Xoovy - My Mahindra XUV5OO W8

[raj_5004]

Just realized -

One of my chauffeur had broken the cover over the charging point. I guess he tried to forcefully close it with a charger connected to the charging point. It misaligned from the hinges and hence would not close or open fully, thereby making it impossible to use the USB slot or cubby hole inside that flap. I had casually mentioned this to the SE in G3. He did not make any note of it in the job card nor did he mention anything about it in the invoice.

Few days back, I was fiddling with the cover and was surprised to note that it has been rectified. The flap now is perfectly fine and opens fully. G3 rectified it without even charging me for it or mentioning it in the job card.

By the way, I had mentioned the same problem to Infinity Autolinks as well, they asked me to change the entire instrument console claiming its broken!

Another brownie point for G3!

[TaureanBull]

That's wonderful to see some good customer satisfaction reports for M&M. Indeed M&M scores fairly better than some of its other chief rivals.

IMO many of these teething problems have already been sorted out in the new XUVs.

[raj_5004]

Xoovy has done 32500 kms now. His 30k service is still pending. He did an amazing 12500 kms in just 3 months!

My family did a trip to Kerela in Xoovy recently. He delivered a fuel efficiency of 16 kmpl on the highways. Even in Kerela, the FE hovered between 14-17 kmpl owning to lighter traffic, when compared to Mumbai!

Issues - None.

This time, instead of me talking about the car, I will write about what my family and chauffeur thinks about it, since they were the ones who did such a long trip in it.

The good:
+ Chilling A/C
+ Space
+ Good ride quality with load
+ Integrated MMI Navigation!

The bad:
- Chauffeur feels the acceleration is too much for Indian roads! I guess what he would say if he ever drives the Q7 4.2 TDi!

I will update more after the scheduled service.

[raj_5004]

Originally Posted by raj_5004

I will update more after the scheduled service.

Xoovy's 30k paid service is done. It was done at G3 motors because of my past good experience with them. Once again, they have exceeded my expectations.

Except for one small grouse - I sent my car with the chauffeur and they gave an estimate of 10k for the service! For non-XUV owners, XUV requires an oil change only every 20k and the 30k service is merely a 'check-up' service where nothing is changed or replaced. Only essential fluids are topped up. On asking why they need 10k, the SA started talking about -

• EGR cleaning
• Wheel balancing and alignment
• A/C filter replace
• etc.

I immediately asked them not to do the EGR cleaning since M&M does not ask us to do it. Also, I had got wheel alignment and balancing done just a month back from a trusted tyre dealer and it was fine. The SA claimed that A/C filter replacement is necessary as M&M has asked them to change it every 10k kms, so I gave them a go ahead on that. I do not know how far that is true though, but I anyways wanted to get the A/C filter replaced!

Breakup of bill :

1. Air filter assembly = Rs. 827/-
2. Air filter cover = Rs. 35/-
3. Labour charge for paid service = Rs. 1750/-
4. Service plus (they claim its for consumables) = Rs. 450/-

Additional items :

1. Rear brake pads = Rs. 3920/-
2. Headlight bulb (Osram long life bulb) = Rs. 253/-
3. Consumables = Rs. 150/-
4. Labour charge = Rs. 1750/-

Total bill including -

• Service tax - 12%
• Educational Cess - 2%
• Higher Educational Cess - 1%
• VAT - 12.5%
• Phew!!!

Rs. 10,200/-

Differences noticed -

1. The A/C filter change has increased the air flow from vents thereby increasing cooling.
2. Biggest difference has been in the brakes! In the last visit to G3, they had changed the front brake pads, master cylinder and bled the line. That had improved the braking tremendously over the stock car. Now, after changing the worn out rear brake pads as well, the braking has improved greatly. Brake bite and feel is simply superb. A light tap on the brake pedal is all that it needs and the pedal does not feel spongy as before. This feels very reassuring and this is how it should have always been since the launch of the XUV.

