally with the same.

I just completed a 1400 km trip across different terrains in 7 days. Did not face a single problem. I think you should get it thoroughly checked and get any issue rectified. Hopefully you will have a better ownership experience soon.

[Prithwitheraj]

Originally Posted by BudgetFailure

I just completed a 1400 km trip across different terrains in 7 days. Did not face a single problem. I think you should get it thoroughly checked and get any issue rectified.

It's great to hear that! Hopey power loss issue is resolved as well

Yeah. I will see why again the ISG is malfunctioning, will go to a nearby dealer soon. And hopefully they'll be able to sort it out