Grande Punto Problem. EDIT: Protest Pics on Pg 6. Update on Pg 14

pawan_pullarwar · 14th December 2009, 15:04

The first pic shows the wear, if you see the middle of the tyre, it worn out. 2nd pic has no wear.

Seeler_Rebeiro · 14th December 2009, 17:17

Quote:

Originally Posted by pawan_pullarwar

The first pic shows the wear, if you see the middle of the tyre, it worn out. 2nd pic has no wear.

what is the tyre pressure you usually fill in ?

sdp1975 · 31st January 2010, 10:34

Any updates from Sachin, has the problem been rectified ?

pawan_pullarwar · 1st February 2010, 01:28

I dropped him mail. Waiting for his response

pawan_pullarwar · 1st February 2010, 14:44

Hello Everybody,

Seems like Fiat is taking care of their customer. Below is the Sachin's response. Though final decesion will only confirm how much Fiat is taking care of ***.

Sorry didnt reply / mail in a long time, actualy got a bit busy in work and even the guys from Tatamotors and Fiat had asked for some time to arrive to some decision. The problem is still there and they have inspected and found the fact that the problem is not rectified and just last saturday got a call from Gopal that the Tatamotors / Fiat people wants to have a final meeting this week itself(for what reason i am still not clear). However will update you an the outcome. Thanks a lot for your support.

ObsessedByFIAT · 1st February 2010, 15:44

Looks like FIAT is not going to take any chances this time! If they have read the story of what all happened with the Skoda, they would rather arrive at a decision sooner than later!

Well jokes apart, be it any reason, FIAT is still the apple of my eye and still consider it the best vehicle on Indian roads.

Wish you all the best for your next meeting and hope that they finally arrive at a decision. Kidly keep us posted on what happens....

gemithomas · 12th February 2010, 14:59

would be great if fiat could do anything meaningful and helpful to the customer. It would mean that FIAT A.S.S is at par with others if not a little better

rg_chn · 12th February 2010, 15:57

pawan, its been 12 days, any update? Has the problem been solved?

pawan_pullarwar · 15th February 2010, 13:12

Sachin had meeting with Mangesh and other from Fiat. They are saying that problem is minimized but not yet solved. They asked Sachin to give his car for some more Trial and Error. But this time Sachin asked them to give the proper suggestion. He also told them his car is not for Fiat R&D and Fiat is not paying for it.

He painted his car on Bonet and Rear Windows and written in big later that he is regreting buying this car.

I will post his car's pics soon.

DarshanS · 15th February 2010, 13:47

I have been following your thread for sometime since I was looking for a replacement car for my wife. She drives a 5 year old Zen and Punto was shortlisted. Difficult to convince me now!

Fiat has been hit badly in India on it's earlier attempt to gain market penetration and now trying to build their image at second time (perhaps last!). I don't think this suggestion will give you a new car but definately give the problem the attention it deserves.
1. Send a written complaint through registered courier addressed to Fiat Customer Service cell with copy to CEO, Fiat India.
2. Give 2 weeks to revert back
3. If you don't get any constructive response within 2 weeks, approach newspapers and news television. These people are hungry for news these days and will help you to take the dealers or manufacturer to task.

Sn1p3r · 15th February 2010, 17:26

Sad to see a new vehcile owner to go through this unprofessional attitude. I am just thinking if it was someone in Sout/East or North then what was the plan B from FIAT technical team, drive the car or just not even think of taking up the issue.

It is that simple for FIAT to just buyback this car for testing, maybe this results in better QA for new ones and save FIAT a headache of a recall.

The owner is happy and sings melody to enhance company's reputation and the dealer also gets to save face.

I hope things get sorted out soon.

A suggestion: Try consumer court and ask Sachin not to write anything to give opposition a chance to get back in the court. He has a good case and FIAT is bound to repay with legal fee and harrasment.

Cheers!

wildon · 15th February 2010, 17:55

Quote:

Originally Posted by pawan_pullarwar

He painted his car on Bonet and Rear Windows and written in big later that he is regreting buying this car.

