2002 TCIC EX 4x4 Safari issues ( Please accept my apologies if I have posted this in the wrong section)
My post has two questions in it so a bit of a background before I post the queries
I own a TATA SAFARI 2002 TCIC 4x4 EX.On a recent trip to Aurangabad the alternator suddenly gave a surge of excess current thus blowing out the main fuses and in short all the electricals. Being stranded on the roadside ( and thanks to TATA not providing a circuit diagram) it took us a lot of time to get it done with the assistance of a BRILLIANT ( no sarcasm intended) mechanic. The only thing we could not fix was the engine immobiliser so we bypassed that.
Upon our return to Bombay we gave the car to the TATA MOTORS company workshop at Worli..not a dealer mind you but the company workshop.
On seeing the unit they first refused to acknowledge that it was the unit sold with the car. Only after showing them the magnetic card number and the unit serial no on the TATA motors stamped magnetic card and the device did they accept that it was an original.Fine mental assault number one dealt with...but wait for the second one.
They brazenly said that WE DON"T KNOW HOW TO REWIRE AND REPROGRAM THIS SORT OF DEVICE AS WE HAVE NEVER SEEN A DEVICE SUCH AS THIS BEFORE "ABHI DICOR MAIN TOH AGAL HAI" and they told me to take it to the dealer service centre ( Wasan or fortune ,either)
I just cannot digest the fact that the company themselves cannot solve the problem and the attitude of the service adviser ( Mr. Parag..any one who goes to the worli workshop please proay you don't get Parag ,I have had many horrible runins with him ,his only goal is to get the car out as quick as possible if there is a problem that requires time he just says "It can't be done"
No wonder their cars don't sell as much as they should they and let me be clear I am an absolute TATA fan I support their cars ( and have owned the 206,the estate and the Safari in question) to the hilt but their service is really the dumps.
NOw my question is firstly all my previous TATA cars have had the same problem of a sudden surge in output from the alternator ,the 206 the Estate and the Safari ( it had a similar problem,,this is the second time) but each time only a part of the alternator would get affected..e.g. regulator/rectifier. Any thoughts on what might we going on,,you can instantly make out something is wrong like for instance if the AC is on the blower speeds rises dramatically on it's own the stereo volume increases the horn volumes as well.
The second question is ( and again sorry for repeating) but how can a COMPANY WORKSHOP SAY "WE DON'T KNOW HOW TO FIX THIS" to a degree I can digest the bad service issues and opnely admitting this is a shocker.
Thanks
Anosh.F.Dhondy
P.S. keeping in wth the context of this psot I wlould greatly appreciate if any one can provide me with the circuit diagrams for the TCIC 2002 Safari cause we use this only on highways and knowing TATA electrics things do go wrong and I don't like the way roadside guys test the current with the sparking technique
Thanks again |