My Figo's boot has some crack marks!!

alpha1 · 31st August 2010, 12:35

So ppl here think that metal is brittle like concrete and will have "crack" marks even on low impacts?

The cracks which is shown is not possible to get in a small accident.
Looks more like a "congenital defect" - wherein proper welding was not done.

anilisanil · 31st August 2010, 13:04

Quote:

Originally Posted by anilisanil

The crack is leaking water, showed it to the driver who was sent for collecting the vehicle, will talk to the service center guys and would let you know!

The water leak is not from the crack but from else where "it seems". The sealant thing happened when they tried to remove a dent it seems!

In any which way, I will wait and see the car to be delivered back and then assess on what has to be done!

mathew1105 · 1st September 2010, 22:23

Hey Anil, I checked mine only this morning and guess what, Mine looks cracked too. I'll post the pictures tomorrow. I have another question for the other Figo owners. The rear Hatch the panel gaps are 'uneven'. The Gap on the right is more than it is on the left. and the Glass area (over the parcel tray) behind the rear window, The gap is more on the left than it is on the right!! Do not have the pictures of it. Will post it, along with the 'crack pictures' tomorrow.
I have emailed Ford the pictures, waiting for a response from them.

anilisanil · 1st September 2010, 22:29

Mathew, sorry to say but I suspect some foul play from the dealer, improperly painted door and now inconsistent gaps!

The sealant can crack for small impacts too. I got mine repaired will post my pics soon!

mathew1105 · 1st September 2010, 23:00

I'm kind of confused at this point Anil. I googled to see if anyone has a similar issue. So far I was able to find at least two people with the same issue 'uneven gaps' at the rear.

here's one link,

http://www.clientcomplain.com/Ford_I...s-3208-SC.html

We cannot rule out the possibility of 'Dealer's foul play' as well. Because They kept telling me my car's ready, but inspite of me asking several times to show me the car before it goes for registration, they never did.
I had actually sold my other car and I had a hard time without a vehicle (A 3 year old to be dropped at school and a pregnant wife), So I hoped that everything will work out good. only after I noticed the paint flaw, I really started looking really closely to see if there's any other problem, I ended up finding the panel gaps and now the crack.
Should I just call the 1-800 number and talk to someone or wait for them to reply to my email? They take atleast a week to respond to emails.

rajeev k · 1st September 2010, 23:57

Here what is to be noted is that all figos have such sealant applied on a joint which appears as patch. In the hit the joint, perhaps press fit got away and the gap is seen as in the photo.
Others by seing the normal patch also getting perhaps, confused.
In no way such wide gap is normal in a production car.

mathew1105 · 2nd September 2010, 12:27

Hey Guys,

here's the picture of the cracked seal inside the spare wheel compartment. The other pictures are the panel gap on the glass area behind the rear windows. If you see there's almost no gap on the right, While on the left glass the key can go in.

I also called ford customer care, The rep said, someone will give me a call back before the end of today.

anilisanil · 2nd September 2010, 12:44

Awww! I never observed so close, let me just have a look and get back to you. But it seems you have got a lemon! But let me confirm mine first!

The sealant crack in my boot was said to be due to the impact, which I bought. But they corrected it now, if it gives off again then I will have to take it up with the Ford seriously. But as of now it seems OK!

anilisanil · 3rd September 2010, 14:15

Hey I checked my car for the panel gaps, they are not consistent (minor variations) but not too sure if they are as much as you are having (I had the similar issue of key not going in one side) but the gaps are consistent for the eyes at least

mathew1105 · 9th September 2010, 00:52

Hey Anil, sorry for the late update. I was at the Ford showroom (MPL) on Saturday to take delivery of my Brother's Figo.I happend to talk to the sales manager there, I showed him the flaws in the car. He told me that the Cracked seal is common in all Figos and I actually checked on a few and they all had it.
For the Inconsistent panel gap on the Hatch, He said it's an alignment problem and it can be fixed. First person to actually tell me what the real problem is!!
The inconsistent Gap on the glass area behind the rear window was there in almost all of the cars they had on display.
The paint flaw was there on my brother's car as well (Just like mine) I showed it to the Sales rep at the time of the delivery, he said they'll fix that one too. I checked a couple of other cars there, They did not have though.
On Monday, I happend to go to another branch of (MPL) Ford to get the fog lamps fixed in my brother car. They had a few Figos there ready for delivery, I was able to find the same paint flaw (on the hatch door) on atleast two cars.
It looks like the QA dept is on Vacation at the Ford plant

. There's no point in emailing the customer service and the president's desk. I'm looking for an email ID for someone at Ford who would actually take these things seriously. Not as a complaint, I just want to bring it to their attention, So they can fix it.

wildon · 9th September 2010, 01:48

what i got from the wiki and other sites that

" Figo is actually the last model of Fiesta hathback (Mark V produced up to ’08) with a titivated body to make it look more contemporary."