FIAT is just asked for this.
Its shows the pain of an owner who can't use the car after paying his hard earned money.

raul · 15th February 2010, 18:07

I empathize with Sachin but it seems there has been full support from the dealer, and manufacturer all along but they are unable to resolve the problem.

I think the problem usually is rude arrogant behavior and unwillingness to take responsibility, in this case we are seeing everyone from MD onwards is involved and trying to rectify the issue, free tyres, free alloys, these sort of things are rarely done here, so its not all lost. Some posters have referenced unprofessional attitude but there is no evidence of this on this thread.

Clearly Fiat is trying to solve the problem and address customer issue but failing in the technical aspects and while I can totally understand sachin's frustration of being unable to resolve the issue over a longish period, fiat bashing at least in this case seems misplaced, perhaps at one point they will replace the car, but can't blame them for trying to rectify the problem first.

Live To Jive · 15th February 2010, 18:14

Quote:

Originally Posted by kratos11

But his office mate who owns a Punto told him to look for some other options as his Punto was giving a FE of 12 which he considered low.

Today he called me & told he had zeroed on swift VXI,reason Being a complete novice in terms of cars he dint wanted to take any chance with FIAT,Indica Vista was his other choice.

For Pune that milege seems OK. The Swift Petrol will give you the same milege. The Swift Diesel is the one which gives the excellent milege.

Quote:

Originally Posted by anachronix

To add to all this confusion, the dealer has infact offered you free set of tires during your initial complaint which always raises huge doubts about the dealer trying to hide something big!

.

Yea it looks like the dealer sold a damaged car.

NevGin · 15th February 2010, 18:35

While there is support from the dealer and manufacturer, I certainly agree that the car in question is not for Fiat's R&D. The wear that they are causing by testing it over and over again without coming out with something close to a solution is not in good light.

This does not remain a nice new car that one thought they'd keep for years and enjoy. It becomes somewhat of a used car that has had countless of people thrashing her all over the place in the name of testing. In my opinion, let them them replace his car first and then do all the testing that they want.

14th December 2009, 15:04	#61
pawan_pullarwar BHPian Join Date: Mar 2006 Location: Pune - Now in Munich, Germany Posts: 778 Thanked: 129 Times	The first pic shows the wear, if you see the middle of the tyre, it worn out. 2nd pic has no wear.
	() Thanks

31st January 2010, 10:34	#63
sdp1975 Senior - BHPian Join Date: Aug 2009 Location: Bangalore Posts: 1,700 Thanked: 1,273 Times View My Garage	Any updates from Sachin, has the problem been rectified ?
	() Thanks

1st February 2010, 01:28	#64
pawan_pullarwar BHPian Join Date: Mar 2006 Location: Pune - Now in Munich, Germany Posts: 778 Thanked: 129 Times	I dropped him mail. Waiting for his response
	() Thanks

1st February 2010, 14:44	#65
pawan_pullarwar BHPian Join Date: Mar 2006 Location: Pune - Now in Munich, Germany Posts: 778 Thanked: 129 Times	Hello Everybody, Seems like Fiat is taking care of their customer. Below is the Sachin's response. Though final decesion will only confirm how much Fiat is taking care of ***. Sorry didnt reply / mail in a long time, actualy got a bit busy in work and even the guys from Tatamotors and Fiat had asked for some time to arrive to some decision. The problem is still there and they have inspected and found the fact that the problem is not rectified and just last saturday got a call from Gopal that the Tatamotors / Fiat people wants to have a final meeting this week itself(for what reason i am still not clear). However will update you an the outcome. Thanks a lot for your support.
	() Thanks

1st February 2010, 15:44	#66
ObsessedByFIAT BHPian Join Date: Jan 2009 Location: - Posts: 956 Thanked: 1,105 Times	Looks like FIAT is not going to take any chances this time! If they have read the story of what all happened with the Skoda, they would rather arrive at a decision sooner than later! Well jokes apart, be it any reason, FIAT is still the apple of my eye and still consider it the best vehicle on Indian roads. Wish you all the best for your next meeting and hope that they finally arrive at a decision. Kidly keep us posted on what happens....
	() Thanks