I will again give G3 a 9/10 for their excellent workmanship. Why not 10/10? Well, their service centre is not really spacious. Plus their washing bay is right in front of the reception door! In other words, the service centre does not look very neat or organized.

By the way, G3 uses 3M tyre dresser after your car is cleaned.

Small update on FE: My chauffeur drives with a light foot. He manages to extract 11 kmpl in city with AC. Of course, not in very dense traffic.

On a different note, some eye candy for M&M lovers -

https://www.youtube.com/watch?v=dXc9GOOmvFg

[TheIndian]

Hi raj,

Read your earlier comments about Global Gallarie, Thane and then the excellent experience at G3, Goregaon. Need your feedback:

- Does G3, Goregaon have a dedicated XUV service team like GG, Thane?
- how is the workmanship at G3 compared to GG? Got excellent words on workmanship at GG Thane and have experienced it twice but how about G3?
- How is G3 in terms of billing/ costs ? Like typical ASC's, do they also paster you with useless but costly stuff like AC cleaning bla bla bla ?

[raj_5004]

The front right suspension was making a clicking sound while going over speed-breakers.

As usual, took the car to G3 motors. They replaced front suspension (both sides) under warranty.
Bill : Rs. 0/-

I love Mahindra!

Originally Posted by TheIndian

- Does G3, Goregaon have a dedicated XUV service team like GG, Thane?

Yes, even G3 has a dedicated staff and A.S.S. for XUV and Rexton.

- how is the workmanship at G3 compared to GG? Got excellent words on workmanship at GG Thane and have experienced it twice but how about G3?

I would say (based on my personal experiences) that G3 is miles ahead of Global Gallarie when it comes to problem solving. The Service Advisors listen to your problems, are ready to keep your vehicle and find the root cause and then solve it to your satisfaction. If they genuinely feel that the problem cannot be solved, they replace the entire assembly under warranty with no questions asked. I have experienced this attitude on multiple occasions.

- How is G3 in terms of billing/ costs ? Like typical ASC's, do they also paster you with useless but costly stuff like AC cleaning bla bla bla ?

Yes, when you go for servicing, they will ask you to do unnecessary stuff. But a stern NO is more than enough.

They make up for it by providing very good problem solving service.

[rkg]

Originally Posted by raj_5004

Xoovy's 30k paid service is done.

XUV requires an oil change only every 20k and the 30k service is merely a 'check-up' service where nothing is changed or replaced. Only essential fluids are topped up.

Breakup of bill :

1. Air filter assembly = Rs. 827/-
2. Air filter cover = Rs. 35/-
3. Labour charge for paid service = Rs. 1750/-
4. Service plus (they claim its for consumables) = Rs. 450/-

Additional items :

1. Rear brake pads = Rs. 3920/-
2. Headlight bulb (Osram long life bulb) = Rs. 253/-
3. Consumables = Rs. 150/-
4. Labour charge = Rs. 1750/-

Total bill including -

• Service tax - 12%
• Educational Cess - 2%
• Higher Educational Cess - 1%
• VAT - 12.5%
• Phew!!!

Rs. 10,200/-

Raj
Why there is labour charge of Rs 1750 twice? Does it mean one has to pay 3500 for checkup?
Or the second 1750 is labour for changing rear break pads?
Consumables were also listed twice?

[TheIndian]

Originally Posted by raj_5004

The front right suspension was making a clicking sound while going over speed-breakers.

As usual, took the car to G3 motors. They replaced front suspension (both sides) under warranty.
Bill : Rs. 0/-

I love Mahindra!



Yes, even G3 has a dedicated staff and A.S.S. for XUV and Rexton.

I would say (based on my personal experiences) that G3 is miles ahead of Global Gallarie when it comes to problem solving. The Service Advisors listen to your problems, are ready to keep your vehicle and find the root cause and then solve it to your satisfaction. If they genuinely feel that the problem cannot be solved, they replace the entire assembly under warranty with no questions asked. I have experienced this attitude on multiple occasions.

