Hey guys guess what happend last night? I managed to get the email ID of Michael Boneham and sent him an email with all the pictures and my concerns. He promptly replied back saying, someone from the Plant will visit me.
In the evening today, The Regional Service Manager (South), G.M (Trim-chasis-Assembly shop) & G.M (Body Construction) visited me in the evening. here's what they told me.First of all they were very glad that some one brought it to their attention.
1. The Cracked Seal:
The body shop GM said they apply two kinds of Seal (First the Black one and Then the White one). He said that the seal actually expands and when it does it is a good thing, It means the seal is applied well. And it appears like it's cracked because the black seal is visible. (That's how far I understood it).
I told him that I checked the other brand cars and all of them have seals. But it doesn't appear cracked and that it doesn't look good on a product from Ford. They said that can be fixed and will be fixed on mine. And will definelty fix it on the new ones in production.
2. Panel Gap on the Hatch:
They said it's a minor alignment issue and it was fixed.
3. Paint Flaw:
I told them that I took delivery of my vehicle 3 months ago and my brother took his car only last saturday and it was there on his vehicle as well. They wanted me to send them the pictures of his car. (My brother lives in a different part of the city).
They said they have sold 30,000 cars so far and this is the first time someone has actually brought that up. They'll definetly look into it. I also told them about the other two cars with the same flaw, That I found in their yard on Monday.
They said they are very glad that someone's brought it to their attention and that they will definetly look into it.
4. Panel Gap on the Glass Area behind the Rear window (Quarter Glass).
They said that they go by a difference of 1-3mm, However they agreed that it has to be even on both the sides. However they did not recommend removing and fixing it back on mine or any car for that matter. But they will work on it and make it even in the new vehicles in the production line.
I told them that I understand the complications of removing and fixing it back in the service station is an entirely different thing that fixing it for the first time in the assembly line and I can live with the Gap
5. Mileage Drop After First Service.
They told me that they can set up a Mileage Test and it's usually done by driving upto 60 or 80 kilometers and I'll have to be there during the test. The Regional Manager asked me let him know when I'm available and he'll arrange that as well.
He (Regional Manager) also assured me that they will deliver the car to me by Friday or on Saturday. and also gave me a substitute car that I can use in the mean time.