12th February 2010, 14:59	#67
gemithomas Senior - BHPian Join Date: Jan 2007 Location: Trivandrum Posts: 2,366 Thanked: 143 Times View My Garage	would be great if fiat could do anything meaningful and helpful to the customer. It would mean that FIAT A.S.S is at par with others if not a little better
	() Thanks

12th February 2010, 15:57	#68
rg_chn BHPian Join Date: Oct 2008 Location: K.S.A Posts: 343 Thanked: 3 Times	pawan, its been 12 days, any update? Has the problem been solved?
	() Thanks

15th February 2010, 13:12	#69
pawan_pullarwar BHPian Join Date: Mar 2006 Location: Pune - Now in Munich, Germany Posts: 778 Thanked: 129 Times	Sachin had meeting with Mangesh and other from Fiat. They are saying that problem is minimized but not yet solved. They asked Sachin to give his car for some more Trial and Error. But this time Sachin asked them to give the proper suggestion. He also told them his car is not for Fiat R&D and Fiat is not paying for it. He painted his car on Bonet and Rear Windows and written in big later that he is regreting buying this car. I will post his car's pics soon.
	() Thanks

15th February 2010, 13:47	#70
DarshanS BHPian Join Date: Feb 2008 Location: Dubai/Goa Posts: 39 Thanked: Once	I have been following your thread for sometime since I was looking for a replacement car for my wife. She drives a 5 year old Zen and Punto was shortlisted. Difficult to convince me now! Fiat has been hit badly in India on it's earlier attempt to gain market penetration and now trying to build their image at second time (perhaps last!). I don't think this suggestion will give you a new car but definately give the problem the attention it deserves. 1. Send a written complaint through registered courier addressed to Fiat Customer Service cell with copy to CEO, Fiat India. 2. Give 2 weeks to revert back 3. If you don't get any constructive response within 2 weeks, approach newspapers and news television. These people are hungry for news these days and will help you to take the dealers or manufacturer to task.
	() Thanks

15th February 2010, 17:26	#71
Sn1p3r Senior - BHPian Join Date: Jul 2009 Location: Germany Posts: 1,022 Thanked: 231 Times View My Garage	Sad to see a new vehcile owner to go through this unprofessional attitude. I am just thinking if it was someone in Sout/East or North then what was the plan B from FIAT technical team, drive the car or just not even think of taking up the issue. It is that simple for FIAT to just buyback this car for testing, maybe this results in better QA for new ones and save FIAT a headache of a recall. The owner is happy and sings melody to enhance company's reputation and the dealer also gets to save face. I hope things get sorted out soon. A suggestion: Try consumer court and ask Sachin not to write anything to give opposition a chance to get back in the court. He has a good case and FIAT is bound to repay with legal fee and harrasment. Cheers!
	() Thanks

15th February 2010, 18:07	#73
raul BHPian Join Date: Jul 2004 Location: Pune Posts: 920 Thanked: 372 Times	I empathize with Sachin but it seems there has been full support from the dealer, and manufacturer all along but they are unable to resolve the problem. I think the problem usually is rude arrogant behavior and unwillingness to take responsibility, in this case we are seeing everyone from MD onwards is involved and trying to rectify the issue, free tyres, free alloys, these sort of things are rarely done here, so its not all lost. Some posters have referenced unprofessional attitude but there is no evidence of this on this thread. Clearly Fiat is trying to solve the problem and address customer issue but failing in the technical aspects and while I can totally understand sachin's frustration of being unable to resolve the issue over a longish period, fiat bashing at least in this case seems misplaced, perhaps at one point they will replace the car, but can't blame them for trying to rectify the problem first.
	() Thanks

15th February 2010, 18:35	#75
NevGin BHPian Join Date: May 2009 Location: Bombay Posts: 503 Thanked: 437 Times	While there is support from the dealer and manufacturer, I certainly agree that the car in question is not for Fiat's R&D. The wear that they are causing by testing it over and over again without coming out with something close to a solution is not in good light. This does not remain a nice new car that one thought they'd keep for years and enjoy. It becomes somewhat of a used car that has had countless of people thrashing her all over the place in the name of testing. In my opinion, let them them replace his car first and then do all the testing that they want.
	() Thanks