This Mark V fiesta length is 3,918–3,924 mm (154.3–154.5 in) Brazil Hatchback: 3,930 mm (155 in)

Our Figo' length is 3795 mm

My wild guess is " a chopping problem" ??

anilisanil · 9th September 2010, 10:53

Quote:

Originally Posted by wildon

what i got from the wiki and other sites that

" Figo is actually the last model of Fiesta hathback (Mark V produced up to ’08) with a titivated body to make it look more contemporary."

This Mark V fiesta length is 3,918–3,924 mm (154.3–154.5 in) Brazil Hatchback: 3,930 mm (155 in)

Our Figo' length is 3795 mm

My wild guess is " a chopping problem" ??

I knew Ford is good at chopping things! But this (the cracks at the sealants) cannot be sold to everyone as is! This is something very bad by ford (due to localization?) I am not sure how a normal silicon sealant could develop such cracks!

Even in my figo Ford sent the hatch door (the replaced one) without sealing the holes and hence the water was leaking and it took the service center 3 complete days to discover the error and they could not find it unless I went there and spent my whole saturday!

But it was a good experience, I gave them my two cents and got all minor scratches repaired citing the time wasted!

Spent two days without car but saved a couple of thousands

Captain Slow · 9th September 2010, 12:25

Sorry for the late reply. Here is my Figos boot.

mathew1105
did anyone from ford call you back?

anilisanil · 9th September 2010, 12:36

Quote:

Originally Posted by Captain Slow

Sorry for the late reply. Here is my Figos boot.

mathew1105
did anyone from ford call you back?

If you are talking about the cracks issue, I was contacted by Ford by their facbook home page administrator. However, my problem was solved by the service center and hence I informer her the same!

Looks like I will have to get in touch again to cite this thread so that they will have an idea about how their car's quality control is!

Quote:

Originally Posted by Captain Slow

Poloman is right! You need to get this repaired asap! take it back to the same dealer and ask him to fix this!

Dear Anil,
My figo also has the same patch, My car is black but the patch work is grey in color.
I dont have any cracks there!

I think this is a defect.

But captain, I can see cracks on your pics too, is that a recent development?

Captain Slow · 9th September 2010, 16:07

It wasn't there or maybe i didn't take a look properly :(
Yesterday I took the pictures and to my horror I found these cracks!
Yup seems like very poor QC!

Those inconsistent gaps in mathew1105 car reminds me of the old temp trucks!

I don't think our figos will last more than 3-4 years.

31st August 2010, 12:35	#31
alpha1 Senior - BHPian Join Date: Apr 2007 Location: LandOfNoWinters Posts: 2,178 Thanked: 3,008 Times	So ppl here think that metal is brittle like concrete and will have "crack" marks even on low impacts? The cracks which is shown is not possible to get in a small accident. Looks more like a "congenital defect" - wherein proper welding was not done.
	() Thanks

1st September 2010, 22:23	#33
mathew1105 BHPian Join Date: Aug 2008 Location: Chennai Posts: 53 Thanked: 9 Times	Hey Anil, I checked mine only this morning and guess what, Mine looks cracked too. I'll post the pictures tomorrow. I have another question for the other Figo owners. The rear Hatch the panel gaps are 'uneven'. The Gap on the right is more than it is on the left. and the Glass area (over the parcel tray) behind the rear window, The gap is more on the left than it is on the right!! Do not have the pictures of it. Will post it, along with the 'crack pictures' tomorrow. I have emailed Ford the pictures, waiting for a response from them. Attached Thumbnails
	() Thanks

1st September 2010, 22:29	#34
anilisanil Senior - BHPian Join Date: Jun 2010 Location: Pune Posts: 1,420 Thanked: 291 Times	Mathew, sorry to say but I suspect some foul play from the dealer, improperly painted door and now inconsistent gaps! The sealant can crack for small impacts too. I got mine repaired will post my pics soon!
	() Thanks

1st September 2010, 23:00	#35
mathew1105 BHPian Join Date: Aug 2008 Location: Chennai Posts: 53 Thanked: 9 Times	I'm kind of confused at this point Anil. I googled to see if anyone has a similar issue. So far I was able to find at least two people with the same issue 'uneven gaps' at the rear. here's one link, http://www.clientcomplain.com/Ford_I...s-3208-SC.html We cannot rule out the possibility of 'Dealer's foul play' as well. Because They kept telling me my car's ready, but inspite of me asking several times to show me the car before it goes for registration, they never did. I had actually sold my other car and I had a hard time without a vehicle (A 3 year old to be dropped at school and a pregnant wife), So I hoped that everything will work out good. only after I noticed the paint flaw, I really started looking really closely to see if there's any other problem, I ended up finding the panel gaps and now the crack. Should I just call the 1-800 number and talk to someone or wait for them to reply to my email? They take atleast a week to respond to emails. Last edited by mathew1105 : 1st September 2010 at 23:06. Reason: Want to attach an external link
	() Thanks

1st September 2010, 23:57	#36
rajeev k Senior - BHPian Join Date: Jul 2009 Location: Emerging Metro Posts: 3,351 Thanked: 1,955 Times	Here what is to be noted is that all figos have such sealant applied on a joint which appears as patch. In the hit the joint, perhaps press fit got away and the gap is seen as in the photo. Others by seing the normal patch also getting perhaps, confused. In no way such wide gap is normal in a production car.
	() Thanks

2nd September 2010, 12:27	#37
mathew1105 BHPian Join Date: Aug 2008 Location: Chennai Posts: 53 Thanked: 9 Times	Hey Guys, here's the picture of the cracked seal inside the spare wheel compartment. The other pictures are the panel gap on the glass area behind the rear windows. If you see there's almost no gap on the right, While on the left glass the key can go in. I also called ford customer care, The rep said, someone will give me a call back before the end of today. Attached Thumbnails
	() Thanks

2nd September 2010, 12:44	#38
anilisanil Senior - BHPian Join Date: Jun 2010 Location: Pune Posts: 1,420 Thanked: 291 Times	Awww! I never observed so close, let me just have a look and get back to you. But it seems you have got a lemon! But let me confirm mine first! The sealant crack in my boot was said to be due to the impact, which I bought. But they corrected it now, if it gives off again then I will have to take it up with the Ford seriously. But as of now it seems OK!
	() Thanks

3rd September 2010, 14:15	#39
anilisanil Senior - BHPian Join Date: Jun 2010 Location: Pune Posts: 1,420 Thanked: 291 Times	Hey I checked my car for the panel gaps, they are not consistent (minor variations) but not too sure if they are as much as you are having (I had the similar issue of key not going in one side) but the gaps are consistent for the eyes at least
	() Thanks

9th September 2010, 00:52	#40
mathew1105 BHPian Join Date: Aug 2008 Location: Chennai Posts: 53 Thanked: 9 Times	Hey Anil, sorry for the late update. I was at the Ford showroom (MPL) on Saturday to take delivery of my Brother's Figo.I happend to talk to the sales manager there, I showed him the flaws in the car. He told me that the Cracked seal is common in all Figos and I actually checked on a few and they all had it. For the Inconsistent panel gap on the Hatch, He said it's an alignment problem and it can be fixed. First person to actually tell me what the real problem is!! The inconsistent Gap on the glass area behind the rear window was there in almost all of the cars they had on display. The paint flaw was there on my brother's car as well (Just like mine) I showed it to the Sales rep at the time of the delivery, he said they'll fix that one too. I checked a couple of other cars there, They did not have though. On Monday, I happend to go to another branch of (MPL) Ford to get the fog lamps fixed in my brother car. They had a few Figos there ready for delivery, I was able to find the same paint flaw (on the hatch door) on atleast two cars. It looks like the QA dept is on Vacation at the Ford plant . There's no point in emailing the customer service and the president's desk. I'm looking for an email ID for someone at Ford who would actually take these things seriously. Not as a complaint, I just want to bring it to their attention, So they can fix it.
	() Thanks

9th September 2010, 01:48	#41
wildon BANNED Join Date: Jul 2007 Location: Bangalore Posts: 2,442 Thanked: 1,253 Times View My Garage	what i got from the wiki and other sites that " Figo is actually the last model of Fiesta hathback (Mark V produced up to ’08) with a titivated body to make it look more contemporary." This Mark V fiesta length is 3,918–3,924 mm (154.3–154.5 in) Brazil Hatchback: 3,930 mm (155 in) Our Figo' length is 3795 mm My wild guess is " a chopping problem" ?? Last edited by wildon : 9th September 2010 at 01:50.
	() Thanks

9th September 2010, 12:25	#43
Captain Slow Senior - BHPian Join Date: Mar 2010 Location: Bangalore Posts: 1,614 Thanked: 2,203 Times	Sorry for the late reply. Here is my Figos boot. mathew1105 did anyone from ford call you back? Attached Thumbnails
	() Thanks

9th September 2010, 16:07	#45
Captain Slow Senior - BHPian Join Date: Mar 2010 Location: Bangalore Posts: 1,614 Thanked: 2,203 Times	It wasn't there or maybe i didn't take a look properly :( Yesterday I took the pictures and to my horror I found these cracks! Yup seems like very poor QC! Those inconsistent gaps in mathew1105 car reminds me of the old temp trucks! I don't think our figos will last more than 3-4 years.
	() Thanks