Second service update:
Yet another year of uneventful ownership. Only managed to clock 21000kms in two years. Entry of a two wheeled highway tourer in my garage made sure the start of 2020 saw 0 highway runs at the start of the year and COVID-19 ensured it stayed that way. The day the dealership announced they were re opening their sales and service I called and booked an appointment. The service center did sound hesitant about the home pick and drop option as they didn't have enough chauffeurs, but there was no way I was going to avail that option so told them not to bother. They did say I could wait at their lounge till the job was complete and they assured me they were following all govt placed norms to maintain social distancing (They were following it btw). Based on last years experience I knew that meant a good 8 hour wait so I decided to let the Mrs drop the car while I followed on the bike and wait at home instead and when the service was complete repeat the same drill in the other direction. The only caveat I had with the service center was I needed the car on the same day and that was non negotiable.
Dropped in on the 15th and it looked like a busy day, there were a lot of cars already in the service center but looked like a lot of them had been there for a really long time (maybe stuck in the lockdown). My service advisor was Nikhil and he did a pretty decent job. He listened to all my concerns and answered my queries. Was realistic with his expectation settings and accepted my non negotiable same day delivery in spite of the telephonic team not telling him in advance. Since it was only the second service I insisted only the essentials be done, nothing less and nothing more.
Now the main reason I always insist on dropping my car off myself is so I can be part of the initial diagnostic process. Visual inspection once the car is hoisted on a ramp gives you some really good insight with things like tyre and brake wear, if you are scrapping the underbelly really hard etc. Also ill admit to being a bit skeptical if someone tells me a part needs to be replaced without me visually inspecting it, not that I'm an expert but at least I can get an idea and its purely for my peace of mind. So the moment they removed the wheels I could tell the front brake pads had enough life to last for a while but was shocked to see the rears looked really thin.
Front
Rear
I was always under the impression the Fronts wear out faster than the Rears. The Audi service engineer also corroborated my understanding but given that both rear pads had worn thin evenly he said it was a normal wear but had no explanation why the fronts were still in decent shape. Anyway, brakes and tyres are something I will never leave to chance so asked them to replace the rear pads. There is a brake pad wear indicator for the front (I found out only then) so let the front pads as is.
Now there are numerous theories on the interweb as to why rears wear out faster than the fronts, some say this is normal on newer cars, to prevent nose dive the bias is more to the rear, scary theories like the brake force distribution system is not working or aggressive cornering can trigger EBD to work overtime thus wearing out the smaller pads faster (with my driving style I wouldn't be surprised if this was true), and the most ego boosting theory , which is if you brake gently your rears will always wear out faster than the fronts (Yes, I like this theory and I'm sticking with it even if its just a load of BS)
In hindsight could have stuck with these pads for a few more thousand kms but like I said with brakes and tyres I don't like to second guess myself and take any chances
The service by itself was uneventful except for when I went to pick the car up at the assured time, they were frantically working on the sunroof. Apparently during the road test they heard a rattle (Till date I have not heard a single squeak in my car) and when they opened the sunroof to investigate, it refused to shut. 30 minutes later they said it was fixed and I had nothing to worry about. Just before leaving I asked them to open and close the sunroof twice in front of me and it functioned as it should. I will just have to keep an eye out on this. Honestly, I hardly use the sun roof except maybe once in 3 months to check if it works or not. Now ill be checking a little more frequently.
Overall I am happy with Jubilant motors, contrary to what I have heard in most service centers, I am welcomed into the service bay and have been kept up to date on whats going on with the car. That is good enough for me.
Ouch, that definitely hurt
The only grouse I have is there is some new fancy ozone cleaning that goes on and they charge you for it, but they stick a horrible sticker on the driver door handle saying its done and it does not come off cleanly. Come on Audi why do you force me to work extra hard to remove a sticker
At least this year they cleaned the car up pretty well which was a far cry from the shabby job done the previous year
Annual service is not complete without some tyre TLC and for peace of mind there is nowhere else I'd go than to Madhu's. I hadnt visited their new outlet on Wilson Garden and after having spent almost a couple of months of social isolation decided to check out the new center and catch up with fellow Bhpian
Nikhilb2008 the next day. Their new center is massive with great frontage and the best equipment but their USP is their service oriented way of working and its always a pleasure to spend time at any of their centers.
Completed both balancing and alignment in about 30 minutes but somehow ended up spending 3 hours there. Guess I was just socially deprived

. Thanks Nikhil for putting up with me.
Never thought I'd say this but the car has lost its sense of occasion and is now more like an extremely comfortable tool that serves it purpose and gives me no reason to complain, I guess getting a character filled temperamental Italian motorcycle does this to you.