Yes, when you go for servicing, they will ask you to do unnecessary stuff. But a stern NO is more than enough.

They make up for it by providing very good problem solving service.

Thanks raj.

Have spoken to Yeshwant to get some small work done on our XUV. Thinking of sending it there for 20K kms service.

The only concern I think is that they have lesser number of ramps, therefore may take more time in servicing. Earlier services of our XUV was done in single day and the car was returned on the same day.

[raj_5004]

Originally Posted by rkg

Raj
Why there is labour charge of Rs 1750 twice? Does it mean one has to pay 3500 for checkup?
Or the second 1750 is labour for changing rear break pads?
Consumables were also listed twice?

One of them is for the service.

The other one is for additional complaints like brake pads and headlight.

Ditto for consumables.

Originally Posted by TheIndian

Thanks raj.

Have spoken to Yeshwant to get some small work done on our XUV. Thinking of sending it there for 20K kms service.

The only concern I think is that they have lesser number of ramps, therefore may take more time in servicing. Earlier services of our XUV was done in single day and the car was returned on the same day.

Yes, bays are less and the service centre itself does not "look" very swanky. But the technicians are good and I am sure your complaint will be solved effectively.

If it is just a scheduled service, you may get it within a day. If you have other issues, then they may give you a time frame accordingly.

[Sheel]

Raj, how is the GC of the XUV wrt to the Innova you have owned in the past?

Also, I feel, the Innova bottoms out too easily with load, anything similar with XUV?

[raj_5004]

Originally Posted by Sheel

Raj, how is the GC of the XUV wrt to the Innova you have owned in the past?

Also, I feel, the Innova bottoms out too easily with load, anything similar with XUV?

Hi Sheel,

Sorry for the delay in the reply.

I feel the XUV does not bottom out as easily as the Innova. I have scraped the Innova a couple of times but no issues with the XUV.

[diwakarmuthu]

Hey Raj,

Would you have any idea about the price for the Goggle holder and conversation mirror component in your car. From the looks of it, I think we can retrofit it to the Scorpio as I am in need of one to keep a watch on my little one when he is sitting back.

I like the centre console with the arm rest, would be happy to see if that can be a good DIY project, if I get the spare at a good cost

Your thoughts. I own a Scorpio LX and don't have an intention to change at this point. So thought about checking it out through this forum

Regards,
Diwakar

[raj_5004]

Originally Posted by diwakarmuthu

Hey Raj,

Would you have any idea about the price for the Goggle holder and conversation mirror component in your car. From the looks of it, I think we can retrofit it to the Scorpio as I am in need of one to keep a watch on my little one when he is sitting back.

I like the centre console with the arm rest, would be happy to see if that can be a good DIY project, if I get the spare at a good cost

Your thoughts. I own a Scorpio LX and don't have an intention to change at this point. So thought about checking it out through this forum

Regards,
Diwakar

Hi Diwakar,

I am sorry but I have no idea about the price of the part you mentioned.

Though I guess you can go to the A.S.S. and try to inquire the price at the parts store.

[raj_5004]

Sorry for not updating this thread in a while. Reason being I am now settled in Dubai and I rarely get to report a hands on experience with Xoovy. I recently went to Mumbai and drove it to my heart's content.

Anyways, Xoovy has done 80,000 kms now. No issues to be reported thought it has a conked off LHS low beam bulb. Rest, the vehicle is taking the abuse pretty well and the cabin is fairly silent and free of rattles.

The seats of Xoovy still surprise me with the support and comfort and the AC chills really really well, making driving and being driven in Xoovy a really comfortable affair.

Oh yes, some part of the clutch was changed under warranty because it was close to failing. It was done at G3 motors and bill amount was